Hi I've only joined yesterday and started to work on a document. I've come back the next day to find out that I need to request access to my own document and my trial for Lucidchart and Lucidspark on the account is gone.
Hours of work is gone but my biggest concern is the billing for the account that doesn't seem to exists anymore. Any help would be appreciated.
Hi there
Thanks for posting in the Lucidchart community! Since this has to do with your individual account I am going to turn your post into a support ticket so I can take a closer look at what occurred. I will be reaching out to you shortly via email. If anyone else has a similar issue please reach out to support by filling out a support ticket here.
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