Peer Support

Is it possible to realign or position where multiplicity labels appear in class diagrams? When I have a horizontal association and Add Multiplicities, they sometimes overlap the shape (UML class) border and are not so readable. See screenshot. 

Why in the world do I need to create a post in order to cancel? This makes no sense. No way to cancel via the app support@lucid.co completely unresponsive. When did Lucid become a cash grab scam.I’m doing the following:1. Reporting to BBB2. Negative review on trust pilot 1.5 stars! wow what happened to you guys?https://www.trustpilot.com/review/www.lucidchart.com3. Chargeback with my bankWhat a horrible Christmas present.

I can see in preview that my chart in Blank Board. But when I open it, it’s blank and my data seems to be gone. How can I recover it ? 

Hi , I have created a mind map, the expand and collapse has been working fine and now sudden stopped, i can select the plus or minus symbols, they just dont appear.

I’m trying to drag arrows between shapes in my Lucid Board and they are not “sticking”. I will drag it from one box to another, and it will show, but once I click off of it, the arrow disappears. Does anyone know how to resolve this? None of my other Lucid Boards have run into this issue.

Dear Lucid Team,i was doing my work in lucidchart when the pop-up show, that mentions that i’m out of forms in this document. I accidentally pressed the button “one-click-subscription” and purchased an entire year subscription. In the future i only wanted to buy an montly subscription.  However, is it possible to get a refund of that payment? Best RegardsTomTMC

Lucidchart keeps crashing with a memory error when I try to import an existing diagram to a new document. I have tried MS Edge Chrome (including incognito) and Firefox. All the WebGL indicators are ok and I've also tried three different networks the fastest of which currently providing 170Mbps download/25Mbs upload. I am not connected to a VPN. The issue seems to be that the memory use runs away as soon as I hit 'Import Page' from the Insert drop-down in any existing file. I have done this with Task Manager open on my other screen and the memory use-age immediately starts to rise until it reaches between 95 and 98%. (Chrome and Edge both fail before this point - Firefox stays open at 95%+ but is unresponsive). It also doesn't matter which folder/file I try to select for insertion.  Is there some kind of bizarre memory hogging process being triggered by 'Import Page'?

Hello,I am experiencing an issue with exporting/downloading a document that I was previously able to download without any problems.When I try to export the document now, I receive the following message:“Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.”However, even after keeping the document open for a long time, the download never starts and no file is generated.Important details: This same document (or similar-sized documents) was downloadable before. The issue occurs consistently now. I have tried waiting, refreshing, and retrying, but the result is the same. The document is large, but this was not an issue in the past. Could you please check if there is: A recent change or limitation related to document size or export processing? A know

I’m trying to make network diagrams.  The ethernet symbol doesn’t let you make it longer.  Only larger while maintaining aspect ratio.  This is maddening.  Is there a workaround or fix?  I either need a tiny little ethernet symbol or a giant one that’s longer.Thanks!

What am I missing here... where is the undo function?

Hi, From this week on I have problems with the objects in my diagram that do not have any text. I can no longer move these objects across my drawing. The moment I add a letter of text to it suddenly I can move it again but without text it does not work. 

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

I logged in to the platform yesterday and found that all my boards (chart and spark) had disappeared. I barely found a link to one of the boards. At first, I saw it in the view mode, but it disappeared today as well

Hey everyone — I built my org chart using the Org Chart template, and I’m running into some annoying limitations. I’m trying to split one manager’s reports into two clear teams (like “Team 1” and “Team 2”), but Lucid won’t let me do what I need:• I want to move tiles around freely without them snapping back or auto-aligning under the tile above.• I want to group team members together so I can treat them as a unit, or put a visual container around them — but the “Group” option is greyed out.• There’s no option to “Convert to Standard Shapes” or “Detach from Org Chart” in the right-click menu or side panel, so I can’t break out of Org Chart mode.• “Revert Override” didn’t do anything either. I’m basically just trying to break one manager’s hierarchy into multiple visual teams without Lucid constantly trying to force it back into

I’m trying to find website wireframe shapes. I have a paid account so should have access to all shapes. However these aren’t showing up. Are there super-secret shapes?

When the Jump function is enabled dotted and dashed lines partly shows as solid on prints and exported PDFs and PNG files.Lines are created using :Refer to screen dumps below.First is from Lucidcharts, the second form exported PDF. The error only occurs when Jump is enabled on the line.   

Hi I lost some of the important items that I have been working from my Lucidchart documents, the document is there but one of the blocks disappeared from all the documents wherever it was used, and these are different documents.anyone having such issues and appreciate if anyone can help on this? Thank you

 contains an image of what I used to see: but I am no longer seeing that icon.Previously, I used the Mini Map a lot for ease of navigation.  The tool is very clunky without it.How do I get the icon back?

I saved individual profile pictures to my computer then uploaded them to Lucidchart for my orgchart. Now they are missing. How do I get them back. This was alot of work. 

HiI recieves an error when trying to open a link that I published for a diagram. I receive this error message: Der kan ikke oprettes forbindelse til dette websiteWebsiden på https://lucid.app/publicSegments/view/f1490735-0f6f-4598-ad42-e89521d20987/image.png kan være midlertidigt nede, eller også er den permanent flyttet til en ny webadresse.ERR_INVALID_RESPONSE

When I add a number icon from the Shapes library to a diagram, it cannot be moved. Nor can I option-drag it to make a cloned copy. I can select and delete them, but cannot move them. This behavior only seems to affect the Number Icons. I am NOT using any form of conditional formatting. I have not locked the icons. I am not using Layers. This behavior is recent; up until today, these icons behaved like other shapes. I am able to move and clone other icons and shapes. But not the Number Icons. I’ve even tried closing and reopening the Lucidchart document to see if there was a memory glitch. But so far, nothing seems to work. How can I move a Number Icon? 

Would like to be able to Hide (and UnHide) a row within a Dynamic Table. Another approach would be the ability to set a freeze line for headers (horizontally most important but vertically would be good as well) like one would do in Excel. Both solutions would be welcome because there may be times where you want to freeze the top rows as a header and then hide one or more rows of data.Here’s the use case example - I have a dynamic table of epics from Jira and placed into rows by development team. The header is the sprints and the first row is important information about the release dates for each sprint.When I discuss with each team, I’d like to hide the proceeding team rows so that I can display the header and the first row of release dates with each specific team’s row of epic data so that I don’t have to keep scrolling up to discuss dates and then back down to discuss epics when I’m zoom’d in to a data readability level.

Where is the trash folder? How do I get to it now? There is no document drop down, so there’s no way to find it. I love this product and its constant “improvements”.

We’re currently working to develop a feature in airfocus called Portfolio Dashboards! This feature is in an internal beta for now and we will share more detailed information as soon as it’s polished and ready to launch. To learn more, keep track of our progress, and provide feedback, you can also view our Portal.