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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,895 Topics
  • 14,891 Replies
5894 Topics
Yves-Luc C
Yves-Luc C
posted in Product Questions
BC event

How can we put the dates in negative mode for Before Christ (BC) event...

10
Annika W101
Liz A
Liz A
posted in Product Questions
Text inside shapes

Creating a flow chart with swim lanes and am using same sized shapes and font size (Droid Sans 6pt) but at some point during zoom process I am clicking on something that makes everything shrink so shapes appear smaller and text that once fit inside the shape now overflows (I don't want to use the auto fit option as I want all text to be a specified size).  Have tried clicking on the various Zoom options within View tab resizing using standard zoom bar at bottom of page and adjusting Content Scale from within Page Settings but cannot figure out how to get back to my original set up.  I did wonder if my other chart had been corrupted in some way so created a new one from scratch.... everything was fine for 3hrs then I touched something that messed it up again - please help?

250
Abby S
Alfonso d
Alfonso d
posted in Product Questions
Style shortcuts

im color coding parts of my flow so that i wish i could set the default style on demand with a keyboard shortcut so that every new item matches the style but also allowing me to easily set styles used on the page

40
Micah
Chuck C
Chuck C
asked in Product Questions
Drawing a half circle in Lucidchart

I need to draw a small half circle in Lucidchart and have not found a good way to do that. Using a curved line does not make a symmetrical half circle or most probably I have not found how to do it. The end result of this is to draw a circuit breaker symbol which is a vertical half circle with a small T on top. 

6110
Maison W
Ted B
Ted B
posted in Product Questions
On my floorplan I can only make tables that are 4'8" or 5'4" not 5' like I need

Aloha On my floorplan I can only make tables that are 4'8" or 5'4" not 5' like I need.   Please advise. Thanks Ted Banta

100
Micah
Micah
MicahLucid community team
posted in Product Questions
HOW TO REQUEST A FREE EDUCATIONAL ACCOUNT UPGRADE FOR LUCID

Lucid offers free educational upgrades to students and educators! The free upgrade gives you access to the features described here including unlimited objects and three editable documents.  K-12 If you are a student or educator in a K-12 school and have signed up for a free Lucid account using your school-issued email address you will be automatically upgraded to a free educational account.   Higher Ed If you are a student or educator at a university or college and have signed up for a free Lucid account using your school issued email address and have also chosen “Student” or “Educator” in the persona picker when setting up your account you will be automatically upgraded to a free educational account. If you are not automatically upgraded please fill out this form to request your educational upgrade. Thanks and have a great school year!

2140
Micah
Brian S101
Brian S101
asked in Product Questions
Find document in Lucid

Many times my team will share direct links to a document (goes directly into the editor).  I can't seem to find a way from the editor to see which folder this document is in.  It would be great if there was a breadcrumb or navigation link next to the document name.  Am i simply missing this function somewhere else? This is by far my #1 annoyance / missing feature daily

1034
Lance
Lucid Legend Level 6
ludovico R
ludovico R
posted in Product Questions
Separate text

Hi everyone!When I insert a text I can write line by line typing "enter" but if I'm in a Basic diagram I' can't. Anyone knows how?Thanks!  

70
Annika W101
Rusty G
Rusty G
asked in Product Questions
If I cancel my account will I still have access to my Lucidchart, Lucidspark, and Lucidscale documents?

If i cancel my account will i still have access to the charts that i have drawn up? I have linked by Lucidchart to GoogleDrive so I have backed up all my designs. Thanks in advance.

570
Micah
Casey D
Casey D
posted in Product Questions
SAML and JiT provisioning

We use Azure AD as our SSO IDP.  I was wondering if it's possible to allow anyone in our directory to log into Lucidchart but only license those who have been "assigned" the application within Azure. From what I can conclude from the Lucidchart documentation it's an all or nothing (anyone can login and get a license anyone can login but you need to manually assign a license or only those permitted can login and automatically receive a license). Any help or clarification is appreciated.  Thanks! -Casey

230
Casey D
Anna R
Anna R
posted in Product Questions
uml sequence diagram alt box

Hi Is there a way to change the proportions between if and else subboxes in alt box? I am ending up with very big alt boxes where at least one half's content takes much less space then the other. Documents look massive. Thanks! Anna

310
Anna R
Steve M103
Steve M103
posted in Product Questions
Workcell shape

During a demo the presenter added a "workcell" shape to his diagram. I was unable to locate this shape in any of the shape libraries. So how is it that it was included in his shape set but not in mine? Is there a version of Lucidchart that contains more shapes? And how would I go about obtaining this shape?

10
Steve M103
Rae
Rae
asked in Product Questions
Edit shape with link to another page

Is the default text in an off-page reference shape editable? Clicking on the off-page reference shape of course jumps to page on which the shape is linked. Seems to be no way to edit the text. 

361
Micah
Jean M101
Jean M101
posted in Product Questions
Mapping website architecture

I'm trying to map the existing structure of different sections of our website and feel like this is looking like a schematic with all these lines. Is there a better way to do this? I'm not sure even what to call this. Website architecture doesn't bring up what I'm looking for. I don't need to map individual pages; I need to map what goes where.

50
Jean M102
Michelle D102
Michelle D102
posted in Product Questions
Touchpadl

How do I click and drag shapes with my touchpad?

20
Annika W101
Julian D101
Julian D101
asked in Product Questions
Replace an image

Hi how can I replace or update an image in a diagram? If I want to change an image I import it and I have to replace it manually instead of the old one...Is there any feature for this? Thanks.

1501
Annika W101
Anna W
Anna W
posted in Product Questions
Perpendicular lines

Hi Is there a way to force a line to run perpendicular to an object.  I am creating network diagrams whereIi have one hard wide line to represent a VLAN and then a number of icons that represent the objects on the network. i want to create lines that join the objects to the correct VLAN. What I want is for the lines to always be vertical or horizontal -  not at any other angle  . So if I move the object or resize the VLAN object I want my line ending to slide along the line.  Can i do this or is this a feature request.

70
Abby S
Mattson H
Mattson H
posted in Product Questions
Org Chart Template

Why can I not use the "Add Action" feature when using pre-built org chart templates? I want to add a document that can be click on within the "Department" info to explain what that particular manager's team does. If that feature is not possible will the templates can you show me how expand/hide a group of shapes under the above shape/individual like you can do with the org charts? Thanks!

80
Micah
Laura M101
Laura M101
posted in Product Questions
How can I transfer a part of my documents (not all) to another account?

It seems that the only option is to use Backup / Restore for ALL documents not only a part of them. Please clarify.

40
Abby S
Christian Spiesslechner
Christian Spiesslechner
posted in Product Questions
Export Page 2 or 3 to Visio

Hi I'm trying to export my process groups to Visio. But when i export it only the first page gets exported. All other pages don't. Is there a setting i have overseen? When i export it to pdf or svg i can choose which pages i want to export.  Thanks for your help! BR Christian

40
Micah
Luca S
Luca S
posted in Product Questions
Add Connection Points

Hello Lucidchart Team Is it possible to add Connection point to a shape? Following problem we got many network devices stencils with transparent spare place. If we want to add a line it starts not connected to the stencil. Is there a way to manually add Connection points in the stencil or edit the stencil itself? Cheers Luca

610
Tate S
Gavin A
Gavin A
posted in Product Questions
objects in swim lane

Hi For some reason objects i put inside a swimlane are not considered as swimlane content so when i move the swimlane the objects inside don't move with it.  Super annoying and can;t figure out why.  kr Gavin

50
Abby S
Klaus
Klaus
posted in Product Questions
How can Use a copy of a Chart

Hi with confluence integration: How can I use a copy of a Lucidchart in another Confluence page? Best regards Klaus

100
Maison W
Grant B
Grant B
asked in Product Questions
Highlight shapes in Lucidchart

I have a diagram of a complex system which is made up of multiple sub systems. I'd like to be able to highlight those sub systems by greying out the background parts of the system. I can do this in Visio by putting objects in layers and applying a fade out colour to all the layers I don't want to highlight. Layers in Lucidchart don't appear to work that way as they can only be shown or hidden. Is there any other way to do this? Keep in mind some of the elements are reused between systems so I need to be able to focus on those items in each layer. Here is an example of what I mean. Page 1 is the full diagram and page 234 show different views I want to be able to highlight and switch between. (document url redacted for security/privacy)

611
Annika W101
Matt R102
Matt R102
posted in Product Questions
Aging

I have a list of action items for certain products.  I enter the start date.  I would like to insert a formula into the neighboring cell that shows how much time has passed since the task was started.  I will then have a finish date and I would like the Aging to stop counting after an end date is entered and reflect how long it took from start to finish in days.  

30
Micah
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