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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,788 Topics
  • 14,405 Replies
5788 Topics
Melina G
Melina G
posted in Product Questions
New Employee Fields created as Functions

I am trying to add a new employee field to my org chart titled "Group" however every time I try to add the field it populates with #Error as it thinks it's a formula. I want to add a new text field for this that can be filled out.

50
Tate S
robinhuang
robinhuang
posted in Product Questions
Import SVG with editable text?

Is it possible to import svg files with editable text? My svg file does not use path so my expectation is that the text is editable after import. However it is not editable.  <svg viewBox="0 0 240 80" xmlns="http://www.w3.org/2000/svg"> <text x="20" y="35">My</text> <text x="40" y="35">cat</text> <text x="55" y="55">is</text> <text x="65" y="55">Grumpy!</text> </svg> My goal is to create a process or sequence diagram. I noticed you can import CSV or UML markup to accomplish that as well. But I will have less control over styling if I do it that way. Is there a way to import SVG so that it is editable?

810
Emma D
justin.humphreys
justin.humphreys
asked in Product Questions
Create a Yes/No dropdown box in a template

Hi I've found a drop-down UI Widget in the shapes section but when I add it into the template it always appears with both options expanded.    Does anyone here have any pointers on adding a simple dropdown picklist?   Thanks Justin

4941
Abigail M
Dawn B
Dawn B
posted in Product Questions
Process Diagram CSV Import not working as expected

In the past I was able to import quite a large CSV file (4000 rows) to diagram some complicated workflows. It worked great and saved me a ton of time. However I am trying to import an updated version of essentially the same CSV and I'm not getting the same result. The shapes and contents are there and separated onto pages as desired but none of the lines are importing and the pages are not being named. I'm not sure If I've somehow gotten the format wrong/changed from the first time but I've checked this page  and the example csv and I can't figure out where the problem is. It was a lot of work to set up the csv the first time and I thought it would be worthwhile since I could reuse it - but apparently not. Since I am using Lucidchart exclusively for this one need I'll be cancelling my subscription if I can't find a solution. My CSV columns are: ID Name Shape Library Page ID Contained By Line Source Line Destination Source Arrow Destination Arrow Text Area 1And the r

330
Abby S
Elias R C
Elias R C
posted in Product Questions
Issues with Shapes created in the library

We were trying to create an own shape in the Lucid app for an electric block diagram but we've faced some issues in the process.   The Elbow line is kind of "crazy" when we create a complex diagram it tries to get different spots to fix. So when we save a good shape to the library and then we import it it comes with some "bugs" in regards to the line. The picture below shows a part of a complex diagram and the issue occurring.     I have two main questions then:   1) Can we mitigate or solve this line issue when we import a shape from the library?   2) Can we create a shape as the standard ones? I mean a shape which we can choose the points to connect and the user can't move anything inside that like the picture below.  

80
Flavia D
Brendon Marczan
Brendon Marczan
posted in Product Questions
Moving Layers Behind Pages

Hi there  I noticed that this has been addressed before but I don't think it truly explains why. Why is the page always behind the other layers? Why can't I push the page (the active layer) to the front? It makes it impossible to create a template background and then use the page as the working document for collaboration.  This is how it works in a number of other applications including Adobe Illustrator and Sketch. Why would I ever want my active layer to be pushed to the back?      

110
Emma D
Azri
Azri
posted in Product Questions
Account and document gone?

Hi I've only joined yesterday and started to work on a document. I've come back the next day to find out that I need to request access to my own document and my trial for Lucidchart and Lucidspark on the account is gone. Hours of work is gone but my biggest concern is the billing for the account that doesn't seem to exists anymore. Any help would be appreciated.  

00
Leianne C
yeonsei K
yeonsei K
asked in Product Questions
Changing Lucid pointers: from mouse point to palm shape

Hi  When I double click block in the page of my Lucidchart diagram a mouse point has been changed to palm shape.  How can I change the pointer to original ?  

11151
Leianne C
Arian S
Arian S
posted in Product Questions
Rich viewer doesn't show up in Confluence

It's been a day that the rich viewer is not showing up in Confluence and shows this error:

10
Maison W
David S101
David S101
asked in Product Questions
How do I change the color of an entity?

How to I change the default grey color of an entity?  I found where you can shade the header and shade every other row but no where to change the color from grey.

1090
Ashley C
Tom S102
Tom S102
posted in Product Questions
Lucidchart images in PowerPoint don't print or export to PDF

I have created a PowerPoint slide deck that has a number of LucidChart illustrations in it. When I print the deck or export it as a PDF the LucidChart illustrations are blank. What can I do to get this to work?

60
Flavia D
Ahmed
Ahmed
posted in Product Questions
Closing the account

I want to close the account but it doesn't enable me to do that it asks me to manage accounts "there are other members in the account" I deleted all of other accounts still I can not delete my account !   please close it and delete all related info

10
Tate S
Colin B
Colin B
asked in Product Questions
Small caps text style in Lucid

I am updating a document created a while back (several years) that has default text for a shape as small caps but am unable to see how to set small cap style on text. I see font family strike-out subscript and superscript but no option for all caps or small caps. Please advise how I can set/remove small caps style.

671
Eric R
Randy S
Randy S
asked in Product Questions
Cannot Adjust Lucidchart Sequence Diagram Objects

I cannot simply extend my Object's vertical timeline without dragging other objects with it. If I do not originally leave enough room I have to move every single object I made. Frustrating.  I would also like to move arrows between two timelines as a whole object instead of the two connection points individually. Connections that are not loopbacks to self should always be horizontal. More frustration.  I cannot highlight a group of objects and move them without creating a group. Frustrating

420
Clara H
scott r
scott r
asked in Product Questions
Drag and Select Group of Shapes in Lucidchart

I have been using LucidChart as a demo and I'm very impressed. However there's one thing that seems basic and I can't find out how or even if you can do it. How can you force the cursor context to be the select too here is my use case. I create a shape that I'm using as some sort of boundary or grouping I add other shapes in to / over the first shape I want to drag and select a group of shapes within that shape I cannot get the cursor to change from the drag icon to the standard cursor for drag selecting items when it's on a shape. This seems a very basic ask so am surprised why I can't do this.  Is this possible I've checked the shortcuts and the help and can find nothing??

224
Eric R
Felipe M101
Felipe M101
posted in Product Questions
Importing schemas from MySQL

Hi I created the file to import a schema into Lucidchart from MySQL. When I do this I get no error but also I get no tables or relations. What am I missing? Thanks

70
Ashley C
Rob H
Rob H
posted in Product Questions
Migrating from one business account to another

If I have a business account with documents created and owned by multiple users and I want to bulk transfer those into a new business account does each person have to follow the backup & restore process individually?Or is there a way to migrate everything all at once? Thanks Rob

120
Flavia D
Kathy W
Kathy W
posted in Product Questions
move portion of doc to create space between columns of linked boxes for new column

On a Mac how do I identify a portion of my document to move columns of data to the side so I can insert a new column of connected blocks of data?  

70
Clara H
Rod B
Rod B
posted in Product Questions
Import database from ODBC (Firebird)

I would like to know if I can import a database from an ODBC connection? I have a very large DB in Firebird and looking at options to achieve this.  

30
Nico S
chris.hart
chris.hart
asked in Product Questions
Using data in object when data applied to group

I have a series of groups of objects. Each group needs data from a different row in my data linking.  I have: - Selected a group of objects - Ctrl + G to make an object group - Double click on the object to enter object edit mode - Dragged my row into Selected Group Data Now I cannot figure out how to use the data in my individual objects within the group. If I click on a specific object withing the group it shows no data I cannot figure out how to refrence the data I added to the group.  I did find this post which seems to be asking a similar question but the given solution did not work for me. I only see the +T when I add data to the individual objects. How can I use Selected Group Data withing the individual objects of a group I have made?  

194
Micah
Francisco L
Francisco L
asked in Product Questions
Hide navigation on embedded document

Hello it is possible don't show up navigation bar when mouse is over an embedded graphic?. I just want to show the document but not showing the navigation.     Thanks.

71
Flavia D
Marc v
Marc v
asked in Product Questions
Backup Functionality - How it exactly works and what it backs up

I've researched the help center and the community and nowhere it clearly states what is included in a backup. It states "Connecting Lucidchart to Google Drive allows you to automatically backup your Lucidchart documents in Drive". What does "your" mean? Does this mean that it only does a backup of all the files that you own does it backup all files you have access through sharing or does it backup all files that exists in your account. The backup functionality is part of the Google Drive integration and the assumption would be that the scope of the backup would include more than the sync which only includes the files you own but not other files on the account.  Specifically I would like to understand if you have a team subscription what happens and also if there are differences on how this works based on the account type. Also I would like to understand some other functionality. Currently the sync doesn't take in account folders but if I backup from a team account and restore it t

2379
michelle a
Becca d
Becca d
posted in Product Questions
Adding a rule that adds an external link

I'm wondering if there is a way to add a rule (or something equivalent) that if a shape contains certain text that a specific link to an external web page would be added to the shape?

10
Leianne C
Michael N101
Michael N101
posted in Product Questions
How can I share all my documents with another employee?

I'd like to find a way to share all of my documents without accessing them individually.  Is there are way to share my whole document folder?

100
Abby S
Jerry Lenaz
Jerry Lenaz
asked in Product Questions
Can you use Lucidchart's Cleaning Layout while keeping smart lines locked?"

When I click on "Clean up Layout" the smart lines connecting the webpage elements get all wonky sometimes putting child pages above parent pages.  It's very frustrating.  Isn't there a way to lock where the smart lines begin and end on an element so that when Lucidcharts "cleans them up" it actually looks cleaner than when you started?

271
Cydney E
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