Skip to main content

Hi

I created a new document from a template but when I try to print it or save it as a PDF it will not print my new document but the original template.  I tried opening it in an incognito window but still with the same results.

When I create a document without the help of a template if printed fine.

Devin

Hi Devin thanks for posting on the Community! Would you please submit a support ticket with the following information so we can look into this issue:



  • Document URL for the document you are trying to print/save as a PDF.

  • A screenshot and description of what does not look correct about the printed document.

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).


Thanks!

Reply


Lucid Software Inc. Supplemental Community Terms