I cannot copy the JIRA Issue from one Lucid board to another

Very interesting one to deal with,

Thanks for the opportunity for researching on this:

Hi - I hope that you are Doing good !!

You can paste the JIRA issue link directly into a text box or a shape in toLucidchart. 
Upon acceptance it will create a hyperlink in Lucidchart 

If the hyperlink is not preserved when you paste the issue into Lucidchart, 

it's possible that there may be limitations / restrictions within Lucidchart that prevent the preservation of hyperlinks in this behavior

Hope this helps

Thank you very much and have a fantastic day!
Warm regards
 

Hi Huma @Humas1985 , Micah @Micah ,

Thank you both for your kind reply, I think the issue is due to the two boards are not authenticated with same Jira instance...I have tried to create a new Lucid board and pasted, it works well. However it didn’t work for my current Lucid board.

@Micah could you advise me if there is any solution to modify my current Lucid board with the same Jira instance so that I can copy cards and sync automatically? Thank you!

@Jason Chen I’m glad that this seems to be the cause! Unfortunately, it’s not possible to sever an existing connect to Jira on a particular board and then re-authenticate into a new one. While not ideal, I believe your best path forward in this case is to use a new Lucid board as you did in your testing. I’m sorry for any inconvenience this causes - please let me know if you have more questions or concerns!