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Redeeming rewards

  • September 15, 2023
  • 1 reply
  • 33 views

Suleiry M
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When redeeming a reward and the right side bar keep spinning when i refresh after a few minutes i see that the coins have been taken but the email doesn't come through i did send the message to admin but is there something else should i have waiting a while before refreshing the page? 

Comments

Leianne C
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  • Lucid support team
  • September 18, 2023

Hi @suleiry m thanks for posting in the community! Would you mind clarifying what you mean by 'redeeming rewards'? If possible could you please share a screenshot to help us take a closer look?

Since this likely relates to your account please feel free to submit a support ticket via this link if you'd prefer to discuss this with our support team in a private support ticket. 

Thank you for your help and please feel free to let us know if you have any additional questions!