Product Questions

Today there was a $1.00 debit on our checking account from Lucid Chart Com South J. I have no account with you and have not signed up for any trial. I find it disconcerting that you have access to my account. Please respond to this ASAP.

Hi    I am using conditional formatting with text labels showing some status and date text in an icon on the element. In some cases the text is trimmed.  The text is too long then I guess.  But in fact it is only 6 characters long which imho is not all that long and dates and many statusses have longer labels.   Is it possible to change the length of the label?   Sara

I feel like I'm missing something but not figuring it out. I'm importing a lot of network hardware stencils... they look like this [screenshot] I need a label to go with them when I place them in my diagram for easy identification. But I don't see how to get a text box automatically generated with the stencil's name or at least how to copy and paste the stencil name into a text box. Is there really no way? 

Is there a way to select multiple or all drawing tabs to perform a common function such as "Zoom to Page"?

Hi So I'm trying to use Lucidchart for Venn diagrams with applications in categorical logic.  So if we start with three partially overlapping circles labeled A B and C in the standard triangular arrangement we have four regions in the middle of the diagram where the circles overlap. Each overlapping area depicts the intersection of the different sets A B and C represented by the circles. See: (document URL removed for privacy and security) In the bottom Venn in that document what needs to be shaded in is the ellipse in the bottom center of the three circles representing the intersection of the bottom two circles B and C. How does one select _just that area_ for shading? And similarly with any of the other four regions where the circles overlap? Also does anyone know how to get other character sets for text in Lucidchart? I need mathematical symbols like an upside-down "U" for "intersection." Thanks kindly in advance David

Boa tarde Estou tentando cancelar a minha assinatura mas não tenho essa opção no menu. Tem somente Encerrar Conta com dois botões um para confirmar e outro para aceitar uma oferta de 1 mês grátis. Quero cancelar temporariamente a minha assinatura. Como fazer?

I was given access to a process flow a vendor asked me to review.  I wanted to add comments and questions in the flow but when I selected the comment function (") the system prompted me to upgrade for that functionality.  I upgrade to the individual account but still cannot access this feature.  Please advise. Thanks.

When I drag a shape (like a text box or a square) and drop it on my canvass it drops in at such a super small size that I cannot even adjust it without zooming in to 400 percent .  This is annoying and slows me down. Is there a way to drag shapes on large enough that I don't have to zoom in to be able to grab their corner and expand them?  Thanks!

HiI've created a master template in a document which succesfully applies each time I create a new tab. However if my diagram goes outside the contraints of the first page of that page the template is not applied and I have to manually copy the headers and footers. Is there a way to apply the master template to each page of a tab?  Kind regards Dom

Hi - On the iPadOS app resizing an object doesn't maintain it's aspect ratio like the web version. I've tried holding shift while resizing and long pressing as well can't seem to find any way to maintain the aspect ratio while resizing an object in a document. Is this feature present in iPadOS?

Hi  for some reason i can't change the password or email. I found out might be from old password characters as it shows this error when i clicked change.   Here is my old password: i wanna change to my new email if this password problem is solved from your end. from (email-address removed for privacy and security) to (email-address removed for privacy and security)       Here is link to the error. and photo attached(same image) (link removed for privacy and security)

I have been using lucid chart to do a diagram and have uploaded a few pictures with no issues. however now when I try to upload any kind of image regardless what it is saved as the image will fail to load. Is there a finite number of images you can put into a chart even if this is a paid-for account? or is this some error?

Please help me retrieve my previous files. I have a meeting tomorrow and new to retrieve my files. 

Hi  I'm having the hardest time resolving this line skipping when I am placing text in a shape. Please help!

Is there a way to create an array of a shape from a single selection without copying and pasting several times? ThanksJeff Humphry

Is there a way to take a portion of an expansive chart and put it on a slide? Or can you only put different pages on slides. I have a perpetual canvas and only need a portion of it to go to the spreadsheet. How can I do that?

I am looking to build a mindmap that looks like this: If I arrange the mindmap to look like that then add another element I get this:   This is a small example. At scale I get something unusable that looks like this. Please help!

Hello! Our Jira Cloud - Lucidchart integration is not working properly. I have visited the integration settings and ensured everything is connected up. I get the message that everything is ready to go. However when I open a Jira issue I receive an error message. See attached. I contacted Atlassian about this but they said it appears to be a Lucidchart issue.

recuperar mi cuenta

I want to flip an org chart I've already created. I see that inverted org chart templates are available but don't see a way to invert something I've already created without starting from scratch. Any help is greatly appreciated!

Dear all I'm using Lucidchart  and actually is the best but I got an issue Lucidchart  not supported more than 60 object  what the way to solve that in this case. Thanks in advance for any answer or recommendation 

When you add a 'Home' shape to a new document there is a window that opens with it that allows you to create a whole sitemap based on tabbed bullet points. Its quite a good little widget however I cannot for the life of me figure out how to re-open the thing once you close it. Some of the shapes have been added as 'future pages' with dotted lines instead of normal pages and I want to change that fact but for some reason right-clicking and selecting 'Change shape' does not have a plain page as an option. If I could just re-open that creator I might be able to figure out why three out of a dozen shapes got set as 'future' instead of normal. I've even gone into a new document and it seems that once you've closed the site map creator you cannot get another one. Even if you delete the 'home' shape and re-add it the creator widget will not re-open. I kind of wonder if this is a bug? Only one usage of site-creator allowed per document? Is there a menu item or key command I'm missing here? Tha

I see references in several places to "smart lines" and how they will move the point where a line comes out of its source as the target object is moved around. I'm working in mind maps and I can't get that to work. Is that feature only limited to certain diagram types? It would be super useful in mind maps.

I am new to Lucidchart. When I drag and drop a shape from the shape library how do I modify or delete the shape description that comes with it. For example when drag and drop a shape for a cone roof tank it comes with a description "cone roof tank" . How do I edit that description to read "API Bolted Tank" and position it at the top of the shape instead of bottom of the shape. Thanks. Rolando

like sheets i can freeze anywhere as i want when i need to draw up and down to see 10 models. and that's very convenient and efficient.