Confluence Wiki - can't embed due to 'Access token is probably invalid'

Forum|Forum|4 years ago
December 9, 2021
1 reply
28 views

Getting an error attempting to embed a LucidChart diagram on a wiki page:

I've confirmed I have edit & share access to the diagram - interestingly I AM able to embed a digram I created on the same page.

Any ideas on how to fix?

Maison W

Lucid support team

Hi Denis thanks for posting in the Community! So the issue is specific to when you attempt to insert that particular document? Can you try creating a copy of the document (File > Duplicate) and inserting the copy in Confluence instead to see if the issue persists? If that still doesn't resolve the issue can you please submit a support ticket through this form and include the full document URL and a screenshot of your javascript console when the issue occurs? This will help us take a closer look. Thanks!

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