Product Questions

Hi    I already sent an email to you guys but haven't heard anything back for weeks. I hope this finds you well. I have an account for which I forgot the password but I don't have a way to get a password reset link because that email platform went bankrupt. Is there a way for me to access my account? and to reset my password?    The account I'm using now to create this post is another account of mine that does not have a subscription.    Thanks. 

Hi I am teacher at a university.  I want to upgrade my account to educational pack? Could you please help me on this?   Best Regards.

I have imported a couple of Punjabi fonts but I am unable to paste translated text.  It displays gibberish. It works if I type but not pasting the translation. Is there a font that works best or is parting Punjabi text not supported?

I am trying to use data linking from Google sheets but I'm unable to get the text to show up in custom shapes.It works fine when I drag and drop onto a blank canvas I can then select a shape and the text shows up on the shape. But when I create a shape first then drag and drop a cell onto it I am unable to get the text to show up. According to the instruction video I should be able to click +T on the "Selected Shape Data" panel on the right but there is no such panel. In fact the entire Data linking panel appears on the left for me not on the right. There is no "Selected Shape Data" anywhere as far as I can tell (see screenshot).

How do I alter the spacing between the text and the line (especially at the beginning of the word - see image). If this is not possible can I stop the line impinging the text?

Other than Leanix which appears to be positioned for enterprise are there any other integrations or connectors with scalable information architecture solutions? 

Hi  I would like to share documents with others so they can comment. But as it turns out I have several clients who do not want to sign up for a free account (due to company policies e.g.). Is there a way to share and collaborate without the other party having to sign up for a free account? Thanks!

How does a Lucidchart link get shared to a Slack user through the Lucidchart interface?  Does it open a channel or is it sent as a direct message?  Will I see that message somewhere in Slack?  Where?

No puedo cancelar mi suscripción no me aparece la opción porfavor ayuda

Hello! I have an account with my school email and I can log in using my phone but I can't with my computer. Please help me with this issue.

Hello I am trying to publish my diagram so people that don't have a lucid chart license can view it but I am not able to see the "Publish" option (see below). Can someone help me or explain why is this happening?   Thank you!

Quiero cancelar mi periodo de prueba pero el programa no me da la opción de cancelar la suscripción he seguido los pasos que proporciona el servicio de ayuda y aun así no me lo permite. 

We have recently migrated confluence data (xml backup) to a new Confluence instance (different domain name) and noticed that the links within lucid chart diagrams were broken. My understanding is Lucid chart diagrams store links in the form of references to confluence page ids rather than the url. Is there any better way to migrate lucid charts from one confluence instance to another so that the hyperlinks in the diagrams stay intact? We are using onprem version of lucid chart (1.16.14) and confluence version is 6.8 Regards   

I am trying to print a readable version of the org chart I have created but I am unable to do so. I can get it to print in tabloid size but it is not readable. before I can purchase I need to be sure I am able to print. Thank you for any assistance you can provide!

On a Mac running both Chrome and Safari when dragging a png or jpg on to a Lucid Chart Diagram the Chrome browser adds it to the diagram.  On the Safari browser it clears the browser window and I have to reload the whole diagram.  

I created a Lucid account using an email alias (*****@chargeback.com). When I tried to connect to Google Drive it didn't work so I went and installed the Lucidchart app within google drive and how I have a second Lucid account with my Google Apps email address (*****.*****@chargeback.com). Can you fix things so that I have one single Lucid account that's linked to my Google Apps account? Either of those email addresses will be fine.

Hi I need to change or add an Org Chart Data field that says "Team".  Can you assist with how to do this as it won't let me edit any of the pre-determined fields or add any.   Thanks Lynda    

Is it possible to use conditional formatting to compare two ROWS of data? I want it to compare my email open rate from the previous month to the current month. They'd use the same column of data but I want it to look at two different rows. Help! Thanks Brooke

I'm making a floor plan for locations of PC and networking equipment. The layout is not to scale so I don't care about the measurements. How can I remove the measurements from the walls that were created?

Have tried following the posts I am using a MAC when I right click on a wall all it does is highlight the measurements no options appear?  

Hello! I notice I'm unable to edit the layout of an org chart if the left 'Shapes' bar is displayed. How would I close this out to modify the layout? Thanks in advance.

So I'm watching this video: https://www.youtube.com/watch?v=St95m84Rs5g. And my dashboard/home base doesn't look nearly as sleek as his. Why is that? And the logo for LucidChart is different on his screen than on mine.

I used to be able to upload images to employee cards within the org chart but it appears the layout is now different and I no longer see where this ability is located.  Anyone having the same issue and found a solution?

Hi I am currently logging in through google but want to switch username and email and connect via Office 365. There does not appear to be an option for this. Thanks for any help. Peter

Hi All I have created an org chart using the org chart template (which is great) However it is showing all direct reports as the same 'level' and I can't seem to work out how to visualise some reports as more senior than others. Ideally I would have 3 reports showing as senior and then 2 below representing junior roles. I assumed I'd be able to drag people boxes further down than others on the grid but that doesn't seem to be possible. Any ideas? Thanks H