Team Manager cannot edit team member in Lucid

Hi ​@Uwe Mensler,

Thank you for posting in the Lucid Community! As a first step, can this user try logging out, clearing cache and cookies, and then logging back in to Lucid? Please let me know if this issue persists after trying these steps.

Hello ​@aishakhan ,

Unfortunately this didn’t help. Any other possibility? Are there any company settings which can overrule the team settings?

Thanks!

Hi ​@Uwe Mensler,

Thanks for the reply! I don’t believe this issue is related to a company setting. To take a closer look at what’s going on, could you share a Technical Support PIN for the account who is experiencing this issue? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Hello,

This is the support pin: iaEGryxqlyyshtnznbucOSXWhXh2yJj2cK118020829

But I cannot share the information about the effected user. This would be needed to be provided via a closed channel, not via the forum.

Thanks for your help. 

Regards,

Uwe

Any news regarding my issue, ​@aishakhan ?

Thanks!

Hi ​@Uwe Mensler,

So sorry for the delay! I was having some difficulties with that support PIN. Happy to hear you figured it out, and good to note that particular setting was causing these issues. Please let me know if you have any additional questions.