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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,698 Topics
  • 13,984 Replies
5698 Topics
Lenka H
Lenka H
posted in Product Questions
Alias database table in ERD

Hi When building large ERDs for databases with multiple modules you inevitably end up having the same entity across multiple tabs(modules) of the ERD. This creates a headache when changes happen during projects. Ideally you would define the attributes for an entity once only and then just use "alias" instances across the ERD. If a change to the list of attributes or a data type was necessary you would need to change that just once and all the alias tables would reflect that change automatically.  I was searching for such feature but didn't find anything. I am guessing that it is touch luck but I thought I would ask the experts just in case. Cheers

230
Micah
1 year ago
Erin.Welsh
Erin.Welsh
posted in Product Questions
Lucidchart Compatibility for Teams

Does anyone have any recommendations for how to best use Lucidchart with Microsoft Teams? The two applications don't seem to be the most compatible for me so sometimes the format gets distorted. 

60
Whittney C
1 year ago
Jonathan v
Jonathan v
posted in Product Questions
Lijnlengte uitschakelen

Ik ben bezig met het maken van een plattegrond. Nu staat er bij elke muur hoelang deze muur is. Dit wil ik echter uitschakelen omdat dit het erg onoverzichtelijk maakt. Weet iemand hoe ik dit kan uitschakelen?

80
Phillip W
1 year ago
harry.stavrou
harry.stavrou
posted in Product Questions
Lucidspark Presentation mode in browser

Is there any way to run presentation mode in a browser window vs full screen on the monitor?I'm looking for a way to easily get from one board to another and they differ in size.

1060
Micah
1 year ago
Hector S
Hector S
posted in Product Questions
Canvas Navigation

How can I lock the auto navigation on the canvas. It is really annoying for the view to move around every time I try to use the menus. Impossible to work this way. Please help this didn't use to be this way. 

60
Phillip W
1 year ago
Whittney C
Whittney CLucidite
published in Product Questions
How to Add Accent Marks in Lucid

Having trouble with accent marks in Lucid? -- we've got you covered. Here's how to make sure Lucid is speaking your language. 🗣️ There are a few ways to add accent marks while using our products. The offerings will differ based on the operating system (OS) you are using. Mac 🧑🏽‍💻 Enter characters with accent marks by pressing and holding a letter key on the keyboard. For example when you press down on the letter “a” an accent menu will appear in the bottom left corner of the screen. Select the desired character or press the corresponding number key. Note: This will only work if the letter you are holding down has potential accent marks to be added. Alternatively you can also set up your Mac to write in another language. Check out this helpful article from Apple Support on how to change those settings.  PC 💻 You can add additional language keyboards to be accessible on your device. Check out the “Add a keyboard” section of this article from Microsoft Support for instructions o

1560
Whittney C
1 year ago
sashi.vakiti
sashi.vakiti
asked in Product Questions
tooltip when hovering on an shape

Hi I am trying to display some information when someone hovers their mouse over the shape. I see there is add notes but that isn't a good customer experience for them to click and view the message as I have lot of shapes which need to have tooltip

8347
Leianne C
1 year ago
Bill B101
Bill B101
posted in Product Questions
Link Model Data to an existing Lucid Chart

I have a Lucid Chart Diagram that was previously associated with model data from AWS. That model data has been removed and re-added. I need to link the existing chart to the new model data. When I select the icon at the top to link it there does not seem to be a way to browse for it and attach it. What am I missing?

50
Karsten B
1 year ago
msavini
msavini
posted in Product Questions
Dotted Blue Lines

I just clicked on my map and tried to add a line out of a shape and instead of a solid line I get this type of blue dotted line and on other charts it is ok

50
Whittney C
1 year ago
Manabu K
Manabu K
posted in Product Questions
Lucid JP font

Now I'm using free version of LucidSpark. When I create a text node or sticky note with Japanese on iOS device it is created with Lucid JP font and it looks good. But when I create it on Mac Chrome there's no way to change the font to Lucid JP no select option for it. But the Lucid JP font option is shown on Mac Chrome when it is created on originally iOS app. Are there any way that I can select Lucid JP option when I create the nodes on Mac Chrome at first ? 

320
Phillip W
1 year ago
Melanie H
Melanie H
posted in Product Questions
Slab Integration and Link Sharing Permissions issues Company Wide

I was curious why the slab integration is spotty. it is hard for people to view the charts either via embed or direct link posting and when  we do just show only the written link even though permissions are set to company wide anyone with link to comment it tells them they dont have the permission to access this document. Help!

10
Micah
1 year ago
Simon-Pierre
Simon-Pierre
posted in Product Questions
I have 4 documents that combined for <5MB after moving some to trash it still says "101% of 25 MB used."

I'm aware how the space got filled up: I created a document with a bunch of images. I tried deleting those images from the document. I tried replacing those images with smaller size versions that only ate up the space I had left. I tried creating a new document and copy only the structure (no image) so that I could trash the offender. Now I have neither space nor document.

130
Micah
1 year ago
Alana M
Alana M
asked in Product Questions
Remove dashed lines from Lucidchart canvas

How do I remove the lines below from the diagramming page?  

1074
Whittney C
1 year ago
Sam S
Sam S
posted in Product Questions
Conditional Formatting for multiple layers

Hello Lucid community! I would like to somehow create a scenario where if two of my layers are hidden at the same time this would cause all other layers to be hidden. For example in the image below the box's labelled UPS7 and UPS8 act as the power supply for the boxes labelled STS1 STS2 and STS3. I want to create the scenario where all green lines will be hidden (i.e. all power is cut) when both UPS 7 and UPS 8 are turned off at the same time.  If one of UPS7 or UPS8 are turned off the power (the green lines) will remain.  Let me know if you know of a solution!

480
Flavia D
1 year ago
Aamir A
Aamir A
posted in Product Questions
Lucid Usage Data

As an Account owner for Lucid whenever I retrieve the Usage data of Lucid I dont get the data for Documents Created by the user . The only columns we get are Document accessible Individually Document Edited Document views. Is that possible to retrieve ?

980
Phillip W
1 year ago
Vanessa C101
Vanessa C101Lucidite
posted in Product Questions
Grid Mode Not the Default

It would be great if the grid mode was not the default.  More often I want the grid off than I want the grid on.

70
Phillip W
1 year ago
lucas.citta
lucas.citta
posted in Product Questions
how to draw a quarter circle

Anybody giving a hint on how to draw a quarter of circle? Thanks!

150
Phillip W
1 year ago
Shannon B
Shannon B
asked in Product Questions
Automatically resize document header

In Lucidchart I'm looking for a way to add a document title and date as a type of header that will automatically resize as the page size changes. I don't want the header itself to get larger or smaller but rather the placement on the page to stay the same. I'm also looking for a footer in this styel too. Visio has this feature called a "background" and so far this is the main feature I'm missing from Lucidchart. Below is the template I'm creating. I currently have it set up as shapes with Document Title and Modified Date fields. I want the top colored part to keep the same proportions but cover the expanse of the page as it resizes. Also the logo at the bottom I want to do the something similar stay the same size but stay in the bottom left corner of the document.     

3493
Whittney C
1 year ago
Aamir A
Aamir A
posted in Product Questions
Team Folder

By Default all users on Enterprise Account are allowed to create Team Folders Should that be the case or only Admins should be allowed to create one?

30
Eric R
1 year ago
Celena B
Celena B
posted in Product Questions
Account management between Lucid Chart and Lucid Spark

Can Lucid Chart users log in to the free version of Lucid Spark and vice versa with the same credentials?

40
Whittney C
1 year ago
Sarah.Bollfrass
Sarah.Bollfrass
posted in Product Questions
Integration with Confluence

Is any Lucidspark board that gets posted to our Confluence page automatically visible to anyone with access to that Confluence page? Trying to establish whether this will allow us to improve visibility to our boards for all Confluence users regardless of their Lucidspark license status.

60
Flavia D
1 year ago
John B102
John B102
posted in Product Questions
Why am I unable to copy/paste text in a chart?

I have a brand new chart setup and working with.  I need to be able to copy text from one container into others.  No matter what I do however (ctrl-c/ctrl-v shift-ins/ctrl-ins etc) it acts like I'm doing nothing at all.  The clipboard doesn't get a copy of the text and (obviously) the destination container doesn't get the text.

540
Sylvia X
1 year ago
DJ W
DJ W
asked in Product Questions
Layering within a grouped object in Lucid

I am attempting to place a text field from a grouped object in a separate layer so it can visible and then not visible. In this example the grouped object is a server image with the server name above it in a text box and another text box below containing the server's IP address. We need to hide the IP but not the server image and name. This is a grouped object which has been saved in our saved shapes as the servers can be used in multiple documents. In my attempt it appears that the whole grouped object must be added to the layer. Thanks in advance for your assistance. DJ

155
Micah
1 year ago
Shanna H
Shanna HLucid support team
published in Product Questions
Lucidchart Cloud Insight transition to LucidscaleProduct update

Lucidchart Cloud Insights has been deprecated. We’ve moved to Lucidscale as our cloud visualization application. For information on the transition refer to this Cloud Insights to Lucidscale Transition FAQ article.  If you’re ready to get started check out our Lucidscale Help Center. For specific information for your cloud service provider check out one of the following articles: Import and Manage AWS Infrastructure Data Import and Manage GCP Infrastructure Data Import and Manage Azure Infrastructure Data

422
Micah
1 year ago
Benjamin W
Benjamin W
posted in Product Questions
How to round only two corners of a rectangular shape?

Hi there I wanted to create a rectangular shape of two rounded corners on top how should I do that? The current functionality rounds all 4 corners at once.

220
Sylvia X
1 year ago
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