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Hi I have created a new process map in Lucidchart and I want to add it to my google slide deck that has other charts I’ve created. I have added a new slide to my slide deck. I have selected the new slide. I have opened the add on, browsed my process maps, selected the thumbnail for the new one and clicked “select” However my google slide deck is not updating. Why is this?
Best answer by Amelia W
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+6
Hi
If your diagram isn’t updating, would you mind verifying that the correct diagram is inserted? In some cases, if users have multiple similar diagrams, they may have inserted a different one.
If the issue persists, could you try opening the Google Slide in an incognito window to rule out browser interference? Would you also mind connecting to a different network to rule out any connection issues?
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I am afraid I have tried all these things. I am trying to insert a Lucid chart process flow into a google slide document and I keep getting an error as follows: I select refresh but it makes no difference. Can someone assist?
+6
Hi
+2
NMW2UjSzqLWT
+6
Hi
I am afraid I have tried all these things. I am trying to insert a Lucid chart process flow into a google slide document and I keep getting an error as follows: I select refresh but it makes no difference. Can someone assist?
Hi Amelia, I am getting the exact image and is very frustrating. Please help. Thanks
+14
Hi
As a first step, could you please try inserting your document into Google Slides in a private or Incognito window? For help with opening an incognito window, please see this community post.
Please let us know if you see any changes after trying the above step!
Thank you in advance for your help and patience. Feel free to let us know if you have any questions!
Hello Leianne,
Thanks for the reply. Incognito mode is not supported in my office laptop/devices. Here is the Goog slides screenshot when I am logged in normally
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I already tried incognito and it made no difference
Well, this is what I tried and it is working.
In the Google slide, select any content area, if the slide is completely blank, insert a text box. Select it and then insert the lucid chart using the Lucid chart icon from the navigation pane on the right side. It works just fine.
+14
Hi
Could you both confirm if is this only happening in Google Slides or are you having this issue in Google Docs and Google Sheets as well?
Is the issue happening to specific documents or is it happening to any document you try to insert?
This information will help us better understand the issue you’re experiencing. Thank you!
Was there a resolution to this? Mine is not working, same issue.
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