+1After moving to a new laptop with ARM chip (Snapdragon X) I’m experiencing issues with my Lucidchart add-ins for Powerpoint and Word (‘This add-in could not be started….’). We are having that centrally deployed.
Before getting in touch our Lucid Admins I wanted to confirm that the hardware is supported, to be on the safe side.
Thanks & Best,
Klaus
Best answer by Zuzia S
Hi
Could you please confirm whether all users who moved to this new hardware are experiencing the same issue?
Could you also try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post .
Finally, could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
Thanks in advance for your help and patience!
+9Hi
Could you please confirm whether all users who moved to this new hardware are experiencing the same issue?
Could you also try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post .
Finally, could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
Thanks in advance for your help and patience!
+1Hi Zuzia,thank you for your response.
I’ve reached out to our internal ARM community. As soon as I get an update I’ll add to the conversation, with ARM hardware being a pilot program in the company the number of users is probably not high.
Screenshots are below.
Thanks & Best
Klaus
The error screenshot is as follows:
The console output stays blank, only the network tab in the developer tools window shows some information:
+9Thank you for providing this information
Could you please confirm whether the issue occurs in an incognito window as well as other browsers (e.g. Chrome)?
Additionally, could you please let me know whether you experience the same behaviour with other add-ins?
I appreciate your continued help and patience!
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