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I am finding the selection of objects to be hit and miss. It seems to be intermittent latency in the responsiveness of my object selection.

Hi Jim 


Thanks for posting in the Community! Account performance issues like this are often related to browser or network interference. As a first step could you try opening your document and testing the selection of objects in a private or incognito window? This will clear your cache and cookies and disable any extensions that could be interfering with your account.


Could you also try connecting to a different network? This step will help us rule out any internet security / speed issues. 


If those don’t resolve the problem can you please send the following information:



  • Is this issue occurring to a single document? 

  • What's the browser and version you are using?

  • Does the issue persist in a different browser? 

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).


Thanks!


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