Peer support

Loom linkThis is very frustrating. I can't click out of boxes. When I click, you can see the behavior that just happens. I also can't click into new boxes. It just, everything is very broken. I don't know what happened or why this happened.

Conditional formatting is working well for us thus far on a JIRA card’s status (planning, execution, etc.). However, I am now trying to set conditional formatting on a card’s condition (On Track, At Risk, etc.). For status, here is our formula and it works without issue. Here is the same thing for condition and it is not working even though condition is a field the same exact as status. Card details as seen here showing Status and Condition are both pulled in attributes.

I have tried connecting Claude AI web and desktop to the Lucid MCP and I can’t seem to get it all of the way there.  It looks like I can get through part of the authorization process and the Lucid server responds back to Anthropic, but the final connections never get made. I wonder if anyone else has made it all of the way yet. Is there still more work to do on the Lucid side? According to “Fin”, Claude’s AI help desk: The most common cause is missing callback URLs in your OAuth provider settings. Make sure you've allowlisted both:- https://claude.ai/api/mcp/auth_callback- https://claude.com/api/mcp/auth_callback

We noticed this was a request over a year ago, but there still seems to be no resolution.  Has anyone had any further luck in this department.  The idea of using Lucid for our company process maps was to have one way to do the same flow of activities across the globe.  The lack of being able to translate to different languages creates quite a problem for us.Thank you 

the extract images from multiple page pdfs are not working.  It worked before and now are not.  This is one of the main reasons im using this system, other wise im looking for other programs.   also you guys messed with the cropping of images, where now it resizes the image and moves the image on the page, so any alignments have to be redone so many more times.  again waisting my time. need to increase the space for storage, even the higher paid is the same storage size.  need better storage soluctions, or haveing the images stored on google drive and the project reference them, but again if im off line that does not work.

I noticed that LucidChart is not updating the Jira status.  I just noticed this today, it certainly has been working in the past.  Has anyone had this issue. Thanks,David   

I have a LucidChart which currently has 20 tabs.  I would like to copy one tab to a different LucidChart but can't figure out how.   Is this possible?  I am envisioning something like Excel's Right Click Copy Tab Navigate to New File Paste. Thanks in advance!

We have been using the timeline feature in Lucid to document milestones on our roadmap. At some point over Christmas, the formatting of the object went wonky -the milestones all disappeared and the arrows ended up pointing at random spot on the board.I have fixed it a couple of times by rolling back the revision to find the point where it went wrong, which appears to be an “automated action” at some point around the 2nd January. If I then roll it forward again, it fixes itself but not permanently.I have tried exporting the board but still get the same problem. We don’t want to have to recreate the roadmap as it would be a lot of work.I can’t share images of it here as it contains sensitive info, but imagine that the background frame on the roadmap has disappeared along with all the milestones, and instead there are a series of arrows between the timeline elements all pointing to a far away point in the lower left of the screen.

I’m looking to import a lucid chart into PPT. I see a feature that allows me to create a slide from the lucidchart board, but it’s essentially just an image. I’m looking to have the ability to edit the lucid chart board on the ppt slide. This can be done by either:embedding the board in ppt so when i edit in ppt it edits in lucid  I attempted to add the ‘add in’ for ppt can have a restriction from my organization, is there a work around to this? Copy+Paste the chart on the ppt so i’m able to edit the individual elements on the ppt 

I have a fairly large timeline I am building leveraging this template.For some reason, I lost the ability to add Milestones?Can someone from Lucid Product Support reach out to me and we can figure out what happened?  

Hi everyone! Is there a way to export an org chart from Lucid so it can be used on a web page with collapsible functionality (for example, by department, country, etc.)? I know it can be exported to PDF or Slides, but those formats don’t allow the type of collapsing I’m looking for.Or do you have any other suggestions? I’d like to have the full company org chart available, with the option for users to collapse sections and focus only on the area they’re interested in—similar to how Prezi allows you to zoom into a specific section and view it independently.

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

You guys still don't support Arabic?

Hi! I accidentally deleted a tab in Lucidchart. I went to select "rename" but accidentally selected "delete" and the tab immediately disappeared without being asked if I was sure. I can't see any way of restoring it. I am on an individual licence.Does anybody have any advice on how to get this back? Thanks.

I am ingesting process sequence data from a CSV file into a Lucid AI prompt as the data source.Schema sample of the data is as follows:The prompt to create the flowchart is: create page BPMN01create a flowchart using the attached data in BPMN01.csv on page BPMN01pool = Aerospace Processswimlane = Lane_RoleThe following columns in the data are to map to flowchart objects as:Shape Library = FlowchartPage ID = BPMN01ID = task_idName = ProcessText Area 1 = Activity_NameCustom Data Field: Software = Resource_SoftwareCustom Data Field: Equipment = Resource_EquipmentCustom Data Field: Role = Lane_RoleCustom Data Field: Start = Start_Time_DaysCustom Data Field: End = End_Time_DaysFlowchart Sequence:from = predecessor_task_idto = ta

We have the request process configured as admin-controlled access and redirect user to service desk URL. Is it possible that a user clicks the “request license” button, then does not complete the service desk form, but that user still appears in the Pending Requests section of the User admin panel? 

Is there a way to add a Tag to a Lucid Card in LucidChart. I see it in Lucid Spark, but not in Lucid Chart. the Attributes box in the top-right, does not have the option to add. 

When I am working in the Gantt Chart Template, I place a Card then Left-Click and drag (the whole card, not just one side) to move it along the timeline. For the most part when I do this, it moves as if I’m dragging it; then when I drop the card in the desired spot, it snaps back to the spot where I grabbed it from.At random, as I can’t find a pattern, it will let me drop it where I want it; showing a blue box beneath it. I can click and drag the sides to adjust start and end, but am unable to move the whole card. This issue occurs in both LucidSpark and LucidChart.Hopefully, I explained that well enough to Identify if I am messing it up or if there’s a bug. Just trying to save time and intuitively manipulate the elements. Thank you!Edit: The snap back also occurs when selecting the whole card and using the arrow keys to move the card. I get a few moves out of it, but then it snaps back. 

Please see the images below it illustrates my problem very clearly.When I take a line from a task in one pool to a task in another pool the line goes behind the background colour of the lanes it crosses, even the one that contains a task it is connecting to.The line in the screenshot is actually connecting to the receive goods task but you see is behind the lane.This problem occurs only when a line has a background colour assigned. If I remove the background of the one lane then you can see the line connecting to the task.This problem also seems to depend on what elements are being linked, for example in the image below you can see the differences in this image, arrow 1is a black box to a

Have data links always been an enterprise feature?! We purchased a team license on the understanding that this was a premium feature and now it looks like an enterprise feature?!Cheers

I have a chart that I've shared with coworkers giving them editing capabilities. I have a premium account and I can't tell which shapes are available for them to use with their free accounts. How can I find out which shapes are available to them without having them click on each library and try them out one by one?  

How to mirror/flip a horizontal this hierarchy diagram in Lucidchart from left to right? I wonder why only have one direction selection 🙂.  

For the past few weeks, when trying to move around the board with the 2 finger trackpad navigation, the page is jumping around, stochastically misinterpreting my movements as zooms. Before, only pinching motion was zooming, 2 finger swiping was exclusively for moving around. 

I currently use Lucidchart.  I go to manufacturing plants to measure-up current process lines for replacement with my company's equipment.  These lines are long with several pieces of similar equipment design shared at all plants across the US.  I would like to use Lucid to design basic shapes that denote these equipment types and then lay them out with spatial dimensions I measure on a Lucid grid.  There will be column placement as well too.  Is this possible with Lucid using the warehouse floor plan?  I have tried but can't figure it out.  NOTE:  This is pre-engineering work for basic quoting.  It is not as precise or detailed as AutoCAD so I don’t need that.  Looking for something clean and transferable to my engineering team.

When I import o flowchart that is in PDF, the text in the shapes is illegible. How can O import and have the text legible?