Peer Support

Hi!I use Font Awesome icons in my diagrams. I import thier svgs as shapes and has always been able to chage the color of them. Now suddenly they seems to become “ordinary” images and not treated as shapes, therefor I cant change the fill color anymore.I click on “More shapes” and then “Import shapes”, import the .svg and have the checkbox “Rasterize SVG imports” checked (tried unchecked as well). Old imported SVGs from the same icon-library works very well.I tried this on several computers and I also tried in incognito mode, all with the same bad result. Can you please help me out here? Thanks in advance!Michael

Hi all!I’m sure there is an easy answer for this, but I’ve been on the hunt and just can't find it.I’d like to create swimlanes directly in Lucidspark. I’ve been able to create the swimlanes in LucidCHART, and copy/paste them into Spark, but is there a way to natively create them in Spark? I’ve looked and looked in help and all thru the Googles, but just can’t see a solution...though it’s probably staring me right in the face. The closest I’ve been able to come is to create a Dynamic Table, but that’s not exactly what I’m looking for.TIA!

I’d like to use airfocus, but it doesn’t appear in pricing, upgrades, or even trials. How can I add it to my license?

Hello everyone,A coworker shared a LucidChart diagram with me that has an unusually large canvas size, even though it contains a relatively small number of shapes. Ideally, this diagram should fit on a landscape Letter-size page. I am able to set the canvas size to Letter/Landscape, so that is not the problem. The problem is with scaling the diagram itself.When I try to scale it down, I select all objects (Ctrl+A), set the font size to Auto and drag a corner handle to resize. The shapes themselves shrink as expected, some fonts scale but others only partially scale—and at inconsistent rates. After a certain point, text remains disproportionately large compared to the shapes. Additionally, connector lines do not appear to resize at all.Could you please advise on the best way to scale an entire diagram so that shapes, text, and lines all resize proportionally? My goal is to fit the diagram onto a Letter-size canvas while keeping it fully editable.

Advanced Match provides more control over your find-and-replace tasks in Lucid by supporting regular expression patterns. Instead of searching for an exact word, you can use special symbols to find patterns.Think of it like a secret code to help you find exactly what you are looking for.Available expressionsSymbol What it finds Example ^ (Start): The word must be at the very beginning. ^lemon finds lemonade, but not pink lemonade. $ (End): The word must be at the very end. ade

Hello and Happy New Year.I wanted to ask if there is a file size limit or a limit to the number of shapes on a diagram?  Or if there is a limit to the number of “conditional formatting” rules I can have?I am building a software landscape - it has less “shapes” on than previous diagrams but it does have 185 conditional formatting rules.  It has become very slow.  I even had to move over to Chrome as I’ve read the product was designed to be used on Chrome.  But it is still very very very slow. .Moving the mouse does not move the diagram view and it takes about 30 seconds to catch up.  If I paste a shape from another diagram (edge) I get “page unresponsive”.  Every change I make takes about 30 seconds or more to respond.Google Chrome only has 1 tab open and that is the diagram, and in Task Manager is is using 1.7Gb of Memory.Other diagrams that do not have conditional formatting and double the shapes interact a lot quicker.It’s become unusable so want

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

Dragging and dropping of shapes only works about 20% of the time when using the mouse. Seems to be new to the latest update. Product is absolutely unusable at this point.

Hello team,I accidentally clicked on “one click,” and it immediately charged 15 USD to my Visa card without clearly informing me that it would process a payment. I was not planning to renew my subscription at this time, so I cancelled it, and I would like to request a refund for this charge, as I do not intend to use the subscription currently.From what I understand, your refund policy allows refunds for recent subscription payments if the request is submitted within the applicable refund window, which varies by region and plan type. Since this was an unintentional renewal and I cancelled right away, I kindly ask that you review my case and process a refund for this 15 USD charge if it falls within your eligible timeframe.

I am ingesting process sequence data from a CSV file into a Lucid AI prompt as the data source.Schema sample of the data is as follows:The prompt to create the flowchart is: create page BPMN01create a flowchart using the attached data in BPMN01.csv on page BPMN01pool = Aerospace Processswimlane = Lane_RoleThe following columns in the data are to map to flowchart objects as:Shape Library = FlowchartPage ID = BPMN01ID = task_idName = ProcessText Area 1 = Activity_NameCustom Data Field: Software = Resource_SoftwareCustom Data Field: Equipment = Resource_EquipmentCustom Data Field: Role = Lane_RoleCustom Data Field: Start = Start_Time_DaysCustom Data Field: End = End_Time_DaysFlowchart Sequence:from = predecessor_task_idto = ta

Tried setting up ADO integration with Lucid Cards. Followed the guide to assign permissions to the whole team. I can see the work items for one project, but not all of them. Can anyone help advise whether this is an issue with a known fix? In case it matters, what rights do I need on the Azure DevOps projects (I’m an admin on the project I can see, and I have contributor level rights on the project I can’t see)?

Some time ago I was able to re-order the files in the “Shared with me” folder, but now I can no longer set the order (whether it be by date, users, or by title) the same within any sub directories and folders.Try to organize by title in A to Z formatTry to organize by title in Z to A formatNotice how the order will not change and is just all mixed up. Searching for a specific file is difficult when the files are randomly organized. I was told to un-share all the files and have someone re-share them, BUT, there is

My company has created a list of favorite symbols. Now I am wondering how I can xport them as PNG or SVG files

Want to adjust the commands on your mouse or trackpad? Check out the options below to see which one will best suit your needs! Each option is optimized for the device it is named after but all options can be used with any device. You can find the Navigation Mode settings in the View menu located in the menu bar at the top of the workspace in Lucidchart or in the “Board Settings” located under the More Menu in Lucidspark. Please note: If you are using a mouse and you would like your scroll wheel to pan rather than zoom use the Trackpad setting to achieve this. Then to zoom hold down the spacebar before scrolling. See below for more info on these settings: Trackpad: Mouse:

I have used an org chart template to upload my organization’s employees.  Once I back out of the work, the org chart is no longer there.

I am a Lucidchart Pro user. When I attempt to create a diagram from template I obtain an error message that the Free Plan only supports 3x boards. What is wrong here?

Hello!I have created a team in Lucid. I have added team members to the team and have assigned one of them the manager role.Unfortunately this manager is not able to manage the team members. He only has the button “View team members”.What could be the problem?Thanks for your help!

Very similar to this post which didn’t really resolve: Monday.com integration: "We couldn't sync your data" | CommunityThe integrations in place, the authorisation is in place - I can choose the Monday.com item but as soon as the item is on the Lucid board, the info in the item doesn’t render and I get the red icon and “We couldn’t sync your data. Click to try again.”I have tried this on:An existing board A new board   I have used normal and Igocnito mode. As you can see its saying ‘Bad Gateway’ when I click the red icon to retry. Thanks,Pete

I just installed the monday.com integration for LucidSpark.I have gotten my monday.com-admin to authorize the integration, it shows up in LucidSpark and I can see all my board and tasks and import them, but the cards all get a red !-triangle with the hover-text: "We couldn't sync your data. Click to try again."I have unlinked and relinked the integration a couple of times, and tried different boards, without effect. Any idea where the problem might be? 

Hi Support, I am an Architect working in the IT department and have been using Lucid for design software designs/solutions for many years. The Images search used to provide proper results before. but now it's mostly giving literal mean results, rather than contextual results. For example, I used “Cloudflare” as a search term, as I recall bringing the Cloudflare CDN logo in the past and using it in the diagram.But now it shows the actual Cloud and a flare image as a result. Please check the attached.I have seen other examples recently, having similar results, which are not usable in our IT context. These may be useful for art-related works, but Lucid (I assume) is mostly used within the IT department; it needs to stick to the context.Please validate my results, and hope you can help with any alternatives or resolutions. PS: I see powered by “pexels” in the search results; maybe something is configured differ

Hi Lucid Support Team,I am writing to confirm the cancellation of my subscription.I have recently processed the cancellation through my account settings. However, I noticed that there was an unsuccessful attempt to charge my card just before I completed the cancellation.Since I do not intend to renew or continue using the premium features, I would like to ensure that no further payment attempts will be made and that my account has been successfully moved to the "Free" plan without any outstanding balance.Could you please confirm that my subscription is officially canceled and that no further charges will be applied to my card?Thank you for your assistance.Best regards,

Hello,I’m experiencing an issue when exporting process diagrams with swimlanes from Lucid to Visio (both .vdx and .vsdx). When opening the file in Visio, all swimlanes are missing, while the process shapes inside the lanes are still present. As late as Dec 22nd I exported similar diagrams from Lucid where the swimlanes did follow into Visio. In those cases, the swimlanes were not editable in Visio, which was perfectly fine for my use case — but they were visually present. However I can´t recall the exact procedure I used to make it work and this time I have tried all kinds of settings but I can´t get it to work.​​​​​Could you please help clarify:Has the Visio export behavior for swimlanes changed recently? If not, can you please guide me how to force swimlanes to be included as static shapes in Visio? Additionally, if possible, I would also appreciate any guidance on how to export swimlanes s

Hi, From this week on I have problems with the objects in my diagram that do not have any text. I can no longer move these objects across my drawing. The moment I add a letter of text to it suddenly I can move it again but without text it does not work. 

How can I resize or set specific size for the attribute column(s) of a card used in Salesforce templates?When the text does not contain any space, the column will be resized accordingly which is desired (2nd column in screenshot below). However, when the text includes space, it return breaks making more than a line (first column in screenshot below).