Product Questions

I have tried several times to reset the password without results I have checked spam and everything and it does not arrive I urgently need to be able to restart it since it allows me to enter because I originally started with my google account but it does not allow me to make changes because it asks for the password for everything and now I pay for the teams service and I can't assign it.Is there a solution? since I send a reset link and nothing happens on the page and nothing arrives in the inbox or spam

Hi there   I'm trying to add a row to an ERD shape. I currently have data in just one row I would now like to add 2 more rows to each of my entities. I have seen the post that explains how this is possible with the IOS app but I cannot work out how to do this on the web application using a desktop.   Can you tell me if this is possible?  Many Thanks

I wanted to create a room with length 17 ft and width 29.33. Once I create a room can't I enter the size in numbers and the size gets increased or decreased for the room? It is difficult to get precision with dragging lines or walls?   Kiran 

OLA SOLICITO CANCELAMENTO POIS O MEU PACOTE ERA GRATUIDO E TINHA RESTRICOES DE USO FIZ A COMPRA PARA TER ACESSO A OUTRAS FERRAMENTAS E MESMO ASSIM O PROGRAMA CONTINUOU LIMITANDO AS FERRAMENTAS ALEM DE COBRAR UM VALOR TOTALMENTE DIFERENTE DO PACOTE QUE EU ADQUIRI.   SOLICITO CANCELAMENTO COM URGENCIA 

I logged into Lucidchart and every single font in the menu is bugged for some reason. It also is not even showing all the fonts I had only a couple and none of them work. I cannot search for fonts or anything nor can I even delete the ones that do not work.

I am the administrator for my company as I am taking a on a new role - I need to assign ownership rights to several of my charts to another individual who is also an administrative user in my hierarchy.   How do I give him ownership right to specific charts?

Deseo cancelar la suscripcion el motivo es que no la volvere a utilizar.

I have a use case where I need to be able to lock a horizontal line to a specific vertical position but I want to still be able to change the position of the end points horizontally. I can unlock the line position/size when I need to change it but that is tedious.   Is there such a feature for Lucidchart?  

Realizei a assinatura do plano porém com cobranças mensais foi debitado do meu cartão o valor do plano anual ou seja USD 24000 considerando que estou utilizando a plataforma a 2 semanas solicito o estorno dos meses não utilizados e o cancelamento.

Boa tarde na data de hoje 12/10/2020 tentei utilizar os US 1000 que ganhei em um questionário de vocês e acabei comprando o plano anual vindo uma cobrança de quase R$ 53000 no meu cartão pois o site de vocês utilizou os dados do meu cartão do período experimental para efetuar a cobrança.   Solicito o estorno do valor por favor por onde eu devo fazer esse pedido ? já pedi o estorno também junto ao banco do cartão

I just paid $95 to get to a monthly team version and this doesn't even come with salesforce import? This used to be a feature for everyone and is why i came back. Fine i'll pay but it wont let me use the import! It keeps telling me to upgrade.   I spent the rest of my time copying over an ERD into draw.io. Can you please refund my $95?

Estimados por favor necesito que me reemblosen un pago no autorizado por 95USD. Yo lo único que hice fue solicitar la prueba gratis por 7 días y finalmente la aplicación no era lo que yo buscaba YO NO AUTORICÉ LA SUSCRIPCIÓN ANUAL les agradecería contactarse conmigo a la brevedad Saludos Guillermo Videla

  Is there a way to hide the xy coordinates and the proximity measurements that appear when dragging an element around the screen?

Hi I am creating a set of shapes for a custom diagram. I would like to create shapes that through a menu bar (like the one in the picture) can modify the shae proerties and content in the shape directly. There is a way to do this from custom shape or it is avaialble only for predefiend shapes Thanks for your support

Ho provato più volte a passare dall'account gratuito a quello per gli studenti ho anche compilato un form e inviato la richiesta ma ancora niente come posso fare ?

For Paid subscriptions to Lucid is the software available to download so our proprietary diagrams are not saved on the cloud but on our servers?

How can I easily jump to different areas on the canvas without scrolling or zooming out to see everything and zooming back in?

After a voting session can I come back on a different day and view the results again?

What emoji reactions can I add to my objects? How many can I add? How can I see what emoji reactions my collaborators have added?

How do I set up the Lucidspark Google Drive integration? What does it mean to sync my Lucidspark boards?

If I use Lucidspark with Slack does it mean that I can do all of my sharing exclusively through Slack? Do I have to log into Lucidspark at all to share boards?

I’m new to Lucidspark and need some help getting started. Do you have a guide? If I think of a question while I’m working in Lucidspark is there a way to easily get help?

How can I share my Lucid documents with my clients that don’t have a Lucid account?

How can I easily group a few ideas text boxes and drawings so I can keep everything organized? I also want to move them to a new spot on my canvas but don’t want to move everything individually.

I’ve finished brainstorming and adding my ideas to the canvas. Can I organize and categorize them?