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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,676 Topics
  • 13,881 Replies
5676 Topics
Thomas P103
Thomas P103
posted in Product Questions
Headcount

Does anyone know if when building an org chart you able to see or report the exact headcount number in the chart?   Thanks Tom

30
Andrew D
5 years ago
Elissa
Elissa
posted in Product Questions
How to Import .dxf or .dwg files

I have files in both .dxf and .dwg format.  How do I import these files into LucidChart? Or is this not possible?

5860
Megan W101
5 years ago
Charlotte F
Charlotte F
posted in Product Questions
Markup missing from sequence diagram

A while back I made two sequence diagrams each with markup. Today when I tried to view the markup for those diagrams all I saw was Lucidchart's default Bob -> Alice markup. My custom markup was gone. I did not modify the diagrams after they were originally built using my markup. Is there any way to get my markup back?

40
Charlotte F
5 years ago
Dawn S
Dawn S
posted in Product Questions
Visio PDF export not including bookmarks

When i download a visio file that I've been working it doesnt show the bookmark icon when viewing it in a browser. The current role I am at I need to include the bookmarks for all files once I'm finished with them. 

70
Tate S
5 years ago
Shannon M
Shannon M
posted in Product Questions
Complexity on Full Access Accounts

Is there any way to count the number of shapes in a diagram? Similar to the 'complexity' for free accounts but more detail on how many of each shapes is used in a diagram?

00
Shannon M
5 years ago
Claude D
Claude D
posted in Product Questions
Import Lucidchart into Google doc from Team Drive

I can store my Lucid Chart document in our Google Team Drive but can't seem to work out how to import it into a Google Doc. When I import into the Google Doc I only see charts that I have stored under my user account. Is this at all possible?    

10
Claude D
5 years ago
Troy B101
Troy B101
posted in Product Questions
Google Apps Script Support?

Does LucidChart support Google Apps Scripts to allow custom menus panels etc? Here's a link for details... https://developers.google.com/apps-script/ Thanks Troy

40
Troy B101
5 years ago
Clay D
Clay D
posted in Product Questions
Creating a new entity relationship (or end point)

Hi there I would like to create a custom 'end point' to lines as they connect to boxes (or what lucid chart seems to be calling 'entity relationships'). As far as I can tell it is possible to create a custom end-point (what I need is a small 'T') but the only way to create one is by importing it from Microsoft Visio or another similar kind of software. But I don't have similar software; indeed the whole point of my getting the pro account of Lucid Chart was to avoid getting Microsoft Visio or something expensive like that. So I'm curious if someone could help me out with this. Is there another way to create a custom end-point? Thanks Clay

180
Tate S
5 years ago
Andreas K101
Andreas K101
posted in Product Questions
Mind Map - Attach an Email or document

Hello there I just created a comprehensive Mind Map with Lucidchart. At certain stages within this Mind Map I would like to attach for example an email or document. How can this be done? Thanks Cheers Andreas

20
Megan W101
5 years ago
Bayu A
Bayu A
asked in Product Questions
Keyboard shortcuts for duplicating an object in Lucid

Among my biggest irritation with LucidChart (on Mac) is that it uses Shift+Cmd+D for duplicating an object instead of Cmd+D like virtually every other app. Therefore if I'm using LucidChart and Figma side by side I have to continually switch my mindset and that's cognitively exhausting. Can you guys at least make the keyboard shortcut customizable by users? Thanks.

171
Andrew D
5 years ago
John W105
John W105
posted in Product Questions
Multiple reports

I need to add three divisions under a single manager.  How do I do that?

00
Paula C101
5 years ago
Frank R
Frank R
posted in Product Questions
Wie kann ich ein Organigramm (neue Version) in ein anderes Lucidchart Dokument übertragen?

Ich habe Copy & Paste probiert damit werden nur die Formen aber nicht die Daten übertragen. Gibt es andere Möglichkeiten?

00
Tate S
5 years ago
James A101
James A101
posted in Product Questions
Saving

As others have previously posted the toolbar indicates the document is saving but nothing is happening. I can open another Lucidchart document in another tab make changes and it saves properly but the document I have been working on for many hours now appears to be hung up. Please help.

40
Andrew D
5 years ago
Jean-Marc S
Jean-Marc S
posted in Product Questions
How to import a UML Class Diagram from a text file

 Hi How can I import a UML Class Diagram from a text file ? I have some class diagram information in a database that I can extract and format as I want in a text file. What's the file format and procedure to import a UML class diagram in Lucidchart? Thanks for your help

170
Jean-Marc S
5 years ago
Rodrigo U
Rodrigo U
posted in Product Questions
Azure shapes

Hey guys! I want to take advantage of the Azure shapes to create infrastructure diagrams but I am concerned that there was any license or copyrights associated with the use of these figures.Looking forward!

20
Abby S
5 years ago
JP P102
JP P102
asked in Product Questions
Having difficulty moving or nudging lines in Lucidchart

Ok - I know this is incredibly basic but I'm finding it impossible to move or nudge lines! Once a line segment is inserted via the default shape template I need to shift the entire line - not just one end. However if I click on the line it selects either one of the endpoints or the midpoint. If I then click and drag any of these the line is re-aligned not moved.  The only way I've found to trick the system is to create a line copy then paste. Somehow the line then gets selected for moving (although it drops with a random offset making it hard to place precisely). I'd also like to nudge objects finely depending on the zoom level - but there's neither any functionality nor any nudge term found in the help system. Moving and nudging are extremely basic - and especially for complex floor plan work essential.   Am I missing something completely obvious? Help!  

5730
Mark W101
5 years ago
D
Dave D102
posted in Product Questions
Org Chart with Co-Leader

Hello -- I am new to the community!  I did some searching but couldn't find what I needed.  I am building an org chart with a co-leader at the top of the organization.  My self and the other leader report to each other.  I have made the org. chart and it looks pretty good.  However the other co-leader is WAY over to the right side of the chart.  I can't seem to move it closer to myself.  When I click and drag it over...it just moves back to the extream right. Any suggestions on how to make that box go where I want it to go?   Dave

40
D
5 years ago
Amy S102
Amy S102
asked in Product Questions
UML modeling

in the past we were able to import information into lucidcharts from google sheets using the org charts to document programming code for future reference with the recent changes to org charts our method no longer works. data linking doesn't seem to work for us either as we are now using custom shapes we need a way to take information from a spreadsheet (1) like the one pictured and using the custom shapes we've created (2) to document some coding for a very important project see example (3). the new Org charting doesn't work for what we are doing and the only way we've found so far is to copy text from the spreadsheet into the text fields of the related boxes i.e. Argument Name. this very time-consuming. and are wondering if there is an easier way. We've also tried data linking but that doesn't work well for us either (1)(2)(3)  

132
Micah
5 years ago
alex
alex
posted in Product Questions
Try To Export As PNG Transparent And Now The Diagram Is Lost

Hi Tried To Download A Diagram As PNG Transparent Background Encountered An Error and Now Discover The Diagram Is Completely Gone...Can we recover please?    Thanks

80
Abby S
5 years ago
sergio p
sergio p
posted in Product Questions
ORG Chart Advanced

 Hello  my name is Sergio i would like to know if it is posible to diagram a org chart like this:   or in the near future it would be available an option.to make this kind of diagrams.   thanks for your support. Happy holydays Sergio

40
sergio p
5 years ago
Morgan S
Morgan S
posted in Product Questions
Allowing non-author users to upload images to a library

 Is it possible for a team member/user to upload images to a library if they are not the owner of the library?

20
Paula C101
6 years ago
Augusta
Augusta
posted in Product Questions
Chart size shrunk and can't get it to print with original font size

When we created the chart the font sizing worked and we printed adequate charts. Then during an edit the chart shrunk and no matter what we do it won't print anything but the 3/4 fonts size which no one can read. Help

40
Paula C101
6 years ago
Vlad K
Vlad K
asked in Product Questions
Note/tooltip for a shape in Lucid?

 HiI am looking for some means to annotate a shape in Lucid. Something like a "Note" but not for a diagram just for a particular shape. (Which would be then visible as a tooltip for example).Link to another page etc. is too cumbersome for this task.Is there a way?–– THANKS!

411
Megan W101
6 years ago
M
Michelle101
asked in Product Questions
Add more information to Lucid Org Chart

I'm new to Lucid Chart and am using it for my company org chart. So far I've been able to upload all employees with their information and have included custom fields. I was wondering if there is a way to add even more information about the employee (bio) by having it so that when you click on an employee's box an additional box pops-up with more info. Any insight would be greatly appreciated. Thank you!

211
Paula C101
6 years ago
Valeria F
Valeria F
asked in Product Questions
What file formats can be imported in Lucidchart?

Currently we are operating in an another Business Management tool and we would want to migrate all processes flows into Lucidchart. question is what data format can Lucidchart import? thx

751
Megan W101
6 years ago
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