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August 5, 2024
Solved

Adding a HEIC format picture to a document

  • August 5, 2024
  • 1 reply
  • 45 views

I am trying to upload a picture which is in a HEIC format on a Lucidchart document.

It does not work… Apart from converting the picture to another format (PNG, JPG, etc.), do you see any other solution?

Thanks a lot,

Best answer by Emma D

Hi @stanc ! Unfortunately we don’t currently support uploading images in HEIC format, so converting the image to PNG/JPEG would be the best way forward. Sorry for any inconvenience this causes. 

Comments

Emma D
Emma DAnswer
Lucid support team
August 6, 2024

Hi @stanc ! Unfortunately we don’t currently support uploading images in HEIC format, so converting the image to PNG/JPEG would be the best way forward. Sorry for any inconvenience this causes.