Lucidchart Google Slide not updating

I am afraid I have tried all these things.  I am trying to insert a Lucid chart process flow into a google slide document and I keep getting an error as follows:  I select refresh but it makes no difference. Can someone assist?

Hi @NaomiVANZ, thanks for following up! I apologize for the continued trouble after trying the above steps. Can you please send a temporary Support PIN for this document? This will allow me to do some additional testing on my end. For more information on generating a Support PIN, check out this Help Center article.

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Hi @NaomiVANZ, thanks for sending that PIN! Do you get this error on all of your documents? Or are you able to insert other documents successfully? If you are able to insert other documents successfully, I would recommend copying/pasting your content into a new, blank document, just in case there is something in the original document that is causing the error. I will continue to do some testing on my end as well, I appreciate your help and patience!

NaomiVANZ :

I am afraid I have tried all these things.  I am trying to insert a Lucid chart process flow into a google slide document and I keep getting an error as follows:  I select refresh but it makes no difference. Can someone assist?

 

Hi Amelia, I am getting the exact image and is very frustrating. Please help. Thanks

Hi @vinodhanands, thank you for continuing this thread and sorry to hear you’re experiencing a similar issue. 

As a first step, could you please try inserting your document into Google Slides in a private or Incognito window? For help with opening an incognito window, please see this community post. 

Please let us know if you see any changes after trying the above step!

Thank you in advance for your help and patience. Feel free to let us know if you have any questions! 

Hello Leianne, 

Thanks for the reply. Incognito mode is not supported in my office laptop/devices.  Here is the Goog slides screenshot when I am logged in normally

I already tried incognito and it made no difference

Well, this is what I tried and it is working.

In the Google slide, select any content area, if the slide is completely blank, insert a text box. Select it and then insert the lucid chart using the Lucid chart icon from the navigation pane on the right side. It works just fine. 

Hi @NaomiVANZ, thank you for giving that step a try and sharing a screenshot and @vinodhanands for sharing what has worked for you. 

Could you both confirm if is this only happening in Google Slides or are you having this issue in Google Docs and Google Sheets as well? 

Is the issue happening to specific documents or is it happening to any document you try to insert?

This information will help us better understand the issue you’re experiencing. Thank you!

Was there a resolution to this? Mine is not working, same issue.