hey there, was logged in as my work email address. i was granted a premium license from my employer. i log in with the same email but when i go to one of my documents i get the you don’t have access message. there is a link to request access. the email is sent to my email add(the same email address i am logged in as). i grant access via the email, but i still get the message i don't have access.
Hi
If you still have access to both accounts, you can transfer those documents by following the steps outlined in this Transfer Lucid documents article from the Lucid Help Center.
I hope this helps! Feel free to let us know if you have any questions.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
