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ahilario
December 10, 2021
Solved

Enabling and configuring SAML

  • December 10, 2021
  • 1 reply
  • 112 views

Hi

I have configured SAML on both our IDP and lucidchart but I am seeing 
"Your team is not configured for SAML. Please have your team admin contact support." 

Best answer by Adam Y

Hi

Thanks for posting in the Lucid Community. The error you're seeing typically indicates that your SAML domain in the Lucid Admin Panel and the domain set for the Lucid app in your IDP do not match. If you need further assistance please contact us via support@lucidchart.com so we can help investigate.  

Comments

Adam Y
Adam YAnswer
Lucid support team
December 13, 2021

Hi

Thanks for posting in the Lucid Community. The error you're seeing typically indicates that your SAML domain in the Lucid Admin Panel and the domain set for the Lucid app in your IDP do not match. If you need further assistance please contact us via support@lucidchart.com so we can help investigate.