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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,776 Topics
  • 14,353 Replies
5776 Topics
Angel O
Angel O
posted in Product Questions
Disable Personal Folder

We're wondering if it is possible if we can disable personal folders? Or is there an option to setup by default to allow admins all access to all files no matter the restriction? Thank you.

20
Tate S
Christy V
Christy V
posted in Product Questions
Can my peers edit an imported Visio if they do not have premium?

I've go the Premium version of Lucid Chart and can edit the Visio documents we had created. However am I the only one that can edit them? After I've imported them will my team mates be able to work with them if they have the free version of Lucid Chart or do they need to upgrade? 

00
Megan W101
Amanda101
Amanda101
posted in Product Questions
Swim Lanes

Hi!  I added some swim lanes my process map but every swim lane has a green dot on the left side of the diagram. How do I get rid of those? I thought they wouldn't print when I printed the doc but they are on the printed copy as well as the pdf and jpg... While they aren't "hurting" anything they are distracting. Any ideas on how I can remove the dots?

10
Paula C101
Joshua C102
Joshua C102
posted in Product Questions
Image Gradient

Hi  I was wondering if there is a way to change the color gradient to the image that I have inserted? I am looking for it to be faded into the background behind my chart. Thanks in advance. 

110
Megan W101
Josh E
Josh E
asked in Product Questions
How do I change a default style including text size, boldness, and fonts

I am importing data from another organization via a CSV however I'm not happy with the defaults.  I'd like all entries to appear the same as the top image (Role in bold and the smaller text sizes) as opposed to the one on the bottom.  How do I set that and then apply to everything else?  Is there a way to set this up to import from a CSV and match this style?  

513
Addie
Lucid Legend Level 8
Chris K101
Chris K101
asked in Product Questions
How do you remove the tutorial video from the view in Lucid?

How do I remove the tutorial how-to video from my sheet view?

53
Shanna H
Kelyna G
Kelyna G
posted in Product Questions
Unable to delete account

Hi  I looked up and attempted to delete my account but am unable to. All I did was sign in with my Google account when looking up instructions to create a flow chart and it created everything for me - I didn't think it would start a whole account.  Thanks  Kelyna 

30
Megan W101
Brandon D
Brandon D
posted in Product Questions
Is it possible to add padding to the text labels on lines?

Sometimes the text labels on lines are a bit crowded and hard to read at smaller sizes. Is it possible to add padding around those labels to give it some breathing room? Not a great example but this is what I’m talking about:  

190
Annika W101
marianne.paulson@sjsu.edu
marianne.paulson@sjsu.edu
posted in Product Questions
Is Sharing and editing by another user part of free version?

Hi.   I created a lucid chart and shared with one of my fellow students. However when she opened it up she was asked to upgrade. Just wondering if this feature is part of free version.   Best Marianne

30
Megan W101
G
Ganesh R
posted in Product Questions
ER Diagram and auto publish

I'm not able to publish all the objects that I was able to import. I ran the SQL got the CSV file and imported the data. Now ERD import is showing all the tables as a list on the left side. I have tens of tables and I want to auto-publish all the tables and the relationship on to the document (right-hand side). It is not allowing to select all or a group of tables. Any tricks or tips?. It's painful to do one by one. I need some help. Thanks ~ Ganesh R

50
Maison W
maintenance
maintenance
posted in Product Questions
Importing

Can I import drawings from publisher

20
Megan W101
Tim S101
Tim S101
asked in Product Questions
How to remove gray dashed lines on Lucidchart canvas

How do I get rid of these lines when diagraming and what is causing them?   The document was originally sized very large and I want it to fit 8.5 x 11.  

6620
Paula C101
Thomas S101
Thomas S101
asked in Product Questions
Shared Document not allowing user to edit - Have a Pro License)

Support I have added users to share a document. I have a Pro license my understanding is they should be able to collaborate on the document The User's email is set to (edit and share)    Please advise Best Tom smith smitht@ieee.org

300
Micah
Patrick A102
Patrick A102
posted in Product Questions
Org Chart Layout

Hi - I need to make my org chart smaller instead of long list of vertical stacked cards. Can i bunch them up so one card up top could have 6 reports below it stacked 3 on each side ?

50
Patrick A102
acernansky
acernansky
posted in Product Questions
Font/Text Size not Saving

Hello I am trying to update the font and text size on each page of my chart and it won't allow me to save the settings it keeps reverting back to a previous font type or size. Can I get some help? Thanks!

40
acernansky
stella.petersen
stella.petersen
posted in Product Questions
Org chart layout - showing admin functions on top of operations

Hi   I would like to make the below kind of org chart. I think this is pretty common - you have some jobs that report to the highest level that you want to show in a "top layer" like the 3 jobs below. In my company we place support functions on the "top layer" and then all the operational teams below. I cannot find a way to do this with the new org charts whereas the old org charts support this.   Can I do it with the new org charts?  If not can I continue using the old org charts?   

100
stella.petersen
Peter T102
Peter T102
posted in Product Questions
Tip From Webinar not working - Insert Shape into line

Hello I watched the seminar in the link below and at the 9:45 mark she shows a trick about how to insert a shape automatically into a line and the nodes will turn on. I tried to figure out how to do this for a while trying many settings and I am just curious if this is actually possible or it is not? Also can this trick be done with shapes already on the board? WebinarPlease help I think this would really help my team.

00
Peter T102
julliet S
julliet S
posted in Product Questions
Is it possible to print grid lines on the final pdf ?

Hi    Is it possible to print grid lines on the final document ?

80
julliet S
David D105
David D105
posted in Product Questions
Which google account is my lucidchart linked to

My Lucid Chart account seems to be linked to the wrong Google Drive account as I can't see the Google Sheet that I want to link to my Office Floor Plan How do I change the link or unlink so I can authenticate again to the Google Drive that contains the correct Google Sheet 

40
Paula C101
pmcavey
pmcavey
posted in Product Questions
Changing to G-Suite SSO from local authentication

My organization is going to be upgrading to Enterprise to be able to integrate with G-Suite SSO. Right now we have 10 or so users using their own credentials local to LucidCharts. When we have SSO setup what will the users experience when they sign in next? Is there a mechanism for preventing every user with a G-Suite account from grabbing a license in LucidCharts.   Thanks Patrick

10
Maison W
Glenn T
Glenn T
posted in Product Questions
purchasing

is there a minimum month to purchase?

10
Megan W101
sstern@broadwaytechnology.com
sstern@broadwaytechnology.com
posted in Product Questions
Team with Reports To In another Team

I'm having an issue with my org chart in Lucid Chart that I can't find any direction on:  I would like break my org chart into teams however i have a number of individuals who report to managers that are not on that team.  Where in the org chart is this represented. For example: - Employee A is a manager on team 1. - Employee BCD E are on team 1 and report to Employee A. easy peasy. - Employee F is on team 2. - Employee A reports to Employee F. Oops this doesn't work and isn't represented anywhere.  Ideas?

30
Paula C101
Julia A101
Julia A101
posted in Product Questions
How do I export more that one page into the same PDF?

I have an org chart with about 20 pages and I want to downloud it all together.

100
Annika W101
Evan Ahern
Evan Ahern
posted in Product Questions
Can I be an Admin for multiple Teams using the same e-mail?

I am a Team Admin for an account run by one company.  I want to start up a new Team for a different company but using my current e-mail address. How would I get this done?

40
Dave L
Shaoliang J
Shaoliang J
asked in Product Questions
Help importing from Draw.io - getting a blank page

I imported a draw.io diagram to lucidchart. The import is successful. However the imported diagram in lucidchart is blank. The format of draw.io is xml. The import had no error. Can you help to give advise?

671
Megan W101
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