Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,894 Topics
  • 14,894 Replies
5893 Topics
Ayesha A101
Ayesha A101
posted in Product Questions
No upload data function available

  I've been trying for an hour to find where to upload my csv table so that I can create an org chart. There's at least three places where it says "just upload" and then when I go there to Import Data there's no sub menu. I had a Lucidchart subscription before and cancelled it because your templates are just so frustrating - I could just spend the time in excel or word or powerpoint if this is how long it will take me to building presentation materials. I have an individual subscription - tell me if this limits me from this function or what's going wrong.

10
Megan W101
Angelina C102
Angelina C102
posted in Product Questions
Re-sharing when a copy is made

Every couple of weeks I make a copy of my diagram with changes that have been implemented. Mostly because I have had issues with changes not saving and pieces of my diagram suddenly going missing. So I take safety measures now. Every time I make a copy do I need to reshare the diagram with those I have previously shared with? Meaning the share invite doesn't transfer over to the new copy?

90
Chase V
Jacob S101
Jacob S101
posted in Product Questions
Shape Size Integration

Hello I have created an org chart using an excel file and would like to regularly update it. I have a specific height and width of the shapes used but when I replace the data set with an updated version of the excel file the new people added to the org chart do not have the correctly sized icons. Is there a way to change the default size? Or can I make them automatically resize with a rule or something? Rather than selecting all and matching another shape? 

150
Chase V
Cobweb S
Cobweb S
asked in Product Questions
download images

Hi        I  lost images and they now are only in my Lucichart account . is it possible to download  only images   from my lucichart account ?       Best Regards Emil 

330
Chase V
Joe M101
Joe M101
asked in Product Questions
Lock Shape Height in Lucidchart

I am looking for a more granular "locking" capability for a basic rectangular shape (or shapes in general).  Visio provided access to shape "details".  The master shape could be configured this way and individual instances of the shape could be reconfigured using nifty lock settings (lock position lock height lock width lock aspect ratio etc.).  This was quite useful when building out IDEF models where I needed to maintain a consistent height for the function (or activity) blocks but needed flexibility to stretch the width of the rectangle to accommodate a longer function name.  The picture below illustrates the problem... A series of rectangular shapes are plopped down and I start renaming them.  As I expand the function name text (in the red shape) you see the shape height automatically increasing and everything starts to blow up... the control arrows (top) mechanisms (bottom) as well as the function number which is group with the larger rectangular shape.&nb

1232
Joe M101
Thomas R101
Thomas R101
posted in Product Questions
Distances Do not Align

I'm new to Lucidchart and thus far enjoying it. However I have one issue: Distances between objects won't align. If I want say 1 inch then then on one side they go to .998 and the other 1 inch. This make lines that are at slight angles rather than horizontal/vertical. I've tried a whole bunch of settings but cannot seem to get this to just make distances the same. Any help would be appreciated.

70
Tate S
John C103
John C103
posted in Product Questions
Insert a link to open a pdf rather than download the pdf

I have an external link to a pdf document. When I follow the link the document downloads. Is there a way to open the pdf in a new tab rather than download?

190
Chase V
bryant
bryant
asked in Product Questions
Is there a way to split a diagram chart into sections with a line and fill in each section?

Hi thereIs there a way to split a diagram into multiple sections such as with a line? (and maybe color each section)The only way I was able to do this was to make three square sections but it's a lot more difficult to add shapes inside them and there is also no grid lines. Thank you in advance!   

570
bryant
Craig
Craig
asked in Product Questions
How can I enable Team Folders in Lucidchart?

Team folders isn't an option on our collaboration tab and it isn't an option under folders in the document tab.  How do I enable this?

623
Emma D
Richard B102
Richard B102
posted in Product Questions
Backup and Restore Loses the Folder Structure

Hello.  I'm having a problem with the Backup and Restore functionality.   I have two accounts and need to move diagrams from one account to the second.  This is not a 'share' as I need an actual unassociated copy which the second account can use.   I performed a backup from the first account and then restored that file into the second account.  It appears the files transferred ok into the second account BUT there was no folder structure carried across so I just have a 'pile' of docs in the 'Restore-YYYY-MM-DD' folder.  This is problematic on two counts. First the docs are carefully organised in folders and are now totally random so it would take ages to work out what are the docs I need to keep in the new account (I need to delete a bunch of folders I don't want in the second account). Second if I were just doing a restore because I'd lost stuff I'd be in exactly the same position; lots of docs but completely disorganised. How do I retain the folder struct

140
Megan W101
M
Megha P
posted in Product Questions
employee photo in a circular org chart

Hi i have created a circular organisation chart and have manually added the employees. Iam not able to add the employee photos. how do i do it?

90
Chase V
rmirelez
rmirelez
posted in Product Questions
Pinning shapes to Toolbox

I was watching a tutorial and noticed the user was able to Pin shapes to her toolbox after selecting them. There was a "Pin" icon she was able to click. I don't see that "Pin" icon in any of the shapes I've selected. Anyone know how I can pin different shapes to my toolbox?

60
rmirelez
A80
A80
posted in Product Questions
ER Diagrams - how to scroll through columns when limiting the "Fields"?

In an ER diagram I use the "fields" option in the toolbar to only show the top X columns in certain tables since they are very large. Is there no way to scroll through the column lists in these tables? Do I really need to resize the table every time I want to see the columns in them?

50
Eric R
Troy Kay
Troy Kay
asked in Product Questions
How do I create isometric diagrams in Lucidchart?

How do I create isometric diagrams in Lucidchart?

3633
Dave102
cpatton
cpatton
posted in Product Questions
Alignment Control

We have 4 Levels in our department.  Director Manager Engineer Technician across multiple cities.  Currently we have a Manager in one office reporting to the Director as well as 2 Engineers in another office reporting to the same Director.  If I fill in the Org Chart it forces me to have the Engineers and Manager on the same horizontal row because of the reporting structure.  This will rub some the wrong way if I show it like this because it is saying the Manager is the same as the Engineers in terms of hierarchy.  I want to push the Engineers down a row however i don't have a position between the Engineers and Director to make Lucid Chart do this so all the titles align correctly across the rows.    Is there a way to manually move the Engineers down a row?

20
Maison W
John J103
John J103
posted in Product Questions
Templates for Narrative Game Design

What templates do you recommend creating interactive narratives for video games with choices in action and dialogue?

80
John J103
Tim Wainwright
Tim Wainwright
posted in Product Questions
Help meh please! - How to scale a diagram

Hi all  Having some trouble and I think this should be a quick fix but I'm a brand new baby user on this thing and haven't been able to learn all the features of the solution. I'm using the Sales : Wining by Design "Content Map" template and would like to scale it so that I can fit a lot more bubbles in the various boxes.  If I try to select all and drag it to a far greater size the lines start to get thrown off etc (pic 2) Really I need to scale the background lines - I'll happily drag the bubbles one by one to where they are supposed to end up on a new larger background    

110
Annika W101
A80
A80
posted in Product Questions
Smartlines not working in ER diagrams?

Smart lines work when I connect normal shapes together but when building an ER diagram those objects don't highlight when I drag a line into them. Do smart lines not work with ER shapes?

150
Flavia D
Marshall L101
Marshall L101
asked in Product Questions
text alignment isn't working as expected

Previously I was able to align text to the lower left corner of its container with no problems. Recently I noticed that no matter what I do (native text object or another shape that can contain text) there's always a margin on the left side. I can't get it to be flush with the bottom corner. I double checked the alignment and padding options.

2140
Micah
Michelle D101
Michelle D101
posted in Product Questions
Exceptions to the Template

I have a process map that I've selected a theme for that includes frameless squares. Everything is already colour coded and took quite some time to do. I have 3 processes that I want to group together by placing them side-by-side but they're the same colour because they fall under the same category so I wanted to add a small frame around just these shapes but since frames don't follow the design of the template I chose it won't let me add a frame to just those three shapes. Is there a way to add exception-shapes to a sheet with a template? This is very frustrating!

10
Eric R
Jean-Baptiste M
Jean-Baptiste M
posted in Product Questions
Modification en partage d'équipe

Bonjour Je viens de prendre un compte PRO. J'ai créé des documents partagés avec des personnes qui ont une compte gratuit mais elles ne peuvent pas modifier. Faut-il un compte basique pour modifier ou cela est-il possible avec un compte gratuit ? Merci Jean-Baptiste

10
Megan W101
Seamus G
Seamus G
posted in Product Questions
Can Free Accounts edit Org Charts

I have shared an Org Chart with a colleague who uses a Free Account but he doesn't appear to be able to edit it. There are less than 30 objects on the chart. Is there a restriction for free accounts?

10
Megan W101
Josh C102
Josh C102
posted in Product Questions
Replace Data for all Pages

I have created an organisation chart using the Import Data function for excel and am required to duplicate pages and apply a filter for each function (HR Finance etc.). Is it possible to replace the data only once and have it flow through to all the filtered pages?

50
Eric R
Sahara H
Sahara H
posted in Product Questions
Is there a way to get the chart to shift as I add shapes/lines?

Is there a way I can get the rest of the chart to auto-shift around whatever new shapes and lines I am adding? It is taking FOREVER to hand-drag every group of flowchart bubbles to make new space when I need to add a new option or tree of options.

40
Eric R
Jonathon D
Jonathon D
asked in Product Questions
How to show specialization/generalization on EER diagram?

EER diagrams can show specialization by placing a subset symbol on a line.  How would I add that to my diagram? I haven't seen such a symbol.

501
Chase V
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.