Solved

Hi AllCould anyone tell me where duplicated documents are stored? I have tried to duplicate an old document in Lucidchart, so I can amend it without changing the original and the pop up at the bottom of the screen says that it has been copied, but I cannot find the duplicated document 🤯Many thanks in advance!Helen

Hi all!I’m sure there is an easy answer for this, but I’ve been on the hunt and just can't find it.I’d like to create swimlanes directly in Lucidspark. I’ve been able to create the swimlanes in LucidCHART, and copy/paste them into Spark, but is there a way to natively create them in Spark? I’ve looked and looked in help and all thru the Googles, but just can’t see a solution...though it’s probably staring me right in the face. The closest I’ve been able to come is to create a Dynamic Table, but that’s not exactly what I’m looking for.TIA!

I have used an org chart template to upload my organization’s employees.  Once I back out of the work, the org chart is no longer there.

There is an autolayout behavior that seems to aggressively resize my boxes and blocks as follows.How do I turn this off everywhere and not have to lock size (and unfortunately position) on every single block I add?   This behavior and the known work-around makes it pretty impossible to effectively use the software to make a specific layout -- which is the point of a drawing program. Replicate:I create a box or blockI explicitly size it and place it somewhere in my diagram.I start typing text in the box.At some point Lucid simply resizes the box.  This may be make it shorter, taller, or shrinking or expanding both dimensionsI have not asked it to resize the box, and now Lucid has messed up my diagram and I have to rearrange things. When this repeats on literally every block in the diagram, my work productivity goes to zero and then actually becomes negative.  

Hello!I have created a team in Lucid. I have added team members to the team and have assigned one of them the manager role.Unfortunately this manager is not able to manage the team members. He only has the button “View team members”.What could be the problem?Thanks for your help!

Hi Support, I am an Architect working in the IT department and have been using Lucid for design software designs/solutions for many years. The Images search used to provide proper results before. but now it's mostly giving literal mean results, rather than contextual results. For example, I used “Cloudflare” as a search term, as I recall bringing the Cloudflare CDN logo in the past and using it in the diagram.But now it shows the actual Cloud and a flare image as a result. Please check the attached.I have seen other examples recently, having similar results, which are not usable in our IT context. These may be useful for art-related works, but Lucid (I assume) is mostly used within the IT department; it needs to stick to the context.Please validate my results, and hope you can help with any alternatives or resolutions. PS: I see powered by “pexels” in the search results; maybe something is configured differently on the pexels search engine. To be checked. 

The firm has changed the email extension for my team.  Since that change went into effect my team ates are unable to access any documents we have created in Lucid or has been shared with us in Lucid.  We each have documents that we need to access for current work we have in flight.

There have been requests going back at least 7 years to have the functionality to disable auto save, and Lucid you haven’t done anything in all those years to address this. I am having great difficulty using the tool. Every single change I make appears to need an immediate auto save. This has caused me to use double or triple the time I need to create my models. And I cannot easily share when sharing on Teams. Something has to get done about this. I was just on a call and there were 30+ people on the Teams Call and the speaker’s Lucid Chart was so difficult to use that they gave up.Do something and fix it - please.

As a new project manager, I am having challenge when to use Lucidchart and Lucidsparks for sharing data with a very complex project. What are the recommendations and/or tips on how to identify which tool is best.

Hello everyone,A coworker shared a LucidChart diagram with me that has an unusually large canvas size, even though it contains a relatively small number of shapes. Ideally, this diagram should fit on a landscape Letter-size page. I am able to set the canvas size to Letter/Landscape, so that is not the problem. The problem is with scaling the diagram itself.When I try to scale it down, I select all objects (Ctrl+A), set the font size to Auto and drag a corner handle to resize. The shapes themselves shrink as expected, some fonts scale but others only partially scale—and at inconsistent rates. After a certain point, text remains disproportionately large compared to the shapes. Additionally, connector lines do not appear to resize at all.Could you please advise on the best way to scale an entire diagram so that shapes, text, and lines all resize proportionally? My goal is to fit the diagram onto a Letter-size canvas while keeping it fully editable.Thank you for your assistance!

Getting status code 500 for pagination link when using the parameter eventTypes in https://lucid.readme.io/reference/queryauditlogs. Pagination works fine when not using eventTypes.   

We have a drawing that appears to there. The file size seems correct in details, but we cannot view it. We have checked the tabs, and there is only one. We have reset the Zoom in all way possible, but no sign of the drawing. Please help.

Dragging and dropping of shapes only works about 20% of the time when using the mouse. Seems to be new to the latest update. Product is absolutely unusable at this point.

Tried setting up ADO integration with Lucid Cards. Followed the guide to assign permissions to the whole team. I can see the work items for one project, but not all of them. Can anyone help advise whether this is an issue with a known fix? In case it matters, what rights do I need on the Azure DevOps projects (I’m an admin on the project I can see, and I have contributor level rights on the project I can’t see)?

Hi, From this week on I have problems with the objects in my diagram that do not have any text. I can no longer move these objects across my drawing. The moment I add a letter of text to it suddenly I can move it again but without text it does not work. 

How can I resize or set specific size for the attribute column(s) of a card used in Salesforce templates?When the text does not contain any space, the column will be resized accordingly which is desired (2nd column in screenshot below). However, when the text includes space, it return breaks making more than a line (first column in screenshot below).  

Hello,I am a student and I want to create an educational account. I have some questions if you could clarify. If I have the educational account I can collaborate with various people on a document and also can add unlimited shapes or objects right ? Do people with whom I am going to share the document and collaborate also need to have educational account to have unlimited shapes or object? People with whom I am going to share the document and collaborate are also able to add unlimited shapes right ?​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Try to add multiple items to schematic with AI support - my prompt is:Put 48*Projektor 4K; numbered from 1 to 48 arrange in grid, 10 items per rows in similar manner Projektor 4K 1-10 11-20 21-30 31-40 41-48Effect:one column (48 rows), lack of proper numbering  

If I upgrade from Individual to Team (or "premium") in order to see version history on my Lucidcharts, will I gain that version history on existing charts? (or only charts created after upgrading)

Hi, New to lucid. Reviewed the customer support options and not seeing the solution. This request should be simple and the marketing materials made it seem like this would be a simple out of the box solution but spending too much time on the this.We only have 30 employees at the moment but growing quickly. need to support growth on the org chart and present professionally to the exec team and board. Exporting quality is poor or not compatible with google slides. AND the google slide extension export is extremely pixelated and unreadable. This is all with just 30 people, as we increase this would likely get worse.more info:PNG with transparent is such poor quality the images of people and fonts are extremely pixelated. The SVG with transparent and pdf with background seems clear but not compatible with Google slides will not import svg or pdf.​​​​​​​No customer support is extremely frustrating. What are the solutions for us paying customers?thanks, 

Hello! This is a very recent bug. I have been using this functionality for years and this is only happening in the last few weeks. I can not drag a User icon unless it has text. So like this, I can only move it by selecting and using the arrow keys, but I can not select/drag:Whereas if I do this, then I can select and drag it. Then I have to delete the text. I use a lot of these icons, so it’s pretty annoying. Thanks!

[I added this to an existing thread initially, but I think that just makes it look like a reply ...]I have a similar problem and am hoping it’s not too late. I had a previous individual Lucid account for our organisation under a comms@[domain] email for several years with lots of work on it. Some months ago my org changed to a team account with multiple users, and I was added under my own work address (same domain).I’d not accessed Lucid for a couple of months and when I tried today, went in initially on my old account where I could temporarily see my old docs, but knowing I was now supposed to be on a new account I then logged into that but no sign of the old docs, and when I tried going back to the old account, it just switches me straight back to the new one.Is there any chance of retrieving all this work? - it’s a LOT.And is the admin you mention someone within our org - if so, I doubt they’d be able to help - can someone please explain the necessary steps if it is possible?Or mayb

As part of a POC we setup an OAuth2 APP with a third-party vendor and I would now like to remove it but everything is grayed out and I can't find a way to remove it.It is under Developer / Applications and has the status of Published Privately and the only option is to rename which is also grayed out, when clicking on the app all options to delete or edit are grayed out as well.My account is an Admin account for all other purposes.

Is it possible to describe in data an architecture composed of bits of related software running on servers and dependent on NFS mounts, directories, databases, etc?Ideally the whole suite of lucid objects are available by virtue of some type io identifiers and relationships can be expressed as containment or annotated connecting lines

Hi, I have a large number of diagrams that are in folder that I need to export from one LucidChart account and import into another separate account.   I see that I can do export/import one diagram at a time, but I have around 100 diagrams to move.   Is there a way that I can bulk export/import?Thanks,Chris