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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,903 Topics
  • 14,918 Replies

Knowledge Base (3)

  • Getting support in the Lucid Community

    Article by
    Abby S
    Abby S

  • Your first stop: Troubleshooting solutions for product and account issues

    Article by
    Addie
    Addie

  • Bugs in the Lucid Community

    Article by
    Maison W
    Maison W
5902 Topics
Maarten O
Maarten O
asked in Product Questions
Can I set actions to toggle conditional formatting rules, or something to set data field in my diagram?

Hi I have a BPMN diagram I’d like to use for conversations with both my business and my IT audience. To accomplish this I’d have a diagram where in one case I’d like to show business labels in other occasion technical labels. To accomplish this I have created an Excel file with two columns; business label & technical label. Then I create page level custom data field. In the diagram I have formula’s on the tasks with an IF testing the page-data field to control what column text is displayed. To complete my use I’d like to create a link toggle button … something to set the data field. Is this possible? Any other suggestion to accomplish what I want? BestMaarten

391
Flavia D
James R101
James R101
posted in Product Questions
James Rogers

Hey guys I set up an account and started my Ph.D. assignment but now I can't find the account LUCID are billing me every month. I can't get any help and I am worried because I need to complete my assignment which is due. I use different emails and the system has set up new free accounts but none linked to my billing information or my document really frustrating. Can anyone contact them to resolve this because I am doing the research in Sierra Leone with limited access to wifi. Contact hindolo281@yahoo.co.uk +23278049543

50
Flavia D
Ken M
Ken M
posted in Product Questions
My Documents - Folder Presentation looks strange?

When I go to my Documents Page I see my folders but they look like they are not being displayed with any kind of folder image just like a blank outline of what a folder would look like. Am I seeing this correctly? Thanks for any feedback. ken@tmf.email

30
Sami H
itzae s
itzae s
posted in Product Questions
Tomografía y densitometria

Tomografía y densitometria

10
Sylvia X
Kiesha E
Kiesha E
posted in Product Questions
close account

I would like to close my account but cannot see a link to do so please assist

120
Abby S
Amanda J
Amanda J
posted in Product Questions
Large Org Chart

I have to create a very large Org chart for my company. (500+) I have used SmartDraw and Visio software previously for my company's Org charts. The problem is not everyone has the same software in my company and I need to share the chart as a PDF file. Does Lucid have this capability without cutting half of the chart off? SmartDraw and Visio do not. The max employees I was able to PDF was around 200.

130
Amanda J
Shannon P
Shannon P
asked in Product Questions
Lucidchart UI Zoomed - How to reset

Hi there I don't know how this happened but I have zoomed the UI for lucid chart. It's a little tricky to work now that the UI is taking up more of the workspace. I can't figure out how to zoom back to the the 100% view.

1500
Leah W
Soora Wi B
Soora Wi B
asked in Product Questions
Saving a chart as a different file name

Being new to Lucidchart it wasn't apparent on saving a chart with a different name. I didn't see a 'Save As' option.

411
Shanna H
Virus G
Virus G
posted in Product Questions
[FR] Because i don't speak english

Bonjour Je me suis inscrit sur votre site espérant avoir une bonne marge de découverte et après 3 heures de teste j'ai créer une maquette a la vas vite afin de voir ce que pouvais vraiment faire votre outils. Cela fait 1 heure que je suis retourné sur mon projet qui était en cours et impossible de mettre des éléments sur mon plan alors que j'ai déjà poser ses élément la toute première fois. Est-ce pour poussé à la consommation ?? Par ailleurs je suis un utilisateur lambda et j'aurai souhaité savoir si vous avez des offre d'abonnement ou non ? Car la formule actuel est beaucoup trop chère pour 1 mois. Merci de m'avoir lu :).

90
Coumba D
Nhu
Nhu
posted in Product Questions
Please Delete My Account (unknown error)

Hi I attempted to add a milestone chart on Google Doc and was not aware that Lucidchart went ahead and created a brand new account for me. I do not need this account and want to delete it. Everytime I try to delete the account an error pops up. Please advise. Thank you Nhu

60
Sylvia X
David L102
David L102
posted in Product Questions
Question re: scope of Set Default Style

I understand that I can change the default font for my document by creating a text box typing in it changing the font manually and then right-clicking the text box and selecting "Set Default Style." If I do this would this only change my default text style or would it also change the default text style for other users at my company?

240
David L102
Jason R101
Jason R101
posted in Product Questions
Including multiple LucidChart diagrams in an MS Teams folder

Hello I am fairly fluent with LucidChart and Teams but not so much cooperatively. I have created many LucidCharts and want to store them in a Team Files folder. My company has a license and I do understand that to anyone else the charts are view-only. I know how to add a single chart as a channel tab but I just want to have my charts in a folder for project team access. I feel like it should be a drag and drop but I can't make it work. What am I missing? Thanks Jason

230
Sami H
Damon O
Damon O
asked in Product Questions
Import ERD from .pgerd file to Lucidchart

HelloI have connected to my DB (relatively huge) to generate the ERD of it using PostgreSQL.Now what is in my hand is a ".pgerd" file. I prefer your ERD over PGAdmin's but it is a pain to create all those entities again. Is there a way to import from ".pgerd" file to Lucidchart?

11893
Leianne C
JPurvis
JPurvis
posted in Product Questions
Is it possible to Copy and Paste text from Note Box to another?

Is it possible to Copy and Paste text from Note Box to another?

50
Sylvia X
Williams, A
Williams, A
posted in Product Questions
Problem with Transparent Images

When I drag and drop a transparent image into lucid chart....it doesn't show as transparent. Instead it shows the "checkered" background as an opaque background instead of making it truly transparent. Have I done something wrong?

140
Williams, A
Lynne N
Lynne N
posted in Product Questions
Layout Size with over 50 Staff

How can I arrange the layout to fit on 11x17 (landscape) and not have the print so small it can not be read. Is it possible to drag the reporting staff under in a tier level down rather than across?

90
Sami H
Gustaf C
Gustaf C
posted in Product Questions
Have shape automatically changed in all layers when changed manually in one layer

I have a need to present same flow chart from different perspectives: a) Description + label of current status. For example: Description: "Create X" with label GREEN (meaning done) b) Step number c) Type (different colour depending on if its related to different features in the system) For this need I decided to use layers. I then take shape by shape and use feature "Copy to Layer". This gives me an exact copy that I then can change colour and text to present from whatever perspective I need. Here comes the question: Whenever I then change size or position of a shape I need to do the same activity for all layers. Rather frustrating. Is thee any way I can link the shapes in the different layers so that if I change size and/or position of a shape that it get automatically changed in all layers?

350
Gustaf C
ron m
ron m
posted in Product Questions
Education accounts for students.

Since the split of Lucidchart and lucid.app where do my students create a student account so they can access the Lucidpress suite?

140
Maison W
tim
tim
posted in Product Questions
Tim

Unable to find a created layer when creating a hotspot. Seems like a common issue.

20
Micah
Fabian S
Fabian S
posted in Product Questions
Link data to multiple shapes within a group

Hello i wondered if it is possible to create a custom shape out of multiple single shapes link data from a sheet row to the group and assign the fielddata to different shapes within the group. I couldn't find a way to do that. I can link the data to the group but can't access it with shapes within the group. Best Fabian

80
Coumba D
David S104
David S104
asked in Product Questions
How do I make text columns within a shape?

Hey everyone! Title pretty much says it all is there anyway to make the text I type within a single shape in Lucidchart reformat to appear in severeal separate vertical columns like you can do in MS Word for example? It would be extremely helpful with a project I'm doing. Thank you all so much for any help you can offer!

1141
Sylvia X
Kofi A
Kofi A
asked in Product Questions
How to create hyperlinks to other tabs in the Lucidchart document

How do I create hyperlinks to different tabs in my Lucidchart document? Thanks!

34024
Liz G
Mason T
Mason T
asked in Product Questions
API: get user list (name id email in-app role license type login data)

Hey there I've been looking for your user object in your API docs but I have fallen short so far in finding the right material. Does Lucidchart have a user object in the API? I I'm seeking the following user-centric properties. Users in this context could mean two things: 1) employees of the company who are issued an account via their work email 2) third parties to the company (temps contractors collaborators etc) who join the company account as either paid accounts or free accounts. Here are the properties I'm after in particular: 1. User name (given name + family name)2. User email address3. User's Lucidchart ID4. USer's license type (free license paid license etc)3. In-app role (Member Admin Billing Owner etc)5. Last Login

610
Abigail M
amy.smith
amy.smith
posted in Product Questions
Pay Information from BambooHR to LucidChart Org Chart

Hello! I have our org chart linked with our BambooHR all works really well. I need to create a new org chart that details salaries for the entire company (so salary on each person) and then I will be splitting down into teams. I have added a new Employee Field called 'pay rate' which is what the salary is called in BambooHR but its not pulling it through. Any suggestions as I really dont want to have to go through and input everyone's salary individually (and I want it to be able to update the same as the org chart as things will change). Thank you Amy

80
Flavia D
Dan G101
Dan G101
posted in Product Questions
Create Shape

I need to create a shape in photoshop etc with the ability to adjust fill / line color within lucid chart. I attempted to create an SVG but resizing the shape resizes all of the components of the SVG vs retaining the original 'look'. Does anyone know what the requirements for this is?

40
Sylvia X

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