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Excel Add in Not working

  • April 22, 2021
  • 2 replies
  • 9 views

Carol B

Hi

I have been using Lucidchart for several months and loved the Add in for Excel.  Now when I try to run it I am asked to log in but nothing happens when I click the button.

Comments

Carol B
  • Author
  • April 22, 2021

I forgot to say that I am using Office 365 on Mac.


Emma D
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  • Lucid support team
  • April 22, 2021

Hi Carol thanks for posting and sorry for the issue. I created a Support ticket from your post so we can follow up with you directly to investigate.

If anyone else is experiencing the same thing please feel free to submit a Support ticket using this form. We will also update this thread with any further information on the issue. Click the 'Follow' button in the top right corner of the page to be notified about any updates.