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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6347 Topics
Apurva S
Apurva S
posted in Product Questions
Text turn horizontal to vertical while exporting the diagram in to VISIO

While exporting the diagram in to Visio format horizontal text turned in to vertical when we open the exported diagram in to Visio

90
Phillip W
jolene l
jolene l
asked in Product Questions
How can I create a USA and Canada Map in Lucid?

Is it possible to create a territory or data map that shows both the USA and Canada in one map?

455
Micah
Keith C
Keith C
posted in Product Questions
Lossless Import/Export format for version control systems

Is Visio still the only import/export format? Is the transformation 100% lossless? We don’t use Visio. I’ve stayed with draw.io (diagrams.net) because XML is the native file format. Images and permalinks into the app are not a reasonable substitute for a lossless file format that can be stored in version control systems.

390
Micah
Vijay B
Vijay B
posted in Product Questions
License transfer

Hi Team - My company sent me a license via my company email address I clicked the link and it opened up in Chrome that had profile with a different email address.  For some reason the account got created with that email address from Chrome profile even though the link originated from my company email address.  I already had a trial account with my company email address so when I try to change the email address/username from the account settings it says that the email/username is already in use.  Is there anyway to reassociate the license to my company email address?  Please advise.

90
Micah
Rebekah D
Rebekah D
posted in Product Questions
Hide Additional Pages on Lucid Charts

Is it possible to set it so that the only way to access additional pages on lucid charts is by clicking on a layered link? Or will they automatically be viewable from the bottom of the screen? Thanks

1850
Micah
Rebekah D
Rebekah D
posted in Product Questions
Sharing Lucid Chart Layers

I have tried different options but is there a way I can share different published links so different people can see different layers? As in if we have secure data on one layer can I let some people see it but not others? What options do we have for this? And if this isn't something Lucid Chart offers what other options might there be?

100
Micah
Rebekah D
Rebekah D
posted in Product Questions
Sharing Specific Layers

I have tried different options but is there a way I can share different published links so different people can see different layers? As in if we have secure data on one layer can I let some people see it but not others? What options do we have for this? And if this isn't something Lucid Chart offers what other options might there be?

30
Rebekah D
Evolvers G
Evolvers G
asked in Product Questions
Snap to Grid with Arrow Keys in Lucidchart

I am very particular about shapes being aligned to the grid. On my Windows 10 systems I can use the arrow keys to move the shapes and the shapes snap into place the way that I want them. I have team members that are on Macs and they are telling me that the arrow keys don't move the shapes at all. They can do a Shift-arrow to move the shapes in small increments but they don't get the Snap to Grid feature that I am seeing by just pressing the arrows.

633
Phillip W
Sebastian101
Sebastian101
asked in Product Questions
Force Lucidchart to open hyperlink in new tab

Hello I saw lucid tutorial how to add hyperlinks and i see that they have options to open hyperlink in new window. Unfortunately i dont have this option Any idea?

2777
Phillip W
Ben H101
Ben H101
posted in Product Questions
Unable to delicense user

I have been trying to de-licenese a user via the Admin so another staff member can use Lucidchart and keep getting this error:  An error occurred. Please try again or contact support. Error details: Error: Unable to revoke licenses on NoViewOnlyUsers restricted accounts I have submitted this to support via the webform twice in the last couple of months but received no reply. please advise.   

240
Leianne C
Sam L
Sam L
posted in Product Questions
Searching "server" in Icons yields no results

I'm not sure what is going on but I was able to search "server" this morning under Icons and it yielded several good options. This afternoon it yields no search results at all! I logged out and back in and still the same - nothing. Heck I searched for basic things like 'wireless' and 'network' - nothing. There's something broken within LucidChart's integration somewhere. I need this fixed as I cannot use Visio on my Mac. Please help.

110
Leianne C
Bon C
Bon C
posted in Product Questions
How to move multiple slides at once

Is there a way to move multiple slides at once?  Or... when I copy and paste a page is there a way to stop the slides from duplicating and adding to the end of the previous presentation (and scrambling themselves)?

40
Micah
Billy P
Billy P
posted in Product Questions
Create Group from Org Chart button unavailable

I created a group from within in an Org Chart.  I went to edit the groups and it worked.  When I returned to keep working the edits were no longer syncing across the org chart and the groups.   I then proceeded to redo the org chart but I can't even create groups from the org chart any more.  I'd like to be able to create locations from within the org chart and move people accordingly.  This worked earlier in the week I'm not sure why it is no longer working.

170
Phillip W
Karun P
Karun P
posted in Product Questions
Copy text from text box in View only mode

If I shared a lucid document to someone as View only they are not able to copy text in text box. They should be able to copy not just whole text in a text box but also a part of text if they choose.

150
Micah
Ankur A
Ankur A
posted in Product Questions
Not able to have share button on Lucid Chart

Hi Team   I am not having share button on my Lucid Chart could you please help. https://lucid.app/lucidchart/234da20c-9893-473b-beac-62c23c983cb6/edit?page=.1APAk24BkYG#  

50
Coumba D
Take N
Take N
posted in Product Questions
Can you import a lucid document into another?

Basically I'm trying to export a MIRO board via the Vector PDF but I think the miro board is too content heavy - so I've tried just sectioning off the original MIRO board into 4 parts (lucid documents) - I just want to know if there is a way I can merge or combine the 4 different Lucid Documents - into one? I can see an option to insert a lucidchart document but no option to insert another lucidspark document  

50
Leianne C
Sarah P101
Sarah P101
posted in Product Questions
Severe lag with ctrl c+v of items holding shape data

I've followed all of the tips + tricks in the Basic Troubleshooting article but none of the info is really making a difference in system performance. We've recently began using shapes holding data and when ctrl c+v of a shape (or full diagram) there is severe lag on the document.  I have a simple task of duplicating diagram on page 1 on several additional pages and this task is quite literally taking me 3-4 hours. I know this is a known issue when using shape data but are there any tricks to minimizing the lag with this feature? It's painful.

50
Micah
Kyle B
Kyle B
posted in Product Questions
Links when clicked have symbols in them

I'm making a flowchart to be disseminated to everyone at my work. My plan is to upload the PDF with all the required documents in a folder in the shared drive of my workplace. When I export the flowchart (using Lucidchart) to a PDF with clickable links that go to a file directory within the shared drive the links have a bunch of % signs in there random numbers etc. I've read online that spaces may have something to do with this but removing them and replacing them with _ doesn't work. Any help on this? Driving me up the wall. Thank you! Link I put: S:WORK_FLOWCHARTNEXT_FOLDERFILE_PACKAGE Link that comes up when I click on the PDF link: file:///S:/%255C02%2520-%2520WORK_FLOWCHART%255CNEXT_FOLDERT%255CFILE_PACKAGE  

20
Phillip W
Drew N
Drew N
posted in Product Questions
I need assistance figuring out page and object size and scale.

I've created a Lucidchart file containing diagrams of my technology setups. One page view--which is what I think that Lucidchart calls what in the web browser world would be called a 'tab'--is for a diagram of an equipment rack (one of those racks that are often used to house multiple blade servers but in my case I'd use it to house my home theater equipment). I found a 'shape' of a server rack where each insert in that rack is 1U. In the world of technology racks 1U = 1.75" height. This means that equipment that is designed to be installed in a rack and advertises itself as '1U' is no more than 1.75" tall and therefore will fit into a 1U (1.75" tall) slot. Equipment that advertises itself as 2U requires 2 of those slots meaning that it is no more than 3.5" tall. In this diagram I want to draw lines between pieces of equipment in order to show wired connections in order to help me understand how everything will connect to everything else in order to make cable management easier. To the

770
Micah
John D101
John D101
posted in Product Questions
Collaborators outside of your Organization

We have a project we are working on that others outside of our organization are involved with when they try to log in after we share the link they are receiving a message that says "Your organization already has a Lucid team you can join check your email at example@email.com for a link to join the team". Are they not able to access our docs as they are not a member of our organization?

840
Micah
Kristiyan C
Kristiyan C
posted in Product Questions
Custom Arrow Ends

Hello Can we use arrows with custom ends made by the user? Thank you in advance!

30
Micah
JProcopio
JProcopio
posted in Product Questions
Issue Exporting Cyrillic Text in PDF

I'm trying to export my Lucidchart document to a PDF with searchable cyrillic text however it's not working properly. When I search the cyrillic text in the exported PDF it shows up as questions marks (i.e. "Подстанция" is showing up as "? ?????????") How do I solve this issue?

70
Phillip W
Janelle S
Janelle S
posted in Product Questions
Adding lucid.app to Sharepoint HTML Field Security

I've added 'lucid.app' to Sharepoint HTML field security to allow my lucid chart to be embedded however I'm still getting the same error message when I try to embed in sharepoint: "Embedding content from this website isn't allowed but your admin can change this setting. They will need to add 'lucid.app' to the list of sites that are allowed." Is there something else that I need to add to my Sharepoint settings? or something that I'm missing? Thanks.

110
Phillip W
Richard N
Richard N
posted in Product Questions
Navigation from a diagram to the dashboard

I have a lucidchart diagram displayed in my browser. How do I go from here to the dashboard?

40
Phillip W
Gairt T
Gairt T
posted in Product Questions
Rectangle Selection Improvement Request

I am a long time Visio user and new to LucidCharts.  So far the most difficult thing to workaround it how Rectangles work.  Whenever I place a rectangle on a drawing like a border around the whole page and then I try clicking anywhere in the drawing it selects the rectangle and then the only way I can get around this is constantly fighting with bringing objects either to the front or back. My request to make it so that a rectangle is only selected when I specially select a line of the rectangle not the center of it.

40
Phillip W
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