Hi
Im signed up to the free trail to see if your product works for us
im trying to creat an org chart but it will not import i just get this
Can you help
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Hi Ian
Thanks posting in the Lucid community.
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Sometimes document performance issues can be related to browser issues this step will help us eliminate that possibility.
If this doesn’t resolve the problem would you mind contacting our team directly via this form so that we can take a closer look at the issue?
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