Product Questions

When I'm toggling parts of the org open and closed I find that I more often wind up accidentally adding a new person which I then have to undo. Is there a way to turn off that functionality? I want to manage the data in google sheets and have Lucid only do the presentation. I don't want people accidentally adding blank employees without noticing. At the very least this is feedback to make the adding data functionality less intrusive on the toggling functionality.

I used Confluence for years and Lucid integration allows selecting specific tabs (pages) from the diagram. But now I'm using Notion and all the tabs are visible without any option to select a specific one Is there a way to achieve this functionality?

Can someone please help me figure out how to take a screenshot?

This is an odd request.  I've hidden my side bar (containing settings icon) and I can't seem to get it back. Any ideas? Thank you.

Hi! I recently submitted a support ticket and was asked to send a picture of my Javascript Console. I don't know what that is or how to get to it. Help!

From what I understand the offline setting buffers my chart so I can continue to work offline. My concern is about the reliability of the feature and how Lucidchart manages version conflicts if other users are making changes while I am working offline. Do you have any insights and experience in using this feature?

I just started using this flow chart and I'm extremely annoyed already.Literally the only thing I have done is make some basic shapes with small amounts of text and started laying them out.In the beginning I could press CTRL+C and CTRL+V to copy and paste boxes I made to simply duplicate stuff that is the same so I'm not remaking and recoloring every shape.Now every time I try when I press CTRL+V I get a pop-up that I'm trying to access a premium feature.Hopefully I can know this now because if the ability to paste a single shape is a premium feature I'm not jumping in this rabbit hole and wasting my time. I would prefer to move on sooner than later if that's what this is going to end up being.

As mentioned by other people I am having the same issue. I drag a shape onto the grid and type text inside of it. Then as soon as I click outside the shape the text is no longer visible. The background and foreground colours are different. Disconnecting WebGL creates a much bigger problem: The entire grid is gone. Using an incognito window does not remove the problem either. Thanks for looking into this. Mario  

have never had issues with lucid before but there is now extreme lag to the point where it's unusable. not sure what to do here. on firefox ubuntu 20.04. same as always it lags even when you're in a blank document with nothing on it

Have a project with HTTPS internal load balancers but they are not populating in our models.  We used the YAML provided to provision access and they don't show up.  I also ran the py script to download the data and it all shows up in the json but after importing I don't show any LB resources either.  What am I missing? 

I continue to get the contextual panel pop up every time I click on a shape. I thought this had been fixed? It's annoying AF.   Please advise.

Hi everyone I've just recently bought Lucid and I'm very new to an office environment so I have a very basic question would be really valuable if someone could help.  I was attracted to using Lucid for it's templates particularly the timeline templates that I'm using for a project I'm doing. What I'm struggling with is I assumed they'd be more dynamic in that I I could input text but then if I came back later to add more text it would automatically move the timeline down. I'm using a template that is just a serious of circles marking a certain date and then lines drawn down connecting to another circle and so on. But it seems that to create more space between one set of circles I have to manually move everything. Move each circle down delete the line and create a longer one etc etc. That's very laborious and I presume there is a more efficient way of doing it I wondered if someone could help? Or point me to somewhere I can find out As I said I am coming from a pla

Does Lucid UML support an Autonumbering syntax ?

Hi Folks Our business has two core areas and a central business function that services both. Therefore they have a dotted line to both sides of the company. I wondered if anyone could share how best to demonstrate this structure?

I read the post on "Anyway to update ERD diagrams with new import changes".  It did not address my concern. I am importing updated ERD info.  If I let LucidChart update the ERD entities from the new data the shape and size of the updated ERD entities is lost.  I've noticed that tables made larger to make FK relationships easier to see on the diagram where shrunk down after the import.  As part of this all the FK lines that I seperated out now overlap once again.  So this is the bug I'm reporting.  Or call it an improvement.  I am going to argue that this is a bug in that the imported ERD has no information about the size shape and position of the data.  And because that data is not imported LucidChart should leave those properties of the existing ERD entities alone when updating the ERD entities from the new ERD import. Second bug:  After importing updated ERD data into an existing diagram some of the entities in the

I have multiple companies and I would like to add a secondary email so I don't have to hold multiple licenses. I promote this to all my clients where there are times they also assign me an email address. I never really have more than two. Is there a way that I can access from my main account when it is shared from another.  

Where is the option on the app to change my payment card details?

Hi  Is there a way of creating a current and future org chart using layers? I've tried using the layer function but when you collapse or expand the new positions in the future org chart layer doesn't move with the org chart.

When creating a complex flowchart map or graphic in Lucidchart one way to simplify your editing process is to group shapes that you want to stay together. Doing so causes the shapes to be treated as one larger object - when one is moved so are the other shapes in the group.  There can be limitations in groups though particularly with wanting to resize or flip the shapes. See the example below of a table made up of 1 shape and 4 lines. Resizing and flipping does not work as would be expected if the group were truly one object. As a workaround to this you can export the group of shapes as an image file then reupload it to your Lucidchart document. To export the group of shapes as an image file follow these steps: Copy the group of shapes and paste into a separate page of the

Good morning - I am hoping to use Lucidchart to show my Board how much time our team spent on various projects in 2022. Is there a way to link the size of the box (say a specific capital project) to the size of another box (say an operational line item)? It would be amazing to show how each item relates to one another along with the relative time spent on each.

I have a diagram created in PowerPoint. Before I recreate it is there a way to import the boxes into Lucidchart?

I having trouble with stencils not showing the full image. It looks the it just show the center of the object and not the full object. 

I can't find how to view shape data on the Lucidchart iPad app. What I'm trying to achieve is taking a photo from the iPad camera to add it to a shape. Is this possible. Thanks in advance for your help.

I regularly am trying to use the "Alt+Drag" function to duplicate elements in my document but it continues to only allow the use of the hand tool to move around the board. This also occurs when trying to create connectors. Only sometimes does refreshing the page restore functionality. Often I have to log and out log back in but I cannot do that every two to three minutes! Very frustrated here. Any suggestions welcome.

When I post links or give access to my docs with comment only permission people having this access are asked to upgrade to premium. People who are not supposed to be my Team members and should have occasional access cannot put comments for this reason. Nees to solve it ASAP as it doesn't let us work properly and ger comments from Clients.