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Confluence Wiki - can't embed due to 'Access token is probably invalid'

  • December 9, 2021
  • 1 reply
  • 16 views

Denis T

Getting an error attempting to embed a LucidChart diagram on a wiki page:

I've confirmed I have edit & share access to the diagram - interestingly I AM able to embed a digram I created on the same page.

Any ideas on how to fix?

Comments

Maison W
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  • Lucid support team
  • December 9, 2021

Hi Denis thanks for posting in the Community! So the issue is specific to when you attempt to insert that particular document? Can you try creating a copy of the document (File > Duplicate) and inserting the copy in Confluence instead to see if the issue persists? If that still doesn't resolve the issue can you please submit a support ticket through this form and include the full document URL and a screenshot of your javascript console when the issue occurs? This will help us take a closer look. Thanks!