The firm has changed the email extension for my team. Since that change went into effect my team ates are unable to access any documents we have created in Lucid or has been shared with us in Lucid. We each have documents that we need to access for current work we have in flight.
Solved
Lost access to Lucid documents due to email extension change
Best answer by Humas1985
Hi
When your company changes email domains, Lucidchart treats new emails as separate users, so you may lose access to documents created under the old emails. To restore access, your Lucidchart admin needs to transfer ownership or update sharing permissions to your new email accounts. This will ensure your documents and licenses remain accessible. Please reach out to your admin to assist with this process
To learn more - Email Change | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24- Lucid Legend Level 10
- Answer
Hi
When your company changes email domains, Lucidchart treats new emails as separate users, so you may lose access to documents created under the old emails. To restore access, your Lucidchart admin needs to transfer ownership or update sharing permissions to your new email accounts. This will ensure your documents and licenses remain accessible. Please reach out to your admin to assist with this process
To learn more - Email Change | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
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