Product questions

First time importing Visio Org chart and shapes moved over to Lucid but none of the text within the chart shapes. Any suggestions on how to resolve? 

Hello I need assistance with the Azure integration to Lucid. The area path that I created in Azure is not appearing in the dropdown in Lucid. This is a screenshot of the Area path in Azure and a screenshot of it missing in Lucid. Please advise.

Hello I have tried to associate my account with a new google account for login but I can't figure out how to do it. I would like to do it before I subscribe so I can pay through my company. Please advise. 

Dimensions settings have no effect! How do you export an SVG of defined dimesnsions? Mayeb there is a bug….

When i double click on a shape. The text cursor appears. Then when i go to add text. it doesn’t add and it deletes the existing text

Is there a way to prepopulate a post it or Lucid card with custom fields? i.e. - task, duration, resources have these on a card for people to fill out?

I want to use a detailed text outline to auto generate a flowchart in Lucid chart. How? Someone mentioned an auto generate button in the toolbar but I dont see that anywhere  

I was facilitating a large workshop using a Lucidspark board that was prepopulated  and midway I got a message “ Our servers experienced an error. We apologize for the inconvenience.” I tried reloading in a new tab, new incognito window but see the same error ! I am the owner of the document so its not a sharing issueHelp ! 

Hi There,Lucidchart shapes pane isn’t loading the shapes icons. I tried multiple things likeHaving only 1 Shape module ex: UML Sequence ONLY Made sure there is only 1 lucidchart browser (working page) Deleted browser cache None seems to be loading the icons in the shapes pane. Apologies if there is already a thread on this. If there is already one please share the thread details or provide how this can be resolved. 

I’d like to give some detail in Lucid presentation. Can voice be added?Thanks!

So I've created a diagram but it only occupies a fraction of a page. When I go to export to SVG the SVG file is of the entire page and my diagram is tiny bit of that. Can I export my diagram only which I've designated as a group or selected?

Hello all! I am currently using the swim lane template and have a conditional formatting rule setup for coloring objects when they fall within one of the swim lanes.  The issue is when I duplicate the page, the rule no longer works on the duplicated page.  Has anyone encountered this and/or are there any suggestions for why this is happening and how to fix it? 

Hi Team Could you please help in retrieving my existing lucid chart diagrams?  I have several pages but I can see only one with a single diagram could you please help or advice, its really important & urgent.ThanksImran 

Dear community members, A question: we want to shape our IT Infrastructure within our company with the help of Lucid, which should include all Software Applications for each user (Local and Cloud), including the mutual interfaces and, finally, the way in which and where specific data is stored.Who can help us with this, any experience Lucid users hopefully.Many thanks in advance!Vincent

I have created a template in LucidChart, and would love to share it with my peers. Are they able to search in the Templates section of the chart itself or would I have to use the native share with the team member intended to use the created template?

Current smart containers only allow 1 grouping the grouping becomes the container (box) and shapes are rendered into it. Can we have another level like box in a box meaning 2 level of grouping before shapes are rendered.

Hello all!I would like to inquire about the copyright issues related to diagrams and drawings created using Lucidchart. I would like to use these diagrams commercially, including in my book and course. How can I do this? Is some kind of attribution enough or I need to pay somehow? Best regardsPeter

I can’t paste a clipboard string of text into the textbox that’s created on top of a line when I double click the line and a text field opens.  

Cuando intento de abrir un documento de Lucidchart me salta una página de error con el mensaje “Se produjo un error al cargar tu documento. Te pedimos disculpas por cualquier inconveniente. Intentalo de nuevo más tarde y comunícate con soporte técnico si el problema continúa.Estoy actualmente en un wifi público, pero ya había usado Lucid con este mismo wifi y nunca tuve problema hasta hoy.

When using tab after typing a post it to create a new post it, the default font size for the new post it switches from ‘auto’ to ‘38pt’. This is very annoying when typing out many post its at once as I have to switch the font size for each new post it to auto, defeating the purpose of the tab feature all together. 

Dear Community, Can you please advice anyway to config the lucid application to make the pictures quality appears better than using lucid from web browser? I am sure that I waited long enough for pictures loading. Thank you in advance. 

Is it possible to rotate an entire room? I am creating a floor plan and the two main parts of the building are not square to each other so I need to rotate an entire room at an odd angle to the other room for it to be accurate. I know how to rotate objects but it doesn't seem to work for a room. Is there anything I can do to make this work?  

I am looking for a way to distribute shapes around in a circle?  I have about 100 shapes (each represent an object that could have a relationship to other objects/shapes, and I want to show connectors for that.I can not find a way besides one at a time dragging around to make this work, and with 100+ shapes trying to get in a nice clean circle is near impossible.It is like shapes will have connections to 10-20 other shapes, hence the circle patten seems to fit. I found an image on the web that shows sort of what I am looking to do, but the “edge” or circle I would just use rectangles, and create connections between them.https://www.codeproject.com/KB/silverlight/342715/screenshot.png Ideas?  Thanks!

Hi,The way we have our accounts set up is that we login to a parent account and then switch roles to the other accounts. Thus, we use AssumeRole to access other accounts such as Stage or Prod environments.How can I set up Lucidscale to access these accounts and scan them for data?I’ve managed to use Cross-Account Role but that only works for accessing the parent account. How do I allow Lucidscale to switch roles and access the other accounts data?Thanks,Mike Brizic

I have a diagram where I added an image (can’t recall if I uploaded it or pasted it in).  It shows up fine within Lucid but when I export the diagram to PNG or JPEG there is just a blank square where the image is in Lucid.