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Lucid Smart Containers Error: Cannot find reference totalitems

  • August 30, 2023
  • 5 replies
  • 14 views
alain_cheong_External

Hello

I created a new document using the template "Kanban board with dashboard example". I updated my dataset and all was good. Saved the file. I reopened a few hours later. One of the property of the container has an error. Under Total items it displays the value  #ERROR! .The error says "Cannot find reference totalitems"  ! 

So far the workaround I found was to click on Apply to all Shapes. The Total items now shows the right value. By clicking again on Apply to all Shapes it does not break it. Unfortunately closing the document and reopening it brings the same error back again !

Thanks in advance.

Alain

 

Best answer by Leianne C

Hi all just updating to confirm that we have reported this issue with our development team. I will be sure to update this thread as soon as more information is made available to us. Thank you and please let us know if you have any questions about this issue.

Comments

Leianne C
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  • Leianne C
  • Lucid support team
  • August 30, 2023

Hi @alain_cheong_external thanks for posting in the community! Would you mind confirming if the error appears in the container on the canvas or just within the selected shape details under the data tab?

Could you please share a screenshot of what you are seeing so that I can take a closer look?

Thanks in advance for your help. Please let me know if you have any additional questions!

alain_cheong_External

within the selected shape details under the data tab.

I am also seeing same error when I open a new document using the same template !

alain_cheong_External

Leianne Please note that I opened a ticket as per your suggestion (#4548905) 

Leianne C
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  • Leianne C
  • Lucid support team
  • August 31, 2023

Hi @alain_cheong_external thanks for following up with those screenshots! I see that someone from our team has responded to your ticket please continue to work with them there.

I am currently checking with the relevant team for some additional insight into this issue. We will update this thread as soon as we have more information. 

Thanks for all your help and patience. Please feel free to let us know if you have any questions!

Leianne C
Forum|alt.badge.img+15
  • Leianne C
  • Lucid support team
  • Answer
  • September 19, 2023

Hi all just updating to confirm that we have reported this issue with our development team. I will be sure to update this thread as soon as more information is made available to us. Thank you and please let us know if you have any questions about this issue.

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