Peer Support

I have been a subscriber to Lucidchart for some time however it has been a year since my. last visit to the site. I logged on and the wire frame came on Could you tell me please how I can find my saved charts now ? Thanks

I had a Lucid Press published document that is still live and we rely on this document. However we need to make some updates and cannot seem to find the original document since there is no longer a lucid press option. Can anyone help?  

Can i set the font size to a larger size on default right now its always 10 and i need it larger ... but i have to always set it my self manually is there a setting that i can set the defaultlarger? 

The swim lanes in my process have suddenly disappeared. This is incredibly frustrating. I can't figure out how to get them back and re-doing from scratch is not an option. 

There is a cloud version of Lucidchart available on the Confluence Cloud site.  I am using Lucidchart now on the server version.  Is there anything I need to do in order for me to migrate to the cloud beyond simply making use of the cloud version?

I am working for a company and have moved between groups. I have a license from my old group now I got a new license from the new group. I cannot lose access to my documents from my old group. Will the old documents still accessible to me? What steps can/should I take to keep my access intact to the old and new documents.

Can I create a share link - which directs a user directly to a specific location on the page? Thanks

Lucidchart keeps crashing with a memory error when I try to import an existing diagram to a new document. I have tried MS Edge Chrome (including incognito) and Firefox. All the WebGL indicators are ok and I've also tried three different networks the fastest of which currently providing 170Mbps download/25Mbs upload. I am not connected to a VPN. The issue seems to be that the memory use runs away as soon as I hit 'Import Page' from the Insert drop-down in any existing file. I have done this with Task Manager open on my other screen and the memory use-age immediately starts to rise until it reaches between 95 and 98%. (Chrome and Edge both fail before this point - Firefox stays open at 95%+ but is unresponsive). It also doesn't matter which folder/file I try to select for insertion.  Is there some kind of bizarre memory hogging process being triggered by 'Import Page'?

Are there any plans to add Microsoft Sentinel to the list of azure resources that are documented by LucidScale?

I need to create presentation about gathering synthesise information.  Any takes on what to include

Hello all I recently purchased team license for few members in my group.  One of our members just got the following dialog this morning. What is the shape limit for each plan?

I create a doc that was there but it got disappeared automatically what should I do 

google workspace have google doc open but authroize access is taking forever

I link the center tile of my mind map to the root level value of my Google sheet by dragging the cell onto the sticky. Afterward I am able to insert the text from the cell and import the background color of the cell in Sheets I link the first child of that tile to a value in the next column by dragging the cell onto the sticky but while I can still choose to have the cell text appear the color option doesn't appear in the dropdown I'm baffled as to the difference since the steps I took were identical. Is this a bug?

How to solve this problem? :(

Hi   I have 6 siblings in my mind map with "Parent A". I want to move 5 of these siblings to a different parent "Parent B". Any ideas on the fastest way to do this?  Marc

Offline mode is currently unavailable as we are working on updating the process for Offline Mode and converting it to a new offline editing experience which will include Lucidspark. We anticipate that these updates will be available in the coming weeks and we appreciate your patience as we make these adjustments. We are confident that these enhancements will improve your overall experience using editing documents offline in the future. Check the Help Center soon for more information about these updates!

Is there a way to control the spacing of rulers and major grid lines so they are useful with any chosen grid spacing? For example in the image shown below the grid is set to .1" and I'd like the major grid lines to increment so they land on inch markers of the ruler. In this case the major grid markings should be equal to 5 minor grid steps. Is there a control option for the rulers and major grid spacing?  

Hi all - I'm new to Lucid. I've tried to figure this out on my own but can't seem to do so! I am trying to setup a Gantt chart and Lucid has it setup with rows "team 1" "team 2" and "team 3" - how do I add additional rows?? Teams 4 5 6 etc. Thanks!

Hi all - I'm new to Lucid. I've tried to figure this out on my own but can't seem to do so! I am trying to setup a Gantt chart and Lucid has it setup with rows "team 1" "team 2" and "team 3" - how do I add additional rows?? Teams 4 5 6 etc. Thanks!

I've attended a few of the Lucid webinars but they largely seem to be focused on beginning steps with Lucid. Are there any plans to provide more targeted Lucid webinar sessions? Does anyone have any feedback on how to use Lucid in healthcare? Working in a hospital I think it'd be wonderful to see how other healthcare organizations use it. 

What grade levels is lucid chart most appropriate for?

If you have lost your documents or work please check out our Troubleshooting: Lost documents or work Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  Correct Account ✅If you found your documents in another account and would like to merge your accounts please review our Merge Accounts Community postTrash 🗑It is easy to accidentally delete documents. You can check your trash folder to see if they have been deleted. If the document is in the trash check out this 

I want to know how would I know how big I can make a lucid chart to fit comfortably on a pdf or a regular printable page ? Its hard to gauge sizing.

Using Print by Page Tiles is a great feature to print a large document without compromising the readability of the Chart. Print by Page Tiles can separate your document into different segments to make printing your document easier. With this feature you will separate elements of your document onto different page tiles so that when you print you can show the entirety of the document over several pages.  This is an example of having a large document that is difficult to read when printed or exported as one page. How to set up page tiles:  Follow these steps to set up page tiles: Go to the File menu. Select Document Settings. Turn off Infinite Canvas and enable Page Tiles. Once you have activated page