Product Questions

Is there a way to change the font size appearance or any other standard formatting of the date label on a timeline interval? I'd like the option to hide the date or at least make it smaller or create a space between the interval text and the date. Is there a way to do this other than creating a text block and layering on top? 

Some of the 177 pictures that I entered into the org need to be moved within the circle. I want to see if that is possible.

I have two Lucidchart documents each of which has two pages. I want to combine them into a single 4-page file but don't see any way to move the pages from one of the documents into the other. Does anyone know if this is possible and if so how to do it?

I have a the indication I have use all my free quota and I'm over by 14% I deleted most of my documents and if I add the size of all my documents I have roughly 10MB of space in use but I still have the issue of been over quota I thought that it may be the trash that need to be empty so according with your info it will take about 7 days for the trash to automatically delete the files it has been a couple of months since I deleted the docs and I'm still over over quota. Can you help to understand why I'm over quota?.                    //Carlos.

Hi How do I connect Lucidchart to Salesforce Non-Prod (Sandbox) environment to import data model? By default it is connecting to the production instance. Access to production is always restricted for these sort of tasks. Thanks Hardeep  

Hi there  I have three personal accounts with you one with my own email and two with two previous company emails. I';d like to consolidate them into one account and also make sure that my subscription is allocated to my personal email.  Many thanks Adrian

Can you please add the function of amending the thickness of a wall segment?   Cheers   W

Can you please add the function of printing or exporting with the background Grid showing. This would be incredibly helpful.  Cheers

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error. Error : Please adjust firewall : Lucidchart Plugin https://lucid.app is unreachable from your confluence server host.

The pages in my project are all one custom size... When i go into presenter mode they are not centered and rather just around to different areas of my screen. Please help! 

Hi We have a data warehouse that gets its data from a variety of sources Website google analytics Airtable zendesk and ecommerce (wooCommerce) For some of the data we use Stich data We have ER diagrams already done What would be the best type of diagram for an overview of the process or data pipelines. I only want to create an overview for this such as the DB with the connection routes from websites ecommerce sites Airtable ect I ask as its not really a flow diagram well at least I dont think that is the correct diagram Any ideas for a template? Many thanks in advance

Hi there I've juste edited a form in Inkscape... when trying to import ever from the import method or the insert method my SVG form is either cropped or modified. Is there a special SVG format to use when exporting from Inkscape ? Thanks a lot   Etienne

When I add rows in an entity shape the font is different than those existing rows which doesn't look good. I have to change new rows one by one. Is there a way to make new row the same font as the existing one above or below it? Also any way to select multiple rows to change appearance together? It's time-consuming to change one row at a time.

Is there a way to change the color of the math from the equations library?

Hi am I correct in understanding that LucidChart does not allow the export of shapes in other software for editing and only exports a whole diagramme as read-only? I'd like to export an org chart in ppt doc or xls. It's pretty limiting.

I cannot move a document to a shared Lucid folder.  How do I do this?

When I share a document with a specific employee how can I be sure they only have access to that document? The information on sharing states "Note: When you share a folder with collaborators you will give them access to every document within that folder." I shared a document with one employee and a second document with another employee. I want to ensure those employees only see the document which I specifically shared with them

Hi I have been using Lucid Charts to create my network diagrams. I then save my diagrams in various SharePoint locations. Is it possible for me to update a Lucidchart diagram then all the SharePoint places where I have the diagram saved automatically update with the changes I made to the original diagram? Is this possible?

Hi Is there a way to disable the auto arrange feature with Site Maps as it changes my layouts and connection points everything I move an item around or add an item. I need my specific layouts untouched. Very frustrating to work with. Thanks

I bought a lucid chart license so I could make diagrams for a book. I've used some of the built in icons such as those for AWS in some of my diagrams but my publisher is concerned over the potential licensing issues. I would expect that such things would be negotiated by lucid chart before being offered in a paid product but I need to hear it from the horse's mouth. Can lucid chart confirm?

Hi  Does LucidChart support input box or dropdown list to easily set conditional formatting? My intention is to make the conditional formatting function visible similar to how we make and use interactive buttons. I would like to key in a text value or choose a text value from a dropdown list and then display the output on a shape or display all shapes/objects that satisfy the condition. Thank you.

I have a chart with 75 shapes.  There are 3 different sizes.  I would like to select multiple sizes and size them  the same. I have tried the "shape options" tool box to match shape sizes manually.  It doesn't work right.  And even displays a size change w/o there being a visual change in the shape. I have also tried Arrange>Match Shape - again - no changes to my shapes.  My shapes are "unlocked" - not even sure what that means.  Is it related to the shape I am using? It looks like a plain rectangle to me. 

Saw posts about adding additional documents to a shared folder where permissions are granted to edit and share. However how about deleting documents? Are others able to delete my shared documents?   Best wishes Larry

Hi there I love the distribute objects feature but was wondering if there is a way to set the space between the objects to a specific distance? For example is there a way to ensure that when I distribute objects that there will be a distance of 2cm between each object? Thanks

I have noticed recently that every object I need to use it has a dot inside it. I need to know how to remove it.