Product Questions

Can I use Lucidspark to tutor math for remote learning?

None of the properties on the https://lucid.app/user page can be edited.The save button appears to work but a reload of the page results in not changes.

I am looking for more video training type videos rather than read along is a more robust training available?  I have looked at the one in the training lab but those are more read along.  

How do I easily navigate to filter for and/or identify (by filesize) those large (including revisions) documents that are pushing me to my 1GB storage limit ?  I have 300+ documents created. There appears to be no "centralised" user view (indidvidual level) over storage and I cannot upgrade to another plan.     

I am unable to insert an image onto the Lucid canvas. I have tried small images in .jpg and .svg formats. Please fix this.

Hello I have created a template in Lucidchart and shared it with a colleague.  They can see the template in their  “Shared With Me” folder but we can't see how they can create a new document from the template.  They don't get an option to create a new document from the template when the hover over the board in the "Shared with Me" folder.  Any guidance would be welcome.Thank you.  

Hey am I crazy or did the color palettes in LucidChart change recently? They were more muted but the current scheme seems a lot more saturated. Any way to change it back?

Can column headings be customized?    

Hi I cannot view my past document and diagram I can see the thumbnail but when I open the document I cannot see the diagram I see only a grey screen. See the attache pic  

I have had a paid account for many years with many documents connected to my personal Gsuite account. I was attempting to just change the email so that it could be associated with my business's Gsuite account but apparently there was already a free account for that.  I just wanted to continue to be a paid user simply on my business's email account as opposed to the personal email.

Safety manual for sailboats

On 21 March 2022 Lucid was made aware of a security incident involving Okta. Lucid is taking the claim seriously and has taken the following steps to verify that there has not been a compromise of Lucid’s Okta account or any systems that are connected to it. We do not use Okta for customer accounts; customers do not need to take any action unless they themselves use Okta. Additionally in a recent update Okta indicated they had already contacted all customers who may have been impacted. Lucid has not been notified. What Steps We've Taken 1. Evaluated logs for indicators of compromise including exports of data and anomalous activity.  2. Verified system configurations for internal tools and confirmed that it is not possible to access critical information in those systems via Okta.  3. Confirmed that remote Okta S

I can export a diagram using Chrome on a work laptop but when I try to do it from a second laptop on a work VPN it exports forever saying the diagram is large and will take some time.  It eventually just goes away with no export.  I see a lot of failed network requests to pdf-service-lucidchart-com in the developer tools but nothing I can interpret. This happens for every output format and exports within a second or so on another laptop but that is not on the same VPN network. If this is due to the way the export is trying to send the document (probably blocked by firewall) is there a more passive way I can get to exported documents?    

How do I know when to use LucidChart v LucidSpark?  

Creating and maintaining accurate documentation provides huge benefits but it can also take a lot of time and opens you up to human error if you have to build the documentation manually. Instead here’s how you can use Lucidscale to quickly capture your cloud environment exactly as it is today and update that model anytime. Import your cloud architecture to the Data Hub. Navigate to the left-side panel in the Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. More information on importing data can be found here. Create a new model in Lucidscale from the imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscript

Quickly visualizing your client’s existing architecture is the easiest way to get up to speed and start delivering value as a consultant. You can use Lucidscale to auto-generate an accurate dynamic model of your client’s current cloud architecture in just minutes. Import your architecture into the Lucidscale Data Hub: Navigate to the left-side panel in Lucidscale and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your client’s current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center on importing data. Create a new model in Lucidscale: Auto-generate a model from your client’s imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Se

I added a new user but that new user never received an email so he couldn't login...  I don't see an article to help troubleshoot this scenario.

I draw charts select parts of them and copy&past them into google slides. This is a very typical convenient workflow for me. I have three problems however: - the bitmap "images" created in this process don't have a transparent background - there is a large border on these "images" its not flush with the selected diagram objects - there might be non selected diagram objects on the boarder of these "images" Managing smaller individual diagrams using google slides integration or other export/import features are too cumbersome to be productive. Ideally copy&past would not use bitmap images. But I guess this is technically extremely challenging and other solutions have similar limitations.

title speaks for itself.  why is there no easy way to delete a template?  all of your responses in the help section talk around the issue.  how do i delete a template?  if it's not possible to delete a template why not?  frustrating i have to do research on this subject.

So i have affinity diagram that i want to use in a meeting to priortize a bunch of items. How can I do it so that if I move a box up or down it wont go over top of it and will the rest of the boxes down?    So say I pull the top one down it would automatically move the other box up?    

I have my PostgreSQL database this is the OLTP application. For decision support I want to use a graph database Neo4J. How can I export my existing PDM from Lucidchart to a CSV or to JSON format? I don't want to use 2 different ER tools. Either is there is a direct integration or the PDM can be extracted in the form of a report in CSV format should be helpful.

I created an org chart based on an excel spreadsheet including images. This worked fine and I was able to organize it and adjust the shape sizes etc to my liking. I now need to update the org chart with a new person and a person that is leaving. I started to just replace the data in lucidchart but can't edit the image URL (the rest of the fields are editable). I tried to update the excel spreadsheet and replace the data but this is an enterprise feature. How do I update the image URL?   Thanks!

Imported Vison Swimlane chart selected convert to Lucid objects and I get a regular chart no Swimlane options in Lucid.  Is there  away to import a Visio swimlane chart and convert it to a Lucid Swimlane Chart? I really don't want to re-create all the swimlane charts?

I made a quick video about my experience here. When generating a thumbnail of a hyperlink it seems that the published version of that link no longer works. If you are logged in to a Lucid account then there seems to be no problem but just a generated URL doesn't work. Regular hyperlinks that are connected to basic objects seem to work just fine. Anyone have any ideas? Thanks!

I cannot add or remove rows/columns. I've read the How-To in the Lucid Help page but I cannot even find the advanced shape bar. https://lucidchart.zendesk.com/hc/en-us/articles/207299926-Tables#add-remove-resize