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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6145 Topics
Chris S103
Chris S103
asked in Product Questions
Connecting shapes in different layers in Lucidchart

I've created a large number of lines all connecting to a single box.  For clarity and inspired by the Layers tutorial I added the lines to a new Layer so they can be hidden -- but now if I want to move a line to connect to another side of my box they don't seem to connect any more -- the line doesn't "see" the box or its connection points.  Is there a way to connect a line on one layer to a shape on another layer? Thanks!

2475
Leianne C
2 years ago
Jack P
Jack P
posted in Product Questions
Azure Virtual Hub Shape

Has a shape been created for an Azure Virtual HUB?

30
Emma B
2 years ago
Carol M
Carol M
posted in Product Questions
Status per document tab

Is it possible to set different document states for individual tabs in a document? We often group related diagrams together in a single document with each on their own tab. Different diagrams get reviewed and approved at different times so it would be convenient to be able to set status per tab.

40
Phillip W
2 years ago
MIchael L
MIchael L
posted in Product Questions
Linking one shape to another

It seems that lots of people feel that linking from one shape to another shape would be valuable. I would love to see this feature supported in Lucidchart.  Miro has it and it's made me rethink where I spend my time diagramming.   I'm a power user of Lucidchart and generally love your product but I'll be leaving unless you can support this function. 

160
Phillip W
2 years ago
Tania R
Tania R
asked in Product Questions
Copy diagram onto a new page in Lucidchart

First time user.  I am trying to create a duplicate diagram to work on it on a different page.  When I go - File - Duplicate - and go to the new page it gives me a link instead 

2731
Phillip W
2 years ago
Karl D
Karl D
posted in Product Questions
Zoom to Page

Hello I see a need for a shortcut to do "Zoom To Page."   Karl

60
Leianne C
2 years ago
Jeremy V
Jeremy V
asked in Product Questions
Place shape in multiple layers in Lucidchart

I want to place the same shape in multiple layers.  The use case for this is a complex diagram where the receptor ( the user that reads the diagram ) can focus on just one layer.  But some of the shapes are used in multiple layers.   More specifically if you have a web application with two use cases and one HTTP container  then the layers for both the use cases will contain the shape for the HTTP endpoint.       

151
Leianne C
2 years ago
michael r
michael r
posted in Product Questions
Exporting .SVG with editable text

Are we still not able to export .svg files with editable text? (I.E. text will always convert to path) I see this question was asked 2.5 years ago just want to verify that we haven't seen an update.   Thanks

450
Phillip W
2 years ago
John H103
John H103
posted in Product Questions
Simply Amazing App!

Just a quick note to share with your team how much I enjoy using Lucidchart. BY FAR the best diagraming tool I've ever used. Templates are fantastic too - exceptionally comprehensive. So happy I found you guys!

00
Micah
2 years ago
Ron S101
Ron S101
posted in Product Questions
Adding Actions to Nodes on a Group view

I have an organization chart that goes 5 levels deep. Each node has tthe level defined as an attribute and I create group views based on this level. I see no way to add actions to the nodes in the group views.  Is there a way to add actions to the group nodes?

60
Micah
2 years ago
Jason J
Jason J
posted in Product Questions
Generic error when importing AWS account with cross-account role.

I am able to import some accounts without issue.  There are some in my AWS Organization though that come up with the generic error: "Something went wrong when creating one or more data sources" Is there any way to see more information about what went wrong or suggestions about what different approaches I can take. I am using a cross-account role.  It has been deployed in a consistent IaC way across all accounts so no issue with permissions / naming that I can see - other accounts work fine.The error usually takes about 15 - 20 minutes to appear.

120
Richard U
2 years ago
Todd W
Todd W
posted in Product Questions
Data Segregation/Isolation question

I have been using Lucidchart and Lucidspark for myself and think its amazing. I am wanting to use it as a tool for my software development team at work but we are a financial institution so i have to complete a full information security review before being able to use your tool.  I have one question i cannot answer after reviewing your security and data documents (thank you for those by the way they helped a ton). “How is our data safeguarded/segregated/isolated from your other customer’s data?”  Just a high level answer would be greatly appreciated so I can complete this review and start using the product! Thanks so much.

80
Micah
2 years ago
watcharachai
watcharachai
posted in Product Questions
Change Account owner

I want to change the account owner from the resigned employee to their successor.   

90
Phillip W
2 years ago
Youssef E
Youssef E
asked in Product Questions
Saving a Lucidchart, Lucidspark, or Lucidscale document to my hard drive

I am not able to save a chart to my hard drive?

734
Leianne C
2 years ago
info
info
posted in Product Questions
Enterprise view-only access disable export?

I am wondering if there is any way to disable the export feature for view-only licenses?

30
info
2 years ago
Michael G102
Michael G102
posted in Product Questions
Hyper Linking to an external web page

I created a workflow diagram and want to insert a hyper link to an external web page. I have been able to figure out how to add it. The issue I am having is I want to post this workflow on an internal web page as a document and have anyone who accesses this document to be able to click the hyper link (hot spot) and it will open the web page document. Is this possible without having access to Lucid application? I am printing/saving the document as a pdf.

40
Liz G
2 years ago
Alex L101
Alex L101
posted in Product Questions
Need to change account owner on a deactivated account

I need to change the account owner on our Lucidchart account. The current owner is currently deactivated. 

10
Phillip W
2 years ago
Manjit B
Manjit B
posted in Admin Questions
How to see the list of Deleted users?

I deleted some users (ex employees) but don't know where can I look to see the list of deleted users. I am new to this Lucidchart

410
Mj Z
2 years ago
Fay S
Fay S
posted in Product Questions
I can't find / view the revision history on a document reviewed many times

I can't find / view the revision history on a document reviewed many times. I've reviewed a document many time and need to urgent revert to a previous version I was able to view and access previously. Please assist urgently.  

140
Coumba D
2 years ago
Cris R
Cris R
posted in Product Questions
SAML Authentication is not allowed

Hi We are trying to fix our LucidChart SSO but when we go into SAML activation settings it says it is not allowed and we are not allowed to configure.

60
Sylvia X
2 years ago
Marleen M
Marleen M
asked in Product Questions
Change default view when opening shared URL in Lucidchart

Hi there I frequently share a Lucidchart URL of the full document to non-lucidchart users. They love it by the way. I want them to enter the document on a certain tab in a certain view. How do I manage the view they enter when opening the URL? It seems to be off all the time now but I cannot find a place where I can change this. You would really help me by solving this problem. Thanks!

1437
Phillip W
2 years ago
Marc S101
Marc S101
posted in Product Questions
Google Sheets Integration - Importing my diagrams with layers

Hi I'm able to integrate Google Slides with LucidCharts and Import a chart from a LucidChart tab. However the chart has several layers and when I insert this chart into a Google slide it shows all the layers. How do I insert the chart but show only the desired layer?  Thanks Marc

100
Phillip W
2 years ago
Richard U
Richard ULucid support team
posted in Product Questions
Cannot use Google docs/sheets/slides due to Google Urlfetch Error

Hello! I was working with Lucidchart in Google Slides when I was suddenly unable to interact with my diagram due to an error that states ‘service invoked too many times for one day:urlfetch’ Do you have any tips that will allow me to keep editing??

90
Abigail M
2 years ago
Kyle S102
Kyle S102
posted in Product Questions
Custom Crop not working

When I select Custom Crop while trying to export as a PDF it zooms into a very small portion of my flow chart and does not allow me to zoom out therefore I can't crop the diagram as I would like.  

420
Liz G
2 years ago
Thomas B101
Thomas B101
asked in Product Questions
Add shapes to Lucidspark

Hi my company uses specific icons for supply chain is it possible to have these in lucidspark for brainstorming ?   Tom 

821
Micah
2 years ago
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