showing another image since for some reason it gave me ‘page’ options not org chart options despite the same fields being highlighted

Hi @rvassilatos, thanks for posting your question! The contextual panel will display layout options for whatever object you have selected. It’s likely that you have the line selected, which is why it’s showing “line style.” To view the “Visualization” option, try selecting the org chart shape as a whole: 

Let us know if you have any additional questions!

thanks, I had another screenshot (see  below) i thought i sent which included the highlight of the whole org chart and the right panel showed  ‘org chart’ without the visualization. I clicked multiple times within the org chart and not on a line. I ended up clicking ‘clear format’ and this reset the chart and the option reappeared.