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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,902 Topics
  • 14,909 Replies
5901 Topics
Alexia V
Alexia V
posted in Product Questions
Not enough templates

Good morning I have purchased a license to make the most of the templates but I feel very limited with the offer. I am sure it is due to some configuration that I have made regarding my needs but I cannot find a way to access more templates. I search for infographics and I only get one. I am sure that this is due to a problem of mine and not Lucidchart's please I ask URGENT HELP so that the investment is not in vain. Thanks

10
Flavia D
Ramiro c
Ramiro c
posted in Product Questions
No logro obtener el beneficio de estudiante :(

Buenas noches hace unos dias envie una peticion para obtener el beneficio estudiantil de lucid. hace unos minutos me llego un correo electronico informandome que necesitaba actualizar mi correo el cual ya esta actualizado desde hace mucho (es el mismo correo al cual pertenece a mi cuenta y escribi la peticion) espero su respuesta. Atte Ramiro :)me 

20
Nico S
Emily S
Emily S
posted in Product Questions
No option to choose existing layers in actions

Hi- An hour ago I could make actions to toggle specific layers on and off. Now when I try to set up an action to toggle layers the only item in the drop-down is "Select All." Why will it not let me pick one of my existing layers? 

20
Emma D
Robert A101
Robert A101
posted in Product Questions
Firefox - documents folder

Hello there when I'm using Firefox I can only see the loading animation in the documents folder. Everything else works fine just the folder view doesn't work. Do you have any ideas? Cheers Robert

50
Nico S
vittorio b
vittorio b
posted in Product Questions
Data link

Hi! i'm using the student license. And i have some troubbles trying to link data. It's only for enterprise license?... with student license i can't link data or use dynamics shapes?

20
Nico S
Macarena D
Macarena D
posted in Product Questions
Aplicación de un mismo diseño a todas las hojas del organigrama

Hola quiero hacer un organigrama exportando de un archivo de excel pero con un mismo diseño predeterminado. Antes de importar configuro la hoja pero al terminar el proceso de importación me quedan todas las hojas del organigrama con otro formato que no fue el que elegí (sin caras y sin bordes) lo cual tengo que ir hoja por hoja para arreglarlo. Hay otra forma de hacerlo fácil?

30
Shanna H
Chris G103
Chris G103
asked in Product Questions
Finding location of a comment

If I have a bunch of comments distributed around a document how can I find their locations and jump to see them in context?  If I display the comments list I can open them but I can't see any way to shortcut to the location in the document.  Am I missing something?

242
Chris G103
Melvin C
Melvin C
posted in Product Questions
Managing who can view a Lucidchart document in a folder

I have a team folder which several individuals can access. However i have one document within that folder that only the manager needs to see and not the rest of the team.  How do i allow only the manger to view the document?

290
Melvin C
Madhumithaa V
Madhumithaa V
posted in Product Questions
LucidChart Manage - Publish/Embed options missing under 'Share' function

I want to set auto-refresh of my underlying Google sheet data set linked to an Org Chart document however 'Manage Refresh' option is missing on the UI under 'Manage Data' panel

30
Ashley C
Jack M101
Jack M101
posted in Product Questions
Jack

I'm trying to export my document but it keeps coming up with "no pages selected" the page is not a master document I have read the instructions on the article https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-Download-Your-Lucidchart-Documents. But nothing is working please help 

50
Ashley C
Gil M
Gil M
posted in Product Questions
Published Link Requires LucidChart Login

I am attempting to follow the instructions from the page and video below to be able to share my chart with co-workers who do not have LucidChart. On my Publish screen I don't have the Require Password checkbox. I am not sure if that makes a difference. The behavior I am experiencing is that when I send the link to a person without LucidChart they are asked to login to the LucidChart or to create an account. This is not a desirable option for my situation. What am I doing wrong? Publish Your Document – Lucidchart (zendesk.com) Lucidchart Tutorials - Publish a custom URL - YouTube

350
Abby S
David P106
David P106
posted in Product Questions
complex connector lines

I would like to have connector lines that show two separate flows.  In my case I have a network diagram that shows the direction of the network flow but then I'd also like to be able to indicate the data flow which could be the opposite direction.  Is it possible to make a custom connector line or to annotate the connector line with another line?  Here is an example where the "data flow" line is the smaller dotted blue line.

120
Emma D
Bernie W101
Bernie W101
posted in Product Questions
Blue striped lines across all of my diagrams

LucidChart today started to show blue striped lines across all of my diagrams including new diagrams. Do you know what I can do to stop these striped lines. I tried Chrome and Safari -- same issue. I am running Lucid from a macOS Catalina version 10.15.7 on a MBP 16".   Thanks in advance for your help. 

110
Shanna H
Paul S101
Paul S101
posted in Product Questions
Enterprise Account not importing Visio file

I am using an enterprise version of Lucidchart and when I attempt to import a Visio file (.vsdx) I am receiving an "unknown error". I made sure the file is compatible (Visio 2019). I also tried this in a non-enterprise account (free personal account) and the import worked fine.

100
Clara H
Erik T
Erik T
posted in Product Questions
Comment supprimer un fichier Lucidchart qu'une autre personne a partagé avec moi ?

3 de mes élèves ont partagé leur fichier Lucidchart avec moi et je n'arrive pas à supprimer ces fichiers de mon compte. La ligne suppression est grisée.

140
Erik T
aline
aline
asked in Product Questions
How do I change a template back to a regular document?

I do not see a way to do this.   Thank you.

250
Emma D
Sheetal V
Sheetal V
posted in Product Questions
API to get user activity in an Enterprise account

Is there an API to get all activities performed by user in an Enterprise Account?Or list all documents with details regarding who updated and when it was updated?

70
Eric R
Madhumithaa V
Madhumithaa V
posted in Product Questions
Org Chart Collapse Expand Feature Use in View/Comment Mode

When I share my Org Chart visual in View or Comment mode with other members in my team the other users are unable to expand/collapse like I do in my edit view. Is there a way to enable this or is this feature not available yet?

320
Abby S
Kate R102
Kate R102
posted in Product Questions
Shapes are miniscule

Something happened between starting my lucidchart drawing and now.  When I drag a shape onto my canvas the shape is super tiny.  So tiny that it appears as a single dot.  So tiny that I cannot even grabhold of the corners to expand it. I am able to continue working by copying and pasting my existing shapes but it is slow tedious work.  What did I do?  Or more to the point how do I undo it?

80
Tate S
Jon S
Jon S
asked in Product Questions
I am unable to lock shapes on my chart because the lock is grayed out

Do you know how to fix this?

600
Emma D
Jon S
Jon S
posted in Product Questions
Is there a limit of text you can enter into a note or shape?

I have been trying to paste text into both a shape and a note and it causing the app to crash.    

20
Cydney E
Kevin M101
Kevin M101
posted in Product Questions
BUG: Adding diagram to GoogleSheets loads indefinitely

Hello We have a Lucidchart diagram we would like to add to a google sheets document. We hoped to use the Lucidchart integration for google sheets to select a diagram and insert it into a google sheets document. However after clicking insert on the diagram preview the progress bar just loads indefinitely no diagram is inserted after waiting over 10 minutes. To explain my process: I granted Lucidchart access via the integration for google sheets => Selected the diagram I wanted to add => It appeared correctly in the preview window => I clicked insert. I expected that the diagram would appear on my google sheets document after a few minutes but it just hangs on the loading dialog. No diagram is inserted in the google sheets document. See screenshots below: Is there a workaround or fix for this? Thank you

70
Kevin M101
TED
TED
posted in Product Questions
storage capicity is not decreased

Recently I upgraded lucidchart to team 2-3 members. Because lucidchart is always not sufficient to a storage I wanted to get a enough free storage. So I deleted many pictures and documents but after more than 10 days of doing this storage is not changed. How long should I wait to be changed my storage capacity? 

20
Emma D
Brent H
Brent H
asked in Product Questions
What shapes are available to free Lucidchart accounts?

I have a chart that I've shared with coworkers giving them editing capabilities. I have a premium account and I can't tell which shapes are available for them to use with their free accounts. How can I find out which shapes are available to them without having them click on each library and try them out one by one?  

452
Brent H
Artem S
Artem S
posted in Product Questions
How can I get CSV schema of mySql database to be visualized in ERD .

Hi everyoneI'm learning LucidChart and trying to visualize MySql database schema in new Document. For this I use dump of mysql schema in database.sql file (with no data). Then I'm converting it to a bunch of csv files (https://www.rebasedata.com/). When I'm trying to upload it into the Lucidchart it gives me parse exception. What am I doing wrong?Thank you.

740
Jim M102
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