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JProcopio
August 16, 2022

Issue Exporting Cyrillic Text in PDF

  • August 16, 2022
  • 4 replies
  • 105 views

I'm trying to export my Lucidchart document to a PDF with searchable cyrillic text however it's not working properly.

When I search the cyrillic text in the exported PDF it shows up as questions marks (i.e. "Подстанция" is showing up as "? ?????????")

How do I solve this issue?

    Comments

    Phillip W
    Lucid support team
    August 16, 2022

    Hey there

    Thank you for posting in the Lucid Community! I don't completely understand the issue you are experiencing here. Would you mind to submit a couple of screenshots of what you are seeing on your end? 

    Thank you for your help and patience!

    JProcopio
    JProcopioAuthor
    August 18, 2022

    See photo below. When I copy the Cyrillic text from the PDF and try to search it does not recognize the characters

    JProcopio
    JProcopioAuthor
    August 18, 2022

    Phillip W
    Lucid support team
    August 22, 2022

    Hey there

    Thank you for the heads up on this issue and providing all of the information you have gathered so far. I have let our dev team know and they are actively taking a look. I will continue to provide information and updates as they are provided to me. 

    Thanks again for your help and patience--let em know if you have any questions!