Hi @Bryan Carney, welcome to Lucid and thanks for posting in the Lucid Community! I’m really sorry to hear that you’ve had a difficult time getting support, but you’ve landed in a great spot- this community is dedicated to supporting your work in Lucid's products. I’m happy to dig in here and help!
First, I recommend trying the following steps:
- Try in a private or incognito window to help us narrow down the potential cause. For help with opening an incognito window, please see this community post.
- Try connecting to a different network or disconnecting from your VPN (if applicable).
- After adding a document using the add-on, if you resize it to be larger than intended or if your document contains a lot of details, it may appear blurry. If this is the case, I recommend exporting your document from Lucid as a JPEG or PNG and inserting it to Google as an image following these steps.
- For JPEGs or PNGs, you can adjust the quality of the image file. I recommend trying the various options here. To do so, upon export, select one of the following options from the “Quality” dropdown:
- Current zoom level
- Screen quality
- Print quality
For more information about the add-on, I recommend reading through the Google Slide add-ons article. Note that you have the option to paste a Lucid document URL in Google Slides to create a smart chip displaying the Lucid product icon and title of your Lucid document. If you click the smart chip, it will use the hyperlink and open your Lucid document in a new tab.
If the issue persists, would you mind sending the following information so I can better understand the issue?
- A screenshot of the issue
- A screenshot of the associated Javascript Console output when the export fails. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
This will help me take a closer look at what could be going wrong. Thank you for your help and patience!
