Hi there

Sorry about the trouble you're experiencing when downloading your document as a PNG using Safari. I'm happy to help.

Here are some specific things to check when exporting your document:

• Try the export in an Incognito browsing session (Chrome is recommended). This often improves performance by clearing your cache and cookies and disabling your extensions.


• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network ensuring that you are on a strong stable connection.

If these steps don't resolve the issue please submit a ticket to our Support team so we can take a closer look. Please include:

1. The URL of the document(s) affected.


2. A description of the download settings (file type document pages cropping quality etc.) that you selected for the download.


3. A screenshot of any error messages or pop-ups that appear when you attempt to export.


4. A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

You're welcome to follow up here with any additional questions about this issue.