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Selecting Objects Unresponsive / Latency

  • April 22, 2021
  • 1 reply
  • 14 views

Jim A

I am finding the selection of objects to be hit and miss. It seems to be intermittent latency in the responsiveness of my object selection.

Comments

Flavia D
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  • Lucid support team
  • April 22, 2021

Hi Jim 

Thanks for posting in the Community! Account performance issues like this are often related to browser or network interference. As a first step could you try opening your document and testing the selection of objects in a private or incognito window? This will clear your cache and cookies and disable any extensions that could be interfering with your account.

Could you also try connecting to a different network? This step will help us rule out any internet security / speed issues. 

If those don’t resolve the problem can you please send the following information:

  • Is this issue occurring to a single document? 
  • What's the browser and version you are using?
  • Does the issue persist in a different browser? 
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks!