Product questions

I created a flowchart and now I am unable to edit the document. I am prompted to request a license from the administrator after I have already created it. 

It would be nice to be able to change the owner of a document from one user to another without having to copy the document or remove a user account.  Use case:  a user changes role/project and documents they have been working on are assigned then to a person taking on the role.  Imagine a bunch of documents. 

The description of the Share --> Publish feature reads "Generate a continuously updated link to share with others". The word "continuously updated" gives the impression that the link shows a live view of the document. In other words if I update the document at anytime after generating the link then those changes will be visible immediately in the published link. However this does not appear to be the case: the link appears to capture the document at the time it was generated and any updates afterward are not reflected. Can someone please clarify how this is supposed to work.

How can I create text that is curved - either following a curved line or circumference of a circle?

Hi I'm trying to build an architecture diagram where each shape has custom properties (like description wiki url repo url contact person etc.). I wanted to show all of this information in a panel at the bottom when the shape is clicked instead of showing it within the shape using formula. Kinda similar to the properties plugin in draw.io.  I tried to create such a panel in another layer and toggle that layer using shape actions. But that panel can't access the properties of the shape that was clicked to show in the panel.   Please suggest a solution.     Thanks  Nishant 

The video on this topic says that swimlane borders will show adjustment arrows to change the vertical size of a swim lane.  These arrows do no show on my diagram. Any ideas?

I have a link to a google sheet the data is successfully uploading into the org chart but now as I update who reports to who the actual chart isn't reflecting those changes? I refresh the data set the data set has the updated info but the org chart doesn't change. Am I missing something here?

HiI've got a PostGres server I want to extract the public schema from. I can get the code to work and extract the ERD to a CSV file. However the code provided by Lucid (Below) doesn't extract the relationships between tables? "SET enable_nestloop=0;SELECT 'postgresql' AS dbmst.table_catalogt.table_schemat.table_namec.column_namec.ordinal_positionc.data_typec.character_maximum_lengthn.constraint_typek2.table_schemak2.table_namek2.column_name FROM information_schema.tables t NATURAL LEFT JOIN information_schema.columns c LEFT JOIN(information_schema.key_column_usage k NATURAL JOIN information_schema.table_constraints n NATURAL LEFT JOIN information_schema.referential_constraints r)ON c.table_catalog=k.table_catalog AND c.table_schema=k.table_schema AND c.table_name=k.table_name AND c.column_name=k.column_name LEFT JOIN information_schema.key_column_usage k2 ON k.position_in_unique_constraint=k2.ordinal_position AND r.unique_constraint_catalog=k2.constraint_catalog AND r

Hello I am trying to embed a lucid diagram into a confluence page and do not want to use the rich editor (our team dislikes the way the rich editor scrolls and interacts - we wish the diagrams to simply look like images but with the ability to live update when we wish). It seems the pages setting in the properties modal is not respected unless the rich editor is selected. Is there any solution to this? Thank you

I have an account with an active licence paid by the company which is my main account. Recently I noticed that I'm being logged in with SSO but it's a duplicate account with no active licence. Ideally I would like to use the SSO account and merge the username/password based one into it. However I can't do that because the active license is on the account I would have to close. I tried the steps in this Help post but I don't have the option to close the SSO company account. Is there a way for me to transfer the active licence to the SSO account so that I can then close the former?

I have  a lucid chart  I want to copy it in a pdf or doc or doxc save to my computer 

Your app on iPad does not let me to open my charts. I first created them without an account. Then I created my account on your site in a browser on my laptop (email:  lucidchart@gwizdka.com)   The app on iPad blocks "create account" and blocks "use your email".  Only login with Google/Office 365/Apple are not blocked (not grayed out).  Why?  

I would like to add a link in a certain step in lucidchart to an external saved word document which describes detailed steps.Example: - The business process describes the preparation of an offer.- Step n of the business process describes how to enter the data into the system. - For this step there is an instruction in Word with the single steps in the corresponding software. I would like to link these instructions in step n.

I really love Lucidchart for software engineering with UML. I'm considering asking my company to upgrade my account but there is one thing that I'm hesitant about. We use Google Workspace and I love the Lucidchart plugin for Google Drive but it seems that Lucidchart saves the diagrams I create under my account's drive in a folder called Lucidchart. Is it possible to save diagrams to a shared google drive within my organization instead of my specific account? As an organization we want to keep all project files on the shared drive and not on employees google drive. If this is possible in the premium account I will definitely campaign for the upgrade.

I would imagine that if you created a page and wanted to import the contents of another page you wouldn't want to replace the contents of the page you wish to import into. This isn't how import page works though. How can I import a page and include it in a section of the destination page without replacing the entire destination page? I would simply use duplicate if I wanted to replace the entire page

We have a unique situation where one of our employees is going on long term disability. His manager will have to take over all his individual files (they were not shared in a team folder). Looking at the help articles and support posts looks like the only way to do this is to delete his account and transfer the contents?  If you have another method please let me know. Thanks!

Hi When I add a new document this morning every shapes and lines are default rounded and I cannot find any default to change this feature back. Where can I change default settings to NOT rounded?

I am trying to pull data from a google sheet is that shared with me. But I am unable to find the google sheet on the list of sheets. Do I need to own the google sheets to pull data from it? 

I agree with Benjamin H. I too can't copy multiply cells in the 'table with header'.   I am using the online version of the software!

Hi  i don't remember my password i have pressed the "forgot your password" button 3 times and haven't received a reply. please advise and help me this is very important. Thank you Lior

How to create a filter in google sheets and sync it with lucidchart?

If I open the Actions menu to add a link or action to an object there is the 'Pin' icon in the corner of the menu. If I click on it the menu stays open on the screen as a window. However as soon as I click anywhere on the page the pinned Actions window disappears which entirely defeats the action of pinning it. No other pinnable window behaves this way. All others remain on the screen until they are un-pinned by the user.

My team are able to preview the file but this feature is almost pointless as they can't read any of the entities/fields. When they zoom in it is just all a big blur. Am I doing something wrong? the document is synced and the integration appears to be linked well with my Lucidchart account...What are my other options for sharing the UML/ER I've created on Lucidchart if we can't get this to work immediately or if there is no fix?

Enterprise account users with Corporate Template Admin Privileges can centrally manage via Corporate Templates as explained in this article. But Team Templates still exist - what is the difference between Team and Corporate templates and why both?

I have a use case for the org chart functionality but it relies on getting the attached image to be more prominent. Can I have some sort of click action associated with the image to make it bigger or even open full res in another tab/window?