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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,676 Topics
  • 13,880 Replies
5676 Topics
Joshua M101
Joshua M101
posted in Product Questions
Importing SFDC Schema *HELP NEEDED*

I was under the impression that importing my SFDC schema relationships would allow me a more intuitive opportunity to see all of the object relationships based on the objects I selected. So for instance; if I select all of the objects from the schema I was expecting to see the relationships between those objects. Is that the case and I just need direction? What I am experiencing is that I can import the schema I have to manually connect the relationship(s). 

10
Maison W
5 years ago
P
Pierre H
posted in Product Questions
About my diagrams when closing an account

Hi Quick question: I use a personal lucid chart account. I moved all my diagrams to a shared folder (corporate account) Question is: What happen if I close my account? Will the diagrams that I placed in the shared corporate account folder will remains ?  

440
Paula C101
5 years ago
Aditya V
Aditya V
posted in Product Questions
org charts

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level?

40
Paula C101
5 years ago
dmallardi97
dmallardi97
posted in Product Questions
Language

How to change app language???

480
Paula C101
5 years ago
Brandon K
Brandon K
posted in Product Questions
Unable to print

As the title says I'm unable to print any of my flow charts using the "Print" option.My page is set to Tabloid in landscape format.  When I get to the print options I select "All Documents" Tabloid paper size Default format Fit to page for scale center alignment.  When I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome.  I have no issues printing from within Chrome for any other site.  Right now I have to generate the PDF that opens in Chrome then I can print it. This isn't ideal when you're working on draft revisions.

10
Brandon K
5 years ago
Mike B103
Mike B103
posted in Product Questions
VST File

I have VST file templates that I need to use and wanted to import them to LucidChart.  Is there a way to do that?

00
Maison W
5 years ago
tim r
tim r
posted in Product Questions
Is it possible to be directed to another spot on the same map?

Hi I'd like to know if it's possible to be directed to another location on my mind map in any way. If my mind map is rather large with lots of categories and sub categories and sub sub categories leading to more categories it is a very large map. I would love to be able to click on a hotspot or hyperlink or something that repositions my viewpoint to another object or area on that same map. Otherwise managing a very intricate and large mind map becomes a headache! (PS I am not talking about linking to other pages. I'm talking about just inside one large page!) Thanks 

10
tim r
5 years ago
Tom S104
Tom S104
posted in Product Questions
Quick floor plan best practices? Draw on top of PDF? Mobile app?

Hi I was thinking of using the program and going away from Visio which is just too cumbersome.  I work most in small to medium business and need to create floor plans to put devices on.  Most of the time I cannot get an electronic floor plan quickly.  Does anyone have a workflow they would share with Lucid for this? I have found floor plan pictures by fire escapes took a picture of them then use them as a background to trace walls over top.  Can I do that with Lucid?  Is there a better way? I have tried many of the room scan apps but I spend more time changing input than just drawing it by hand... I think these work fine for homes and such but not so much for a business.   Thanks for any/all help.

80
Paula C101
5 years ago
Lucy D
Lucy D
asked in Product Questions
How do you fit text in decision diamond shape in Lucidchart?

Hello I am going bonkers trying to make my text fit nicely in decision diamonds. I'm having to go in and force line breaks rather than the shape growing sensibly round the text. Have I unset something by mistake? Thank you!

3103
Leianne C
5 years ago
Bjorn E
Bjorn E
posted in Product Questions
Integrate with Slack

Hi I use Slack and is part of the IASA team on Lucidchart. Is it possible to get the Slack integration to work. I get this error message:  Speak with your Lucidchart account administrator Your Lucidchart team has not yet integrated with Slack. Contact your Lucidchart account admin Paul Preiss to install the Slack integration.

30
Maison W
5 years ago
Michael S102
Michael S102
asked in Product Questions
How can I prevent my shape from snapping to the grid?

How can I prevent my shape from snapping to the grid?

3272
Nicklas C
5 years ago
Eric101
Eric101
posted in Product Questions
Text and Line Smoothing

Is there a way to get some text and line smoothing applied to diagrams?

20
Eric101
5 years ago
Steven M103
Steven M103
posted in Product Questions
BPM 2.0 Choreography Properties

I see the Choreography property box has checkboxes for Initiating and Response Messages. But when checked I don't see any representative icons or text displayed. However when I try selecting the area around the Choreography I can see their outlines but can't actually select them. How can I use the Messages? Thanks Steven

80
Andrew D
5 years ago
Debra R
Debra R
asked in Product Questions
Can I import fonts?

Hi ... I'd like to use a specific font that isn't available in Lucidchart .. can I import the one I want? thanks Debra

141
Megan W101
5 years ago
Tomasz M102
Tomasz M102
posted in Product Questions
import from Dia software to Lucidchart

hello I did some work in Dia software. Currently I want to convert it to Lucidchart - any tips and tricks ? any Help? Regards Tomek

110
Megan W101
5 years ago
Ruwani
Ruwani
posted in Product Questions
License granted and received via email but still can't use site

Hi - I received an notification that I was granted access to the "Lucid Enterprise Account" and asked to complete my registration which I did. But when I access the site it doesn't recognise I've been added and keeps asking me to request a license. Can you please have a look what the issue is? Thanks. 

60
Megan W101
5 years ago
ProfDunn
ProfDunn
posted in Product Questions
LEML Templates

Where can I find LEML templates for LucidChart? thanks Prof Dunn  

00
Andrew D
5 years ago
Matan G
Matan G
posted in Product Questions
Align Arrows In Activity Diagram

Hi there   I created an activity diagram and wanted to move from two (or more) different actions to the same next step.   Here is an example:   The lines are not aligned in the same height and I need to "play" with it a lot until it's aligned.  Is there any way I can do it automatically?

20
Tate S
5 years ago
dchatuncev
dchatuncev
asked in Product Questions
Export to editable doc/docx format

Hi I have a client who wants the charts to be in editable doc/docx format. I have tried multiple standalone pdf-doc converters as well as built-in one by Adobe and Microsoft - none of them produced reasonable results (picture is converted as text and vice versa). Does this functionality exists in Lucidcharts such as integration or similar? And if it doesn't do you have plans to add it as many people including ourselves would benefit from it. Thanks you

720
Paula C101
5 years ago
Arlene
Arlene
posted in Product Questions
Change direction of organizational chart

I have chosen a vertical layout of an organizational chart but when I added an additional layer for supervisory roles the layout for that particular department/role converted to a horizontal layout. The rest of the chart (8 departments/roles) are still vertical. Is there an ability to override this automatic change in order to have the entire chart in the vertical layout?

120
Abby S
5 years ago
JP P102
JP P102
posted in Product Questions
Object information

Greetings! I'm trying to get information about individual objects such as size position or volume. For instance I want to verify (or set) the exact size of shape on my floor plan. In most advanced drawing packages there is functionality in either the status bar or in the context menu. But I can't find anything in Lucid.   Help...   PS - desired function: select an object or group. Have length/size/volume/position info display on the status bar. Right click on an object have 'Information' show as the bottom menu item click it to display a detailed Info box. Advanced - make the detailed info editable.   Thanks in advance!

190
JP P102
5 years ago
Nate M
Nate M
posted in Product Questions
"Null" after name in chat etc

The word "null" appears after my name in chats comments etc...see below.  Thoughts?  

10
Nate M
5 years ago
Denise P
Denise P
asked in Product Questions
Link to a pdf document in Lucidchart

I have some text in a process box that I am trying to link it to an existing pdf-is this possible?

141
Paula C101
5 years ago
pharris101
pharris101
posted in Product Questions
Customize the image area of an Org Chart Shape

I am using a built-in Org Chart layout style where the shape contains an image. Is there a way to customize the size and/or position of the image within the shape? 

20
Jason102
5 years ago
mark.kass
mark.kass
posted in Product Questions
Can I assign ID to a specific shape and use it across flowcharts?

This way if I change the shape (or its contents) in one place it can be automatically changed everywhere else in all flowcharts (basically making it an object).

00
Abby S
5 years ago
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