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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,791 Topics
  • 14,419 Replies
5791 Topics
Nazareth K
Nazareth K
posted in Product Questions
Office applications embedding in LucidSpark/LucidChart?

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

140
Leianne C
Rebeca Giovanna V
Rebeca Giovanna V
posted in Product Questions
El programa no me permite acceder para trabajar

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

20
Leianne C
David101
David101
posted in Product Questions
Where are the menu and formatting bars?

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

370
Leianne C
Steve M108
Steve M108
posted in Product Questions
Can I integrate a project plan created in Smartsheet to a Lucid product?

I understand the connection from Lucidchart to Smartsheet but not sure if it goes the other way. Our PM created a project plan in Smartsheet and I'm trying to crate it into something more consumable in Lucid

120
Addie
Lucid Legend Level 8
Margaret E
Margaret E
asked in Product Questions
Convert Text outline to a flowchart

I want to use a detailed text outline to auto generate a flowchart in Lucid chart. How? Someone mentioned an auto generate button in the toolbar but I dont see that anywhere  

5113
Addie
Lucid Legend Level 8
George S101
George S101
posted in Product Questions
Importing Tasks Durations Predecessors and Successors

Is there a way to upload an excel file with tasks durations predecessors and successors to automatically create a flow chart?

100
Whittney C
John H101
John H101
asked in Product Questions
Defualt Shape Size

Hi I have managed to set the default font size and line colour using 'Set Default Style' - how do I set the default Shape size ? Thanks   John

265
Phillip W
Neeru A
Neeru A
posted in Product Questions
departments employee data to identify redundancies across teams skill gaps

How can we use Lucidchart to show all the departments employee data to identify redundancies across teams skill gaps and other important insights to optimize your organization’s structure?

00
Addie
Lucid Legend Level 8
bridget.macdonald
bridget.macdonald
posted in Product Questions
Org Chart Layout Functionality

I have shared my org chart with people within the business who don't have a licence.  They are able to view the org chart but are unable to access the layout view (ie drill down in different levels within their org).  Do users need to have a licence to have this functionality or is there a setting I am need to use to grant them this access?

120
Whittney C
Nabil S
Nabil S
posted in Product Questions
Can I change the shape of just one edge of the rectangle?

I am trying to change the same of just one edge of a rectangle so that it's curved shape on top right and rectangle edges on the other 3 ends. Appreciate any help.

120
Phillip W
Jesse H
Jesse H
posted in Product Questions
Bug - Custom Icons in Conditional Formatting do not automatically distribute.

Custom Icons do not appear to be distributing across containers automatically when using Conditional Formatting on smart containers.   Or rather the distribution appears to be working correctly but the 2nd through nth condition based icon for a given target location does not show up on the container.  The mouseover shows that the 2nd through nth icon are positioned correctly but aren't visible only the first icon that matches a condition for a given target location on a container actually appears.

20
Leianne C
adelmans
adelmans
posted in Product Questions
Remove underline from hyperlink

How can I remove the underline from hyperlinked text?

240
Whittney C
john.a.lopez
john.a.lopez
posted in Product Questions
LucidChart Bug (data source)

Please find below an email from a power user at our site. Please advise on how to address this: John We ran across a bug with the “Replace Dataset” function in the data linking module. We included the prefix “Current State” to our current state data tables. We are now working on defining/creating future state models with the customer and we duplicated our current state workbook as a starting point. When we duplicated the workbook for future state we need to rename our datasets to exclude the “current state” prefix to avoid confusion. We did the following steps: Executed in the “Download as CSV” function for a dataset in Lucidchart Opened the CSV in excel and changed the name of the file and the name of the sheet. Saved the file as an xlsx file type Opened Lucid select table to be updated from data linking module select “Replace Dataset” Luicdchart function select new file. After these steps were executed Lucidchart was unable to map a large percentage of the data to the correct obje

220
Cydney E
Kirk K
Kirk K
posted in Product Questions
Collaborator colors by role

Is it possible to set a board so that guests can post and their colors are set by role? By this I mean that I have 6 people but 3 of them are from IT and 3 are from HR. I want notes created by members of those two roles to have green for IT and red for HR. If I assign collaborator colors can I modify those colors to match this desired outcome?

150
Whittney C
Komal K
Komal K
posted in Product Questions
Interactive Flowcharts in LucidChart

I have a requirement where I want to make the flowcharts which are interactive. like I can show in UI the elements in flowcharts have button and on click of the button can change the css of the element.  Also look and feel of the flowchart to be configurable. 

90
Coumba D
jmaurer101
jmaurer101
posted in Product Questions
Line control with End points

  I am losing my mind trying to mange the lines in my drawing. They start out straight from the end point then when correcting the spaces to look neat they begin to jump and lose the original placement. Once they get into the curly stage all is lost and have to create a new line. then after creating the new line another line will go curly. It's been 2 hours now and this will not go straight. Tried holding shift control and different options but I am losing this battle. Is there a way get the lines under control that I am not seeing online?  In the attached picture I was finally able to get Blue back to straight but NIC2 started to curl and just left it. But after finally getting the red lines how I would like them when completing the last line they all jumped to this configuration.      

280
Whittney C
Colossal M
Colossal M
posted in Product Questions
adding nodes to lines

Hello I am working in an Org Chart and am looking to change the layout a bit. Currently I have a large amount of people all in the same level and it is making the chart really wide I am hoping to adjust the lines so I can stack the names but when I hover over the lines there are no nodes that I can adjust. Anyone have a solve for this? Thanks! 

120
Whittney C
Erin.Welsh
Erin.Welsh
posted in Product Questions
Lucidchart Freezing Columns

Is there a way to freeze a column in Lucidchart? I use it often for process mapping and the column to the right tends to be cut out of view when there's a complex process map with various positions. 

910
Addie
Lucid Legend Level 8
James.Page
James.Page
posted in Product Questions
Account Owner has left business how do we transfer ownership?

Our Account Owner has recently left our business how do we transfer account ownership without the account owner being present?N.B I am already an Admin of our instance

150
Richard U
John J102
John J102
posted in Product Questions
Lucid Chart & Confluence Revision History

Hi Does the integration with Lucid Chart & Confluence support full revision history between the 2 products? eg. When viewing a historic page in confluence which contains a Lucid Chart will the Lucid Diagram display relevant version at the point in time?  My experience so far is that only the latest version of the Lucid Chart is displayed when viewing historic Confluence pages.  Could someone confirm if that's the expected behaviour?   Thanks John

40
Mj Z
Greg D101
Greg D101
posted in Product Questions
Getting the URL for a specific element in a LucidChart document

I have a LucidChart with multiple flowcharts. Is it possible to get the URL for a specific text box (the title of one of flowcharts) so I can click on that link from somewhere else and jump right to the specific flowchart?

410
Phillip W
Padmaja C
Padmaja C
posted in Product Questions
XML schema file to relation model

ERD import from XML schema file

280
Phillip W
Tom K101
Tom K101
posted in Product Questions
Using Org Chart cards in other diagrams

Hi I'd like to use the cards from org charts in other diagrams. For example when creating meetings in LucidSpark I'd like to paste in the attendees from our org chart. Org charts don't seem to act as real diagrams and shapes. Is it possible to copy and paste these as LucidChart objects so that they just become shapes that can be dragged around diagrams? The SVG export might be one way - but it doesn't then seem possible to reimport the SVG easily.

70
Phillip W
Robert D
Robert D
posted in Product Questions
Subscription level you need to access the P&ID application / software.

I am a paid individual basic cloud-based subscriber and it keeps trying to sell me an upgrade every time I try to access the "P&ID Software" package. By clicking the link I seem to have access to the symbols. Is there anything other than symbols or a simple way to access them in the "Software" package.  Never seem to get to what I recognize as any actual "Software."

90
Whittney C
mjkang
mjkang
posted in Product Questions
Question about Licenses.

Hello Question License. I'll hope "Individual License"(LucidChart) in company with personal payment not company support.Is it ok? Do I have to purchase an "Enterprise License" for commercial use? Is the "Individual/Team/Enterprise" grade just functional different?Or constraint audit? Thank you.

220
Leianne C
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