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Jim A
April 22, 2021

Selecting Objects Unresponsive / Latency

  • April 22, 2021
  • 1 reply
  • 31 views

I am finding the selection of objects to be hit and miss. It seems to be intermittent latency in the responsiveness of my object selection.

    Comments

    Flavia D
    Lucid support team
    April 22, 2021

    Hi Jim 

    Thanks for posting in the Community! Account performance issues like this are often related to browser or network interference. As a first step could you try opening your document and testing the selection of objects in a private or incognito window? This will clear your cache and cookies and disable any extensions that could be interfering with your account.

    Could you also try connecting to a different network? This step will help us rule out any internet security / speed issues. 

    If those don’t resolve the problem can you please send the following information:

    • Is this issue occurring to a single document? 
    • What's the browser and version you are using?
    • Does the issue persist in a different browser? 
    • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

    Thanks!