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Robert D
May 18, 2023

Subscription level you need to access the P&ID application / software.

  • May 18, 2023
  • 5 replies
  • 78 views

I am a paid individual basic cloud-based subscriber and it keeps trying to sell me an upgrade every time I try to access the "P&ID Software" package.

By clicking the link I seem to have access to the symbols. Is there anything other than symbols or a simple way to access them in the "Software" package.  Never seem to get to what I recognize as any actual "Software."

    Comments

    Whittney C
    Lucidite
    May 18, 2023

    Hi Robert thanks for commenting in our community! Could you tell me what specific P&ID Templates you are trying to use and how you hope to use them? Also it would be really helpful if you could share a screenshot of the error you are getting when trying to access the P&ID Software so I can take a look. Thank you! 

    Robert D
    Robert DAuthor
    May 19, 2023

    Look..... I have wasted almost an hour trying to honor your requests to solve a problem that could be answered by a live person or even a well trained chatbot.  Can't seem to get to either!

    PLEASE LET ME TALK TO A LIVE PERSON!

    FIVE MINUTES OR LESS WILL ANSWER MY QUESTION!

    Whittney C
    Lucidite
    May 19, 2023

    Hi Robert! I've gone ahead and created a ticket with your request and you should hear back from a representative soon! Unfortunately we  don't offer phone support but I'm confident we can assist over email. 

    Robert D
    Robert DAuthor
    May 19, 2023

    That's too bad.

    I hope the person that gets the ticket is sensitive to this time-wasting frustrating process.

     

    Whittney C
    Lucidite
    May 19, 2023

    Hey Robert! Looks like a response has been sent if you want to check your email. We are happy to help out!