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I have a LucidScale integration setup with a Cloud provider.

However, when i try to set a data import via a schedule, i get an error: 

Can't schedule update
There is already a scheduled update for this same Account from this Lucid account.

I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.

I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. 

Am I missing something here??

Hi @jeffp2020 ,

Thanks for reaching out! I am happy to help with this. 

We actually have a really great Help Center article, that provides step-by-step details on how to Update and sync data in Lucidscale, as it relates to manual and scheduled updates. This resource should guide you and your team in the right direction. 

 

If you continue to have concerns, let me know and we’ll take a closer look. Thank you!

 


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