+1Hi All
Could anyone tell me where duplicated documents are stored?
I have tried to duplicate an old document in Lucidchart, so I can amend it without changing the original and the pop up at the bottom of the screen says that it has been copied, but I cannot find the duplicated document 🤯
Many thanks in advance!
Helen
Best answer by Zuzia S
I was not able to reproduce the issue you are experiencing. Could you please try making a copy of your document(s) in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
Thank you for your continued collaboration!
Hi
Thanks for contacting Lucid Support!
When you duplicate a document in Lucid, the new copy is usually saved to your My Documents folder. It will have the same name as the original but start with "Copy of", like "Copy of Project Plan". Try sorting your documents by Last Modified to bring the newest ones to the top, which can help you locate it more easily.
You can also use the search bar at the top of your Documents page to look for part of the original document’s name or the phrase "Copy of".
Let me know if you still do not see it and I will be happy to take a closer look!
+1Hi Ikalu
Thank you for your response. I have tried all of your suggestions and it seems they have got lost in the vastness of the cloud! Anyway, not to worry I have managed to redo them as new files.
I appreciated your help!
Thanks
Helen
Hi
Thank you for the update.
I am glad to hear you were able to recreate the files successfully.
If you ever run into this issue again or need help locating a document, feel free to reach out. I would be happy to take a closer look.
+3I am experiencing the same issue. I create a duplicate, I get the pop up notification that it is successful, but the files are nowhere to be found. They are not in my documents, recent files, trash, anywhere. I have tried with multiple files, same behaviour each time.
+8Hi
Could you share a Technical Support PIN for your account? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
I appreciate your help and patience!
+8
I was not able to reproduce the issue you are experiencing. Could you please try making a copy of your document(s) in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
Thank you for your continued collaboration!
+3Hi Zuzia
I opened in incognito, and tried connected and disconnected from VPN. I was able to create a copy, and having tested in a regular window again it seems to be working. I will keep an eye on this to see if it happens again, but for now please mark this as resolved.
Thanks for the help, have a great weekend!
+8
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