Hello, I am trying to download my business process created in Lucidchart various shapes, boxes, etc. However, as soon as I download the file, it shows only basic shapes with straight lines without anthing else that was created within the platform. It happens with shapes that are part of “BPM 2.0”.
Do you know what could be the issue, please? I have a paid version, so I have access to the full functionality of Lucidchart.
Thanks,
Jakub
Hi
I also recommend checking out this Troubleshooting: Export or print a document article for some troubleshooting steps to try.
If the issue persists, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Thanks for your help and patience! Please let us know if you have any questions.
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