Hi @michael h101

Thanks for posting in the community and apologies for the trouble you've been experiencing! Could you please try opening your document in a private or incognito browser? For help with opening an incognito window please see this community post. If that doesn't resolve the issue could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. Thanks for your help and patience!