Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6341 Topics
Kevin N
Kevin N
asked in Product Questions
ERD import format sample

I want to see example ERD import format. I tried exporting the example ERD provided by Lucid then attempted to import it but it fails with error 'could not parse the output you provided" If you created the Export it should work as Import yes?

527
Kevin N
Brooklyn H
Brooklyn H
posted in Product Questions
Using formulas to find specific shapes

I need a way to find certain shapes through formulas. For example I tried =countif(descendants(page) x => itemtype(x) = 'Process') and this does not work. I also need to work with custom shapes that derive from the basic shapes like process terminator etc. so I don't think just going off of names would work. 

310
Leianne C
Kreig F
Kreig F
posted in Product Questions
Questions on Theory of Constraints templates (Current Reality Tree...)

I would be interested in learning any tips for using TOC related templates. When I import data from google sheets the shapes and colors come in as expected but the sequencing of the shapes appears to be somewhat random.

250
Richard U
Patricia R
Patricia R
posted in Product Questions
Share Document without creating login

Is it possible to collaborate on a document with someone that doesn't have a Lucid account? Or do all collaborators have to create an account?

3710
Micah
Raman F
Raman F
posted in Product Questions
My revision stuff

My revision stuff

10
Micah
Westphalie B
Westphalie B
posted in Product Questions
Customer Journey Map

Hello  I am a grad student. I need to create a customer journey map for a service that i created for my final project. I need help in not only finding a template in ppt format that fit and also help inputting the information. If anyone can help me that would be great.

80
Phillip W
Lin C
Lin C
asked in Product Questions
Can I drag (import) ppt to LUCID and paste all the pages from PPT??

Hi for LUCID can I drag powerpoint into whiteboard and paste all the pages from ppt?  Also can I drag pdf into whiteboard and paste all the pages from pdf file? 

1703
Leianne C
Iris M
Iris M
posted in Product Questions
Vision import: How to insert & edit a header

Hello I work as a translator and had to work on a visio file. The header was not in the output although I can see in my display.   Who can help me?   Thanky Iris

90
Addie
Lucid Legend Level 8
Robert F
Robert F
posted in Product Questions
Lost Flow Diagram

I created a flow diagram on or around March of 2022.Although I have logged back i I can no longer find that document even though I'm the only one who had access to it and I'm positive that I did not delete it.

20
Micah
Erin.Welsh
Erin.Welsh
posted in Product Questions
Introduction

Hello! I'm Erin and I work in the quality department in a hospital. I use Lucidchart for the purpose of process mapping our current and future states.

30
Addie
Lucid Legend Level 8
Dan O
Dan O
posted in Product Questions
Org Charts -- Lucidchart vs. Lucidspark

Hi folks! I'm considering leveraging a Lucid product for org chart build out for my team's account planning efforts. I see that both Lucidchart (https://www.lucidchart.com/pages/how-to-make-an-org-chart) and Lucidspark (https://lucidspark.com/templates/organizational-chart) have org charting functionality. Is there a pros/cons write-up anywhere or a comparison chart I can review? Thanks in advance! Dan

120
Whittney C
Lucio B
Lucio B
posted in Product Questions
Lines "Sticking"

I'm not sure how to explain this but sometimes my lines stick. Instead of them just moving from one place to the other parts of the line get stuck and make weird shapes.  I then have to go back and fix the lines so that is looks decent.    

250
Phillip W
Samar O
Samar O
posted in Product Questions
Integrate my mind map on lucid chart into PowerPoint word document and Canva

Hi Sir/Mm  I would like to ask a question about how I integrate or move the chart I chose as a design mindmap to another place such as powerpoint so I can add more text information in the text boxes. Integrate my mind map on lucid chart into PowerPoint word document and  Canva

220
Phillip W
Susan J
Susan J
posted in Admin Questions
How to view the Lucid usage data for users?

How can I see the last login date for users or alternatively run a report of users who've not logged in within 90 days?

5971
Whittney C
Jenny F
Jenny F
posted in Product Questions
Duplicate chart is gone?

Created a duplicate chart to amend and original copy is no longer available. It’s overridden the original.

00
Phillip W
Clara101
Clara101
asked in Product Questions
¿Cómo cancelo mi suscripción de Lucidchart?

No sé cómo cancelar mi plan de Lucidchart. ¡Ayuda por favor!

11031
Paloma C101
Clara101
Clara101
posted in Product Questions
Compré la suscripción de equipo por error.

De alguna manera terminé con una suscripción de equipo pero solo quería una suscripción individual. ¿Cómo vuelvo a cambiar mi plan a Individual?

460
Paloma C101
Clayton T101
Clayton T101
posted in Product Questions
Expand Google Slides/Sheets into a new board

I have Google integration set up and am able to copy and paste the link of a Google Slide or Sheet into my board. I would like to extract all the slides and the contents of the sheets into the board for full visibllity. Currently I can only click on the link which includes a screenshot of the first page and goes into a viewer. I would prefer to see all the contents in my board in one place. How do I do that?

120
Leianne C
Amanda P102
Amanda P102
posted in Product Questions
I'm using a matrix org chart template and I want to add another row. How do I do that?

The default in the matrix org chart is 5 rows and I would like to add a 6th. Can I increase the levels or in some way add in the row. I have tried a copy and past but it wont add the primary left item

170
Leianne C
Pierre D
Pierre D
asked in Product Questions
How do I add comments in Lucidchart?

Help! How do I add comments and start threads in Lucidchart?

373
Rahul R
caroline b
caroline b
posted in Product Questions
Cannot find simple way to remove background from copied shape. I do not want background

Cannot find simple way to remove background from copied shape. I do not want background

90
Whittney C
john.a.lopez
john.a.lopez
posted in Product Questions
Reverse Populate Data source from Lucid Custom Shape Library properties

Hi I am creating custom shape libraries in LucidChart. Each shape as pre-defined properties many with default settings. I wish to reverse-engineer / reverse-populate an aligned data source (say an XLS template) with the content of objects in the diagram. For example I create a custom BPMN task object with properties ID X Y Z (where ID is manually assigned or incrementally created per formula). I would want an "automation" to: create a row in the data source upon placement of the object on the diagram update the row column ID with the objects ID (custom property) update the other row columns per the objects properties (assuming alignment) any further changes made to the object properties would further be updated keeping the data source in alignment with the properties on the shape Once the diagram is "complete" and the data source "stable" (no changes needed) export to Google sheets or XLS. Thanks

120
Phillip W
john.a.lopez
john.a.lopez
posted in Product Questions
Replacing or Deleting shape data properties

I am creating a LucidChart template to be used by other team members. This will also have custom menus/shapes. Some of the objects I wish to reuse from another diagram but need to remove the old shape data/properties and add new shape data/properties from the new data source in the template. If I drag&drop a row from the new data source onto the shape/object it adds the new properties but does not delete the old (differing columns etc).  How can i remove the old shape data/properties from the object I am reusing so it will only have the new shape data/properties. Thanks

170
Phillip W
Karthikeyan T
Karthikeyan T
posted in Product Questions
ER Diagram for Realm Database

Is it possible to draw the Entity Relationship for Realm Database..? If no what is the reason  

330
Phillip W
Clara101
Clara101
posted in Product Questions
Reenviar facturas - ¡AYUDA!

Mi gerente me pidió que reenviara mis facturas de Lucidchart a nuestro equipo de contabilidad todos los meses. ¿Hay alguna manera de hacer esto automáticamente?

240
Paloma C101
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.