Unable to save documents: CORS and HTTP Errors

Question

In Chrome I am constantly shown as in offline mode an unable to save documents. Edge does work, however.

I am getting the following errors in the JavaScript console:

Access to fetch at 'https://document-storage.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056' from origin 'https://lucid.app' has been blocked by CORS policy: Method PUT is not allowed by Access-Control-Allow-Methods in preflight response.

GET https://documents.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056/attributes/embedded 404 (Not Found)

Leianne C · Accepted Answer

Hi @selmendorf, thank you for posting in the community. I’m sorry to hear you are having trouble saving your documents. As a first step, could you please try the following troubleshooting steps to help us narrow down the potential cause?

Try opening your document in a private or Incognito window. For help with opening an incognito window, please see this community post (in English).
Could you also try connecting to a different network such as mobile hotspot or disconnecting from your VPN (if applicable)?

Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience! Feel free to let us know if you have any additional questions or concerns!

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