Solved

Shapes no longer move in Lucid

Forum|Forum|8 months ago
December 16, 2025
7 replies
100 views

Dragging and dropping of shapes only works about 20% of the time when using the mouse. Seems to be new to the latest update. Product is absolutely unusable at this point.

Best answer by Michelle S

Hi @amano,

Thanks for responding to this post!
First, I recommend trying the following steps.

Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot or screen-recording of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

M

matt.feltonAuthor

I narrowed this down. The new reposition text feature breaks your ability to move icons without text somewhere around 80% of the time. The moment you add text to an icon, you can then move the icon again.

This seems to be a bug due to the latest update.

M

Michelle S

Lucid & airfocus support team

Hi @matt.felton,

Thanks for posting in the Lucid Community! To help me take a closer look, can you please provide the following information:

A description of the steps you took leading up to this issue.
A screenshot or screen-recording of the issue.

I appreciate your help and patience!

A

amano

Having same issue, all my shapes are not movable anymore. Seems to be linked to the new text update for shapes. I tested if I add text to a shape it is then able to be moved.

M

Michelle SAnswer

Lucid & airfocus support team

Hi @amano,

Thanks for responding to this post!
First, I recommend trying the following steps.

Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot or screen-recording of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

A

amano

Hi Michelle,

Tried different network and incognito window still same behavior. Is there an email I can attach the screen recording to, I dont see a way to attach it here.

A

amano

It seems like after the text update that allows you to move the text around an object has changed where you can grab an icon if you scaled it down. I noticed that if I add text to an object then I can grab anywhere on the shape again and it will let me move it. But if I dont have any text associated with it then I need to scale the shape to be larger and I can move it again. Something changed that when you scale an object to be smaller the points where you can click and grab with the mouse become extremely small and do not allow you to click to move it.

M

Michelle S

Lucid & airfocus support team

Hi @amano,

Thanks for providing these details! A screen-recording of the behavior you are seeing would be very helpful! I’m converting this to a private support ticket, so you can attach your screen-recording to that email thread. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Create an account in the community

Log in to the community