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Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,615 Topics
  • 13,634 Replies
5615 Topics
Jean-Marc S
Jean-Marc S
posted in Product Questions
How to import a UML Class Diagram from a text file

 Hi How can I import a UML Class Diagram from a text file ? I have some class diagram information in a database that I can extract and format as I want in a text file. What's the file format and procedure to import a UML class diagram in Lucidchart? Thanks for your help

131
A
5 years ago
Rodrigo U
Rodrigo U
posted in Product Questions
Azure shapes

Hey guys! I want to take advantage of the Azure shapes to create infrastructure diagrams but I am concerned that there was any license or copyrights associated with the use of these figures.Looking forward!

21
Abby S
5 years ago
D
Dave D102
posted in Product Questions
Org Chart with Co-Leader

Hello -- I am new to the community!  I did some searching but couldn't find what I needed.  I am building an org chart with a co-leader at the top of the organization.  My self and the other leader report to each other.  I have made the org. chart and it looks pretty good.  However the other co-leader is WAY over to the right side of the chart.  I can't seem to move it closer to myself.  When I click and drag it over...it just moves back to the extream right. Any suggestions on how to make that box go where I want it to go?   Dave

41
A
5 years ago
alex
alex
posted in Product Questions
Try To Export As PNG Transparent And Now The Diagram Is Lost

Hi Tried To Download A Diagram As PNG Transparent Background Encountered An Error and Now Discover The Diagram Is Completely Gone...Can we recover please?    Thanks

81
Abby S
5 years ago
sergio p
sergio p
posted in Product Questions
ORG Chart Advanced

 Hello  my name is Sergio i would like to know if it is posible to diagram a org chart like this:   or in the near future it would be available an option.to make this kind of diagrams.   thanks for your support. Happy holydays Sergio

41
A
5 years ago
Morgan S
Morgan S
posted in Product Questions
Allowing non-author users to upload images to a library

 Is it possible for a team member/user to upload images to a library if they are not the owner of the library?

21
Paula C101
5 years ago
Augusta
Augusta
posted in Product Questions
Chart size shrunk and can't get it to print with original font size

When we created the chart the font sizing worked and we printed adequate charts. Then during an edit the chart shrunk and no matter what we do it won't print anything but the 3/4 fonts size which no one can read. Help

41
Paula C101
5 years ago
Vlad K
Vlad K
asked in Product Questions
Note/tooltip for a shape in Lucid?

 HiI am looking for some means to annotate a shape in Lucid. Something like a "Note" but not for a diagram just for a particular shape. (Which would be then visible as a tooltip for example).Link to another page etc. is too cumbersome for this task.Is there a way?–– THANKS!

411
Megan W101
5 years ago
M
Michelle101
asked in Product Questions
Add more information to Lucid Org Chart

I'm new to Lucid Chart and am using it for my company org chart. So far I've been able to upload all employees with their information and have included custom fields. I was wondering if there is a way to add even more information about the employee (bio) by having it so that when you click on an employee's box an additional box pops-up with more info. Any insight would be greatly appreciated. Thank you!

211
Paula C101
5 years ago
Valeria F
Valeria F
asked in Product Questions
What file formats can be imported in Lucidchart?

Currently we are operating in an another Business Management tool and we would want to migrate all processes flows into Lucidchart. question is what data format can Lucidchart import? thx

661
Megan W101
5 years ago
midhun.chandran
midhun.chandran
posted in Product Questions
Keyboard Shortcut for "Add Note"

Is there a keyboard shortcut to "Add Note" on a shape? I like to add notes to shapes when creating Mind Maps.

41
Tate S
5 years ago
michael.eichhammer
michael.eichhammer
posted in Product Questions
Export Lucidchart documents and import it to confluence

Hello all is it possible to export the documents from our Lucidchart account as one big ZIP-File with Visios in it or else? I want to make an import into our local Confluence platform because the data should be stored inhouse. I've tried it with the backup service but this isn't compatible with confluence. It is possible to export the charts once in Visio format. But we have more than 200 documents in the account and I don't want to annoy my colleagues :-) Perhaps do you know a batch method or anything else for my problem... Greetings Michael  

151
Karsten B
5 years ago
John B101
John B101
posted in Product Questions
Email Differences

I'm just trying to set up an integration of Lucid Charts with my google drive.   It has detected that I have a different email address on my google drive from the one I use with LucidChart and it is telling me (REQUIRING ME??) to resolve them.  I don't want to.  To have a google drive account one is forced to open a gmail account but I don't use it at all and I don't want my Lucid emails to go there.  It seems that the installation of Lucid's google-integration app is being held up because of this.  Please advise! ==JLB

21
Andrew D
5 years ago
Gina-Maria S
Gina-Maria S
posted in Product Questions
Daily Schedule

HI    I am using a Daily Schedule Template but the time starts at 1pm I want to alter the times so the day starts at 06:00 am how do I do it. ( everything I can see to try is not working ) 

01
Andrew D
5 years ago
Aliza W
Aliza W
posted in Product Questions
Organizational Chart (Reverse)

I am trying to create a company chart which contains 4 partners 4 managers 2 seniors and 6 staffs. All managers are required to reported to all partners all seniors are required to reported to all managers etc. How can I link the diagram so that it will show the correct relationship? 

01
Tate S
5 years ago
Steve F101
Steve F101
posted in Product Questions
Shared Folder Permissions

I have shared a folder and another member of my team has access to the documents inside.  When they go to move a document into the shared folder they get an error stating they could not move the folder.   Can we have multiple people move items to a specific shared folder or do we need to create some kind of special "Team" folder?

64
Tim E
5 years ago
John S105
John S105
posted in Product Questions
Uptime / Status Page

Do you have a public status page?

61
Abby S
5 years ago
Rocky H
Rocky H
posted in Product Questions
I published my document and created a link. I dont want it live anymore but still works even though I deleted it?

What can I do?

219
Andrew D
5 years ago
Scott C102
Scott C102
posted in Product Questions
Partially Missing Chart

On my Documents dashboard I have 5 charts including a new one that I created last week (Dec 18 Accountability).  The Dec 18 Accountability that I'm trying to open has a blank box on the dashboard.  If I hover the box my chart shows up if I open the chart it is not there (I just see the blank drawing box).  Any ideas?

12
Scott C102
5 years ago
Jim R101
Jim R101
posted in Product Questions
Migrating Cacoo diagrams to LucidCharts

We have been using Cacoo for several years and are contemplating a move to Lucidcharts. What we are trying to determine is how much effort will be required and what the process would be to migrate our existing charts over. Anyone ever do this? Have suggestions? Thanks

143
Megan W101
5 years ago
mortengrupe
mortengrupe
posted in Product Questions
How do I export single objects into powerpoint

Hi Is it possible to select just a few individual objects in Lucidchart and export or copy-paste them into Powerpoint so that they also appear as individual objects in Powerpoint? I find that upon copy pasting objects from Lucidchart parts of nearby objects (e.g. lines leading to/from the object) will also be copied along   Thanks Morten  

164
mortengrupe
5 years ago
Violetta H
Violetta H
posted in Product Questions
How to: Conditional formating depending on the symbols' shapes

Dear support team  I have a modest and simple question which I nonetheless can't solve since weeks on my own:  I want different symbols to have different colours.  For example the squares I want to be yellow the  hexagons I want to be blue and so on (as seen in the screenshot). In the whole document.  It does not workout with the option "set rules".    Best regards Violetta

63
Andrew D
5 years ago
Hiroshi I
Hiroshi I
asked in Product Questions
Make health chart in Lucid

Hi i am very new here and just found the chart below and interested in using lucidchart. I am wondering how I can start up making a chart like below; I searched template gallery but unable to find it and guessing I may be started in the wrong place. Does anybody know how to create like the chart below?   https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2018Q3/project-dashboard/project-health-and-progress-dashboard.png   

351
Megan W101
5 years ago
Helen M
Helen M
posted in Product Questions
Client without Visio

I have prepared some flow charts for a client without Visio.  I have sent the charts to them as pdfs but they would like to be able to amend them etc in the future when I am no longer working with them.  Is there any way they can open them in Publisher?  Are there any other options for them to be able to amend the charts in the future? Thanks Helen

01
Andrew D
5 years ago
Zaki A
Zaki A
asked in Product Questions
How do I print to separate pages in Lucidchart?

I imported an AWS network diagram. When I try to print it it prints all the components and diagrams on one page even though I see "page seperators" in my diagram. How do I get it to print on multiple pages (based on the "page seperators")?

214
Zaki A
5 years ago
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