Peer support

We have our users in two groups, edit (licensed users) and view (unlicensed users). View users are limited to comment only on our diagrams, and until recently were able to export diagrams from Lucid as a PNG or PDF. Since the interface changes, our view users are unable to export the diagrams. The option is still available, however when they click export > PNG or PDF, nothing happens. The export page does not pop up.

I have an org chart that I update frequently and export to PDF every other week. All of a sudden this week nothing happens when I click export → PDF. I can print it and save it as a pdf, but it doesn’t give me the option to crop to content like the export function does. None of the export options currently work for me. I’ve had this chart for more than 6 months and there haven’t been any significant changes since it was created. 

hey there, was logged in as my work email address. i was granted a premium license from my employer. i log in with the same email but when i go to one of my documents  i get the you don’t have access message. there is a link to request access. the email is sent to my email add(the same email address i am logged in as). i grant access via the email, but i still get the message i don't have access.

My organization is migrating to a new Microsoft Tenant. We have current integrations with Lucid Chart in our current Microsoft Tenant. Need assistance with defining and providing some guidance to understand the process for ensuring that our integration will function when we move from our current tenant to the new one? What actual steps must have before and during the migration?

Hello Lucid Support,I hope this email finds you well. We are currently using the Lucidchart OnPrem for Confluence plugin in our Confluence Server instance. As we are in the process of migrating from Confluence Server to a Data Center instance due to urgent requirements, we are seeking assistance regarding the extraction of all Lucidchart diagrams from our Confluence database.We have searched extensively within the Confluence database but have not been able to locate the Lucidchart diagrams. Could you please provide guidance on where these diagrams are stored within the database or if Lucidchart stores them separately?We appreciate any assistance or insights you can provide to help us efficiently extract the Lucidchart diagrams from our Confluence database during the migration process.Thank you for your collaboration and support. Best regards,Amani

Hi all,This morning, I’m trying to add a few small images to a Lucidchart board.I’ve been doing this in Lucid for years without a problem. (I’ve been a Lucid user for a solid decade.)This attempt, though, keeps failing – I keep receiving a message that “The image failed to upload in time. Please check your network connection, or try again with a smaller image.”I’ve tried all Lucid’s suggested “troubleshooting steps”:The images aren’t too big (around 1 MB each, well below the 10 MB upload limit), I haven’t run out of storage space (I’m currently only using 4% of the 2 GB I have allowed), and I’ve tried all three potential upload methods (copying and pasting, formally uploading (“inserting”) it from the device, and dragging it from my browser window on the page).It’s also not my network connection, which I’ve checked and double-checked.Has anyone encountered and overcome this issue? 

*These instructions are for the legacy Canvas integration, which will soon be deprecated. To learn about the updated integration, which includes access to Lucidspark, check out this help center article.*___________________________________________________________________________________________________Account administrators can add Lucidchart as an external app in Canvas and start linking assignments together to benefit both students and teachers for fast visual learning and easy grading. Read this article to learn more.InstallationAdd the Lucidchart app in CanvasOpen your Canvas Course. Click Settings from the left-hand menu. Click the Apps tab at the top of the screen. Type “Lucidchart” in the Filter search bar. Go to lucid.app and log in to your EDU account. Open the Admin Panel by clicking Admin from the left-hand navigation menu. Select App integration from the menu on the left-hand side. Under "Available integrations", locate the Canvas tile and click Settings. Click Generate OAut

I am looking at the eisenhower matrix template at the following link:Eisenhower matrix | LucidsparkThere is an error in it as the increasing urgency arrow is pointing to Schedule and Don’t do!  It needs someone from Lucid to correct.ThanksMark

Hi everyone,The problem that i facing right now is unable to pin “My saved shapes” on the shapes panel, and this make me trouble every time when i create a new document. I need to manually add the custom shapes from My Library. 

As of 07th June, the Team Space link is missing. I can access the documents by searching the documents however the visual way of folder structure and entire team space is missing. I do not see any option to access the same. Appreciate some help here.

Hello, I am experiencing issues importing work items from ADO.  I have tried logging off/on ADO in my browser as well as toggled the ADO integration connection in Lucid settings.  Do you have any suggestions? 

Every time I try, I get a popup asking if i want try the intelligent diagramming application, and that I have a license waiting for me. If I say yes, it grants me the license and says the page will refresh. Then nothing happens. If I say no, nothing happens.At no time does it ask me for Salesforce credentials.

I am trying to create a unique link for an MS Word document that on click will open the Lucidchart page, with a specific image in focus.  I am able to do this in MIRO, but haven’t figured out how to do it in Lucid Chart, so any advice would be great!

When i went to convert my team folder to a Team it resulted in an error and now the team folder is gone and we cant access our documents. 

I am attempting to change the text attributes-size fonts and text for the "Milestone item" (ie Milestone 1) but to no avail. I am able to adjust the milestone arrow color/size but not the text above it. Please advise. 

Issues with Image UploadIf you are experiencing issues with the uploading images into your document please check out our Troubleshooting : Images Help Center article. If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  Image UploadOptionsYou can insert an image into your diagram by copy/pasting dragging onto the canvas or uploading it. You can upload your image by navigating to Insert>Image> and selecting the image you wish to use.Image PanelYou can search for images and icons right in the Lucidchart editor by clicking the image icon in the right panel selecting “ images” or “icons” and then using the search bar. Once you have found an image that you would like to use simply click on it to add it to your document.Image EditingIf you would like more information regarding editing your images check this community post!

With brainstorming sessions in Lucidspark, it can be challenging to express complete honesty, especially in sessions that have higher stakes. Additionally, the tendency toward "groupthink" often stifles creativity and innovation.Private mode solves these issues by hiding the authors and contents of sticky notes during a brainstorming session and giving you the option to keep authors hidden even after the session has ended.The image below shows a simplified example of what users see during and after a private mode brainstorming session. It also shows the difference between choosing to keep sticky note authors hidden or to reveal them after the session.Private mode is useful in a wide variety of situations, such as:Hosting a retroactive or post mortem after an important project Collecting feedback on workplace culture Evaluating proposals for cost reduction Facilitating sensitive discussions in the classroom Brainstorming ideas for diversity and inclusion initiativesFor more information

I have one manager who has a long list of employees and it is skewing my printing and being able to read it.  Is there a way to curve his employee list over the bottom of the page and below the other managers and their employees?

I am trying to print a chart on to 11 X 17 but when I print it the chart size is small.  I have tried matching the chart to the size of the paper no luck.  Any suggestions? Thanks

When just trying to duplicate an object in LucidChart via Control-C / Control-V, everytime I click on an object and hit Control-C the “Link To” menu pops up. I habe never experienced this before. ANyone know what could be the problem? I am using a Mac with a windows keyboard, however even a mac keyboard is doing the same thing. Please adviseRegardsGarth 

Dear reader, I'm getting errors removing my account multiple times;  being advised in the error message to ask for your support. Kindly asked to remove my account. I'm no longer working. Best regards, Huib.

I can’t access any advanced shape menu using the team iOS app on both iPhone and iPad, I’m trying with entity objects, tables, every object type, I can’t find the menu anywhere, is this an issue, am I missing something or am I blind?

Steps to reproducelogin to lucid.app open a document your user owns Click “Share”, enable sharable link, copy link Open new browser (e.g. different Chrome profile or entirely different browser, like Firefox), login to lucidgov.app paste link in that lucidgov.app user’s browser tabExpected result: lucidgov.app user can see the documentActual resultredirected to sign up page Attempt to login (despite already being logged in), get redirected to “https://https//lucidgov.app/saml/sso/YourGovOrg?idpHash=someHash”. Note the double https, one with a missing colon.

You asked for it and we heard you 👂 You can now see authors for sticky notes in Lucidchart Lucidspark and Team Spaces!Keep track of ideas by enabling authors for the entire document or on specific sticky notes. To learn how check out our Collaborate in Lucid help center article.How will sticky note authors improve your brainstorming sessions? Let us know in the comments!  June 26th, 2026 Update:Exciting update to comments on sticky notes! 🎉If you’ve authored a sticky note, you’ll now recieve a notification when someone comments on it, even if they haven’t directly mentioned you in the comment with @author. You’ll see the notification at the top-right hand corner of your Lucid home page.​​​​​​Note that the author that is displayed on the sticky note will receive the notification. Even if your sticky note is copy/pasted by another user, if you’re shown as the author the sticky note, you’ll receive the notification.Now with this new notification, you’re always looped into the conversati

I have converted a folder from a Team folder to a team space but it is not what I need how do I convert it back?