Product Questions

Já cancelei no site e a cobrança está na minha fatura. Não sabia que a renovação era automática! Não quero renovar a licença anual! Favor estornar o valor! No aguardo! Obrigado... Vitor

I have a text file which I want to import into sticky notes. Some of my notes contain new line in the text and it's important for me to preserve it. Is there a way to do so?

Me cobraron 95 dolares nunca decia que el pago era en dolares

I need to create a EPK flowchart. Sadly there is no library for that. I added the BPMN 2.0 library because the shapes are similar. To add text to an conversation shape you have to do the following steps: Double Click Shape Insert Text The text is below the shape.This is wrong in an EPK. In an EPK the text is inside the shape: To achive this you have to do the following step: Select text from shapes menu Insert Text Position text perfectly in the middle which takes some time Group Text and Shape so you can drag them together Can you add text inside by using double clicking? I think I already know the

I'm new at this...I started from a template Data Flow Diagram (Physical) Example There are horiz lines inside the rectangle shapes.  You can add text above and below that line. Is this a standard shape?  IF so where is it ? Can I remove the line?  I'm really just wondering how to find answers to questions like this. Thanks.    

Use la versión de prueba y luego y me realizaron el cargo por casi tres mil pesos requiero qués e me reembolse ya que en la pagina dice que es de 7.95 dolares que es pesos es $170.85 por lo anterior solicito me rembolso y la cancelación.

The system keeps referring me to a pop up that say I need premium but I just sent 400 upgrading and it is still blocking me

can I makes changes to a Lucid Org chart in power point?

No me sale la opción de cancelar mi suscripción no me funciono la aplicación para mi trabajo

I have the Omes and Omes Medium.  Omes loads and is available.  Omes Medium does not.  I cannot access it.  Omes Medium is the primary font that I need for the document.  How do get both fonts listed or at the very least remove Omes so that I can use Omes Medium?

I was testing the org charts with pictures. Headshots from LinkedIn profiles work well but I've been having problems with pix that come from another source e.g. corporate website leadership pages. It seems the URL need to contain the word "image" in one way or another to be recognized but I'm not sure. It also didn't work to download the pix onto my OneDrive and link that way.  What am I doing wrong? Thanks in advance.

I have created a Lucidspark document but any efforts to export it to lucid chart or pdf have come up as blank. I cannot use this document as it it.   Other post and tutorial assume it can be viewed as a lucidchart but at present that is also blank.  I thought paying a subscription would help but alas no change  

Sticky notes are the simplest form of white boarding. When we are solving complex problems we use 3 X 5 cards since they can capture quick content and then allow the team members to elaborate on the content.   Has any thought been placed on adding a 3 X 5 card object? the basics would be: A header that captures the essence. This would be similar to the text captured on the sticky A body that captures more details.  A more advanced object (and more usable object) would have: mark down or editing capabilities that include all of the standard text objects that we expect in a web object: bullets WITH indentation (Which is missing on this form - this bullet should be indented for clarity) A back page that can hold: more text links images or drawing objects. These features would add significant idea exploration depth to the collaboration capab

Even if I choose from template or simply click on 'New Lucidchart Document' the new page that appears is blank with about:blank on the address bar. It's a new account. Email has been verified but nothing has helped. Therefore I haven't been able to try LucidChart at all. 

Exporting my file see URL below just exports a blank page. If I print to PDF i get a document that is 100's off pages long. Please help?   [Document URL]

I have an org chart in google sheets which is data linked to my lucid chart. It's actually multiple org charts broken up into multiple tabs in LC with filter views all backed by the same sheet. If I click "Refresh Data" on one of the tabs all of the tabs refresh which is great.   What I need to do is add one more tab and just edit the filter view but still have it linked to the same data source. However if I duplicate an existing tab it breaks the link (the data becomes static) and I've found no ways to introduce a new tab with a new filter without re-importing the whole sheet from scratch and losing all my changes. Surely this should be possible?

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level? (question asked 2 years ago by others is there any solution now )

ORG charts are documented using groups views as a way of showing (for example) scrum teams.This is a good idea.However I am looking for the way to include one employee in multiple teams. Scrum team A  Employee 2 Employee 1 Scrum Team B  Employee 3 Employee 1.In my google sheets I want to automatically create a group view for Scrum team so that an individual smart container is created for each scrum team. I then want each employee to be entered into the correct smart containers even if it's more than one smart container. This doesn't appear to be possible has anyone already solved this?

Hello I'm going the python route.  I've exported the subscription's resources to the azure.json and I can see the Network Security Groups in it but looking through the various views I do not see the NSGs or the ability to add them. How can I have the NSGs added to the views where applicable?   Thanks!

I have tried several times to reset the password without results I have checked spam and everything and it does not arrive I urgently need to be able to restart it since it allows me to enter because I originally started with my google account but it does not allow me to make changes because it asks for the password for everything and now I pay for the teams service and I can't assign it.Is there a solution? since I send a reset link and nothing happens on the page and nothing arrives in the inbox or spam

Hi there   I'm trying to add a row to an ERD shape. I currently have data in just one row I would now like to add 2 more rows to each of my entities. I have seen the post that explains how this is possible with the IOS app but I cannot work out how to do this on the web application using a desktop.   Can you tell me if this is possible?  Many Thanks

I wanted to create a room with length 17 ft and width 29.33. Once I create a room can't I enter the size in numbers and the size gets increased or decreased for the room? It is difficult to get precision with dragging lines or walls?   Kiran 

OLA SOLICITO CANCELAMENTO POIS O MEU PACOTE ERA GRATUIDO E TINHA RESTRICOES DE USO FIZ A COMPRA PARA TER ACESSO A OUTRAS FERRAMENTAS E MESMO ASSIM O PROGRAMA CONTINUOU LIMITANDO AS FERRAMENTAS ALEM DE COBRAR UM VALOR TOTALMENTE DIFERENTE DO PACOTE QUE EU ADQUIRI.   SOLICITO CANCELAMENTO COM URGENCIA 

I logged into Lucidchart and every single font in the menu is bugged for some reason. It also is not even showing all the fonts I had only a couple and none of them work. I cannot search for fonts or anything nor can I even delete the ones that do not work.

I am the administrator for my company as I am taking a on a new role - I need to assign ownership rights to several of my charts to another individual who is also an administrative user in my hierarchy.   How do I give him ownership right to specific charts?