The firm has changed the email extension for my team. Since that change went into effect my team ates are unable to access any documents we have created in Lucid or has been shared with us in Lucid. We each have documents that we need to access for current work we have in flight.
Solved
Lost access to Lucid documents due to email extension change
Best answer by Humas1985
Hi
When your company changes email domains, Lucidchart treats new emails as separate users, so you may lose access to documents created under the old emails. To restore access, your Lucidchart admin needs to transfer ownership or update sharing permissions to your new email accounts. This will ensure your documents and licenses remain accessible. Please reach out to your admin to assist with this process
To learn more - Email Change | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24- Lucid Legend Level 10
- Answer
Hi
When your company changes email domains, Lucidchart treats new emails as separate users, so you may lose access to documents created under the old emails. To restore access, your Lucidchart admin needs to transfer ownership or update sharing permissions to your new email accounts. This will ensure your documents and licenses remain accessible. Please reach out to your admin to assist with this process
To learn more - Email Change | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+1Hi - I have a similar problem and am hoping it’s not too late. I had a previous individual Lucid account for our organisation under a comms@[domain] email for several years with lots of work on it. Some months ago my org changed to a team account with multiple users, and I was added under my own work address (same domain).
I’d not accessed Lucid for a couple of months and when I tried today, I went in initially on my old account and I could temporarily see my old docs, but knowing I was now on a new account I then logged into that but no sign of the old docs, and when I tried going back to the old account, it just switches me straight back to the new one.
Is there any chance of retrieving all this work? - it’s a LOT.
And is the admin you mention someone within our org - if so, I doubt they’d be able to help - can someone please explain the necessary steps if it is possible?
Or better, can I raise a direct support ticket for help with this? - I’ve not yet found any way to contact Support directly.
Thanks in hope 🤞
+15Hi
Please feel free to let us know if you have any questions!
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
