hey there, was logged in as my work email address. i was granted a premium license from my employer. i log in with the same email but when i go to one of my documents i get the you don’t have access message. there is a link to request access. the email is sent to my email add(the same email address i am logged in as). i grant access via the email, but i still get the message i don't have access.
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Hi
Good morning leianne, thank you for the response.
I think i figured out the issue. Somehow when i logged in via sso an odd email was used. email address 1] instead of email address 2].
What i want to do move the diagrams under remail address 1] to email address 2]. Is there a way to do that?
t
Hi
If you still have access to both accounts, you can transfer those documents by following the steps outlined in this Transfer Lucid documents article from the Lucid Help Center.
I hope this helps! Feel free to let us know if you have any questions.
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