Help Needed - Shapes/text resize when copied

Hello John

Thanks for posting in the Community!

The issue you are experiencing may be caused by presets saved in the template on which you are pasting your content. However it is difficult to confirm without taking a look at the document. For this reason I would recommend that you file a support ticket so that our Support Team can look into the matter and assist.

Please make sure to include:

* The URL to your document

* The name of the template

* A screenshot of the issue

Thank you!

Was there any resolution to this? I am having the same issue. The content is “normal” size on the original Lucid board, but when I paste to another, it becomes postage stamp size.

Hi ​@SSlater, thank you for posting in the Lucid Community, I’m happy to help! 

To begin, I suggest the following:

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.

• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If those don’t resolve the problem, can you please confirm if you are encountering this issue with all text in your Lucid documents, or text that is within a specific shape or a specific chart? Are you using any custom font?

Would you mind providing a screenshot or screen recording showing what this looks like on your end?