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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6144 Topics
Oliver S102
Oliver S102
posted in Product Questions
Graph API broken?

Hi there After getting an OAuth 1 token I'm able to make a call to https://app.lucidchart.com/documents/docs and see a list of documents associated with my account — this works fine. When I attempt to make a call to https://app.lucidchart.com/api/graph/<documentID> I get a 400 error with the message 'Bad document state'. I've tried a bunch of different document IDs but I get the same result each time. Not sure if it matters but I'm currently on a team trial account attempting to assess viability of Lucidcharts for a project which requires API access. Thanks :)

70
Micah
1 year ago
Ben V
Ben V
posted in Product Questions
Adding containers to my default shapes

How can I add containers to the shapes in my default documents!  This is a frustrating omission for me every time I create a new document.   If there is no interest in solving my issue within the product perhaps there is another way? Is there an API that could do it? Could it be done with a browser script?

410
Micah
1 year ago
mukund.waghmode
mukund.waghmode
asked in Admin Questions
Get Lucid document list API call failed with 403 forbidden

I am trying to get list of documents using OAuth2 token via postman. Able to get token successfully but document list api not working.API: https://app.lucidchart.com/documents/docsHeader: Bearer token_value Response: <error> <status>403</status> <message>Access Denied</message> </error>

604
Micah
1 year ago
Masoumeh R
Masoumeh R
posted in Product Questions
create new document without login page

I need to create and save a new document from my mvc application. I provide a username and password and I want to access documents using this username and password without lucidchart loginpage. is there any way to login automatically to lucidchart using one username and password ? I use api but it redirect to loginpage.

60
Micah
1 year ago
Justin M102
Justin M102
posted in Product Questions
SharePoint Integration

Hello   I was wondering if Lucidchart has any integration with SharePoint Online via an API or otherwise.  My goal is for our users to be able to create their diagrams and drawling in our different Sharepoint sites.

280
Micah
1 year ago
Sean M103
Sean M103
posted in Product Questions
API for User Management

Looking for a method to disable licensed users without having to enable "automatically grant licenses" for SCIM / Okta management.  Can API achieve this?  It would be ideal to use Okta for this as LCM is already enabled in our environment- not sure why this is a prerequisite...

440
Micah
1 year ago
Roy T
Roy T
posted in Product Questions
Creating lucidchart through Confluence REST API

I would like to create a lucidchart on a specific page using the Confluence REST API how could I achieve this? I would need the storage format of the lucidchart macro  See for example the following example for a storage format of a jira chart: https://confluence.atlassian.com/display/CONF55/JIRA+Chart+Macro

180
Micah
1 year ago
sdybvik
sdybvik
posted in Product Questions
Use diagrams outside Confluence?

We have purchased LucidChart Confluence OnPrem and really like the way we can create diagrams.  Now we would like to use the diagrams in other places more specifically to our software documentation which we write in Markdown and generate through our builds. The markdown files are stored close to the source code of our product to enable proper versioning. We are looking for a good way to automate (or something close to it) the way these diagrams are used in our documentation. They need to be in a image format and located in a specific folder. We have an option to export it to a file but that is rather cumbersome as you need to locate the diagram in Confluence do your adjustments and then export it which means a lot of clicking and entering a filename. You also need to browse to the folder in source code every time you export it. Nothing is remembered. We need to make this process smoother; otherwise the people writing the documentation will be reluctant to do it beca

60
Micah
1 year ago
Giridharan D
Giridharan D
posted in Product Questions
Google LucidChart - User Management

 Hi Team    We have integrated Lucidchart with GApps (SSO Enabled) business functionality is to suspend the user licence when a user Google Account gets suspended their licence should be removed do we have any API thats available to remove user licence when their google account is suspended?

20
Micah
1 year ago
David102
David102
posted in Product Questions
How to generate Consumer key and Shared Secret for Canvas

How can i generate a consumer key and secret for canvas lms. I have a team account

1370
Richard U
1 year ago
Mikko P
Mikko P
posted in Product Questions
Accessing a Lucidchart document via Google Drive API

I am trying to access Lucidchart documents via the Google Drive API but I don't know how to get Lucidchart document ID from the Google document ID. I am searching the Google Drive and I would like to get the images of individual Lucidchart document pages but I haven't found an easy way to get the proper Lucidchart document ID. Can you tell me if this is possible?

50
Micah
1 year ago
Brian A
Brian A
posted in Product Questions
Color and Shape Request

For the more architect minded user who absolutely loves Lucidchart I would like to suggest the following as I (maybe we) do not think like a UX/UI designer or programmer: 1. Paintbrush with format options to select.  If the paintbrush could be similar to photoshop touch one shape then change the others.  Initial command would would be to select what you want to change color shape line shape line color or shape color then start clicking away to change what you want.  A simple grab the brush select the option then click away. 2. Shape modify join.  Be able to use a pencil tool to snap a line and "join" (as in the AutoCAD function) to create a new shape quickly.  Think of making a file folder icon use a rectangle and "join" a tab drawn off the shape.   3. Option to "Pin" or "Anchor" the tool bar when pulling out colors or other tools so they do not disappear. I still give Lucid an A+ plus and enjoy using it.  Thanks.

320
Leianne C
1 year ago
Maria C
Maria C
posted in Product Questions
Work in progress (WIP) tabs

HiIt would be good to be able to hide tabs that are work in progress.Or be able to amend access to 'Only me' while being worked on.Or something better - at the moment any WIP is confusing for our internal customers that have view-only access and can see all WIP tabs. 

220
Leianne C
1 year ago
edward.stewart
edward.stewart
asked in Product Questions
Dual Reporting Lines dotted line / functional reporting lines

Can you please add functionality to provide dual reporting options and dotted line reports? This is essential for the creation of organisation charts

823
Addie
Lucid Legend Level 7
1 year ago
Andre Y
Andre Y
posted in Product Questions
find a file

Oi! Preciso de ajuda para encontrar um arquivo:  Exemplo de Carta de Projeto (Clique na imagem para modificar online) https://www.lucidchart.com/blog/how-to-make-a-project-charter

10
Coumba D
1 year ago
Fredrik S
Fredrik S
posted in Product Questions
Share lucidchart document from Microsoft Teams App

I am trying to use Perfect Wiki for MS Teams which makes it possible to link to a published LucidChart document (or an embedded document) which is great. But what is not great is that i cannot use the MS Teams Lucidchart App as that lacks the share menu (and the share title button).  Is there a special reason why the sharing is disabled inside teams?

60
Leianne C
1 year ago
bobson58@yahoo.com
bobson58@yahoo.com
posted in Product Questions
Missing Documents

I have been using LucidChart for years and now almost all of my previous diagrams are missing from my documents list. I have had no service break but I modified my email address. Is there some archive going on? I need my older diagrams. Any ideas? Robert

280
Richard U
1 year ago
robert
robert
posted in Product Questions
Rotating Groups

Hi After working for years in Vizio and now working in LC because I'm on a Mac I can't believe rotating groups is still not possible. It was possible in Vizio 14 years ago. The inability to re-arrange space plans with grouped objects is a huge pain. I would go to a competitor just on the feature alone because I'm constantly working on space plans for tradeshows. Our booth space varies from show to show so I am constantly having to reorganize objects that are grouped.    

710
Micah
1 year ago
Corydon H
Corydon H
asked in Product Questions
UML Markup problem with Participants

I'm trying to create a simple sequence diagram and have enciuntered a head scratcher: The last participant declaration results in an error in the diagram.  Here it is again a dummy participant last. Is this the only place to research andreport bugs?

705
Micah
1 year ago
Blair A
Blair A
posted in Product Questions
what happens to diagrams in Google Drive Shared Drive if a lucidchart user is deleted?

We share diagrams via a Shared Drive but if the author of the diagram is deleted from lucidchart what happens to their diagrams in the Shared Drive? Will the Sync try to delete them?

50
Micah
1 year ago
Richard M102
Richard M102
posted in Product Questions
Creating a click here button to skip to specific diagram location

Not sure if this possible at all and apologies if this (or similar) has been asked. I'm attempting to create a call flow diagram for ease of description where the only outcomes would be yes and no.  I'm wondering if I would be able to create a button where if selected would jump to separate part of the flow on the same page. And if so would this only be usable in Lucid or would exporting to a PDF operate in the same way? Thank you in advance. 

140
Phillip W
1 year ago
shawn
shawn
asked in Product Questions
Network Rack Patch panel add numbers/names to ports

We are looking to add names/port numbers to all the network rack diagrams. How would this be created? Are there more shapes we can create/import for network devices?

583
Addie
Lucid Legend Level 7
1 year ago
Jonathan G
Jonathan G
asked in Product Questions
Installed Google Docs Lucid add-on but it's not showing up under the add-ons menu.

HiI installed the Lucidchart add-on for google docs and it's not showing up under the add-ons section. Have refreshed the page cleared cache tried different browsers and no avail. Please advise.Jonathan

991
Addie
Lucid Legend Level 7
1 year ago
Ash P
Ash P
posted in Product Questions
Creating multiple line connectors at once

Can we link multiple sticky notes to one shape simultaneously rather than individually create a line connection? Say you're creating a sitemap of a website and you want ten pages to all connect to a higher-up page in the hierarchy. Instead of individually creating the connection can you select all the sticky notes/shapes and then click (without creating a group)?

210
Micah
1 year ago
Clifford
Clifford
asked in Billing
How to reactivate canceled Lucid subscription?

My subscription was canceled. How do I re-subscribe?

3201
Chelsey D
1 year ago
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