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Can't drag User Icons in Lucid unless they have text

  • January 12, 2026
  • 1 reply
  • 19 views

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Hello! This is a very recent bug. I have been using this functionality for years and this is only happening in the last few weeks. 

I can not drag a User icon unless it has text. So like this, I can only move it by selecting and using the arrow keys, but I can not select/drag:

Whereas if I do this, then I can select and drag it. Then I have to delete the text. 

I use a lot of these icons, so it’s pretty annoying. 

Thanks!

Best answer by Leo Barnes

Hello ​@Carolyn Valiquette 

Sorry to hear about the issue but thanks for bringing it to our attention. I have conducted a quick test on my side but cannot replicate the issue. In order to help resolve it, could you provide some more information?

  1. Is this is LucidSpark or LucidChart?
  2. Are you working on a Mac or a PC (Windows)? Which version of the Operating System (OS) are you running?
  3. Is this a standard Lucid icon? Or something imported from elsewhere?

Many thanks, Leo

Comments

Leo Barnes
Lucid Legend Level 5
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  • Lucid Legend Level 5
  • Answer
  • January 12, 2026

Hello ​@Carolyn Valiquette 

Sorry to hear about the issue but thanks for bringing it to our attention. I have conducted a quick test on my side but cannot replicate the issue. In order to help resolve it, could you provide some more information?

  1. Is this is LucidSpark or LucidChart?
  2. Are you working on a Mac or a PC (Windows)? Which version of the Operating System (OS) are you running?
  3. Is this a standard Lucid icon? Or something imported from elsewhere?

Many thanks, Leo