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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,784 Topics
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5784 Topics
Lani S
Lani S
posted in Product Questions
Bulk Removal of Accounts (2021)

This was the answer from way back 2018. https://lucidchart.zendesk.com/hc/en-us/community/posts/360000835086-Bulk-Removal-of-Accounts Now that it's 2021 is there a way to do this without contacting our account manager?... I hope so!

40
Flavia D
Michael H
Michael H
posted in Product Questions
team account: LC message says: "email invitation was sent" but it apparently never did

My boss sent the incitation for license seat (at least the LC message says so) but never received by a very reliable mail system.      

20
Micah
Mohd Yuhairy Bin M
Mohd Yuhairy Bin M
posted in Product Questions
Genarl Global

Genarl Global

10
Micah
Dan A
Dan A
posted in Product Questions
Adding Text to lines produces a box I cannot seem to edit/reformat

I used an Org chart but when I add a text box it creates this uneditable object!  See snip below I have tried to change the font and size but it seems to use invisible ink. In the end I had to delete the link and then recreate it. I am a new user and am now invested in a growing  Org Chart so would like help. Thanks Dan    

70
Flavia D
kaeichel
kaeichel
posted in Product Questions
storage limit

I have 1 document in the account but the storage says that I have used up almost all my storage (95% of 100 mb). I don't understand and I do not want to upgrade. I cannot make any charts. If this isn't resolved I would prefer a refund for the renewal invoice #7270260.   Thank you

60
Ashley C
Alex A101
Alex A101
posted in Product Questions
Entering Timeline Dates

Is it possible to manually enter timeline dates?  I can click on the calendar month by month but this is tedious to enter June 1 1701.  I'm not able to type 6/1/1701 into the date field. 

20
Clara H
Yann
Yann
posted in Product Questions
Création et partage de dossier d'équipe

Bonjour J'ai souscrit à un compte "team" avec trois utilisateurs. J'aimerais créer un dossier d'équipe (team folder) pour que nous puissions avoir accès à un même dossier mais je ne parviens pas à le faire. Je n'ai accès qu'à mes document ou à documents partagés. Est-ce une option uniquement réservée aux comptes entreprises?  Merci pour votre réponse Yann.  

20
Flavia D
Clayton E
Clayton E
asked in Product Questions
Connecting lines inside a box in Lucidchart

HelloI am trying to have a dotted line inside of a shape in my Lucidchart diagram that connects two exterior lines for a wiring diagram.  I have attached a hand drawing of what I am trying to accomplish.  Is this possible?   

904
Flavia D
Vicente G
Vicente G
posted in Product Questions
Quiero hacer un organigrama ¿hay manera que el organigrama se acomode por sí mismo? ¿O debo hacerlo yo manualmente?

Quiero hacer un organigrama ¿hay manera que el organigrama se acomode por sí mismo? ¿O debo hacerlo yo manualmente?

40
Emma D
Mike T102
Mike T102
posted in Product Questions
Shared URL on a chart but Independent user work

I’m a university professor using LucidCharts in an online class. I want students to be able to go to one URL’d chart but also be able to independently edit the chart and work on their own. Can my LucidChart do this?

30
Micah
David S106
David S106
asked in Product Questions
MySQL import into Lucidchart

Hello  I'm having issues trying to import data into Lucid from MySQL using the 'import from SQL' feature. Using the provided query I'm able get get all my tables but there are NO relationships included and NO relationship lines drawn when tables are added to the canvas. 

1151
Emma D
Gil M
Gil M
posted in Product Questions
Remove Word From Dictionary

I added a word to my dictionary that should not have done. How can I edit my personal dictionary?

130
Abby S
Insuk (Chris) C
Insuk (Chris) C
asked in Product Questions
Limit interaction with Lucidchart graph in Confluence

I'm using some diagram and embed in my Confluence wiki page. I can see the embeded Lucid chard it scrollable and also zoomable while I just want to lock the diagram without any changes. Is it possible?

231
Eric R
Heather101
Heather101
asked in Product Questions
Export Org Chart & Edit Outside of Lucidchart

I want to use LucidChart to make an Org Chart then export that to Excel and be able to edit if need be without going back into the Lucid Add On. How do I do that?

755
Emma D
Will B101
Will B101
posted in Product Questions
Document not duplicating properly

Hi. I've tried to duplicate a chart a number of times without success. The new doc loses all of the text characters converting them to weird-looking objects (see here). Does anyone know why this is happening and how to fix it? I'd rather not have to recreate an entire doc. 

30
Micah
Eric L
Eric L
posted in Product Questions
Can't remove shared document

I had a personnal account and started and account with my work instead. Shared document from personnal account with work account. In work account opened shared document and "saved as" to create a copy of it. On personnal account deleted the shared document. Now back to work account still see the shared document and can't remove it.   How can I remove it ?

110
Clara H
Gabriela Muryel L
Gabriela Muryel L
posted in Product Questions
Solicito estorno da fatura

Olá iniciei a avaliação gratuita após responder uma pesquisa que me forneceu U$1000. Apesar de me instruirem que esse valor poderia ser utilizado para contratar pacotes a cobrança veio no meu cartão na manhã desse dia 17/12. Assim além de não contar com esse débito devido ao crédito supostamente fornecido não tenho interesse em utilizar o Lucidchart pelo menos pelos próximos 2 meses

120
Ashley C
Matthias W
Matthias W
posted in Product Questions
Blue circles in cornes

Hi i have blue circle in every right corner how do i get rid of these?

70
Micah
Gil M
Gil M
posted in Product Questions
Order of Attached Images

I am attaching several screen shots to a shape. The order which they are load is not correct for my needs. I dragged them to put them in the correct order. I clicked off the shape and came back noticed that the order had defaulted back to the way it was loaded. What am I doing wrong?

00
Shanna H
David G104
David G104
posted in Product Questions
Access to data in Shared document

I have created an org chart document and shared it with a colleague with Edit/Share access to collaborate on it. The document is linked to an external data source. She has edit access to the file and can change icons / conditional formatting but the layout/data options appear to be empty.  Is there any limitation for a collaborator with Edit access to use the layout/data functions? (import / refresh / field selections / filters ...) 

60
Abby S
Harry S
Harry S
posted in Product Questions
Set default values for new elements in an org chart

I have an org chart which you can find here. It has a bunch of custom fields for example Role Type (Full Time Part Time Contractor Intern Apprentice) When I add a new element to the org chart (a new 'report') all the custom fields are blank Can I set default values for these fields? TIA

10
Emma D
Ben P
Ben P
posted in Product Questions
Unable to change Interval start and finish

Unable to change start and finish when an interval shape is selected. Start and Finish appear for a second then gray out. Selecting the calendar does not pop up the ability to select. 

20
Tate S
st27
st27
posted in Product Questions
線を異なるレイヤーの図形にスナップさせる方法

添付のような同一のコンポーネント（main）に対して複数のパターンでアクセスが行われるようなフロー概略図を作成しています。 【実現したいこと】 初回、2回目以降で同じ図形を利用し、かつフローの線はそれぞれ独立して表示・非表示を切り替えたい   【現状】 以下のようにレイヤーを分けて作成しています。 ページ test：maindatamethodscreateの図形 レイヤー 初回接続：初回接続時フローの線 レイヤー 2回目以降：2回目以降接続時フローの線   【問題点】 レイヤー内で線を引くとページ及び自分自身以外のレイヤーの図形に吸着しないため、図形の位置を変更すると全レイヤーで線の位置を修正しなければならない（例）レイヤー：初回接続で線を引くとページtestの図形に吸着しない） レイヤー毎に図形を作成すると、修正があるたびに全レイヤーの図形を修正しなければならない   【添付】   良い方法があればアドバイスを頂けるとありがたいです。 よろしくお願いします。

180
st27
seba a
seba a
posted in Product Questions
Descuento de 10 dolares con error

Hola me apareció una encuesta en la cual si la completaba me daban 10 dólares para usar en la suscripción de la página hice la encuesta y me apareció un error que decía que me contactara con ustedes. Con el descuento estoy pensando en comprar la suscripción anual espero puedan reenviarme la encuesta o si tienen un código de descuento no tendría problema en contratar el servicio.

10
Emma D
Editorial Infantil B
Editorial Infantil B
posted in Product Questions
He cambiado mi suscripción a mensual pero no me han devuelto el dinero

Hola  Yo no quería contratar un plan anual. Estaba en versión de prueba y de repente veo el cobro de la versión anual. Lo ha cambiado y me aparece la factura del mes pero el cobro ha sido del año completo. No se ha corregido Pero me sale una factura mensual y me dice que el siguiente cobro se hará "El día 5/1/2021 se te cobrará 895 €". Por favor revisad esto. Debe ser un error. O sea  si tengo pagado un plan anual cómo me van a cobrar el mes que viene?? Y si he podido cambiar a un plan mensual por qué no me devuelven el dinero?? ruego que resuelvan la incidencia y me devuelvan la diferencia o me confirmen que no se me va a cobrar nada el mes que viene. gracias

190
Ashley C
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