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Joshua L101
May 5, 2023

LucidChart Confluence Plugin causing issues in Safari

  • May 5, 2023
  • 3 replies
  • 72 views

When we update our LucidChart plugin in Confluence to anything above 1.24.4 we no longer have the capability of editing spaces/pages when using the Safari browser. Anyone run into the same problem as me? If so any solutions?

    Comments

    Coumba D
    Lucid support team
    May 8, 2023

    Hi Joshua

    Thanks for posting in the Community!

    I'm sorry to read about the issue you're encountering. Could you please clarify what you mean when you say that it is no longer possible for you to edit spaces or pages? Do you mean that the button to do so does not show? Is the page blank?

    If your space/page does not contain any sensitive information would you be able to share a screenshot of what you see?

    Thank you!

    Joshua L101
    May 8, 2023

    Hey Coumba

    So it's odd essentially our Safari users cannot Edit any page. The button is present but when we go and edit the page the status bar on the bottom of the page is stuck with the message of Connecting...

    I cannot provide a screenshot because we needed to revert back to 1.24.4 to get our users happy. Anything above this would cause issues on the Safari browser only.

    If it helps we are on Confluence Server - 7.19.8 . Thanks

    Coumba D
    Lucid support team
    May 10, 2023

    Hi Joshua

    Thanks for the additional information that is helpful!

    Our Product Development Team have been made aware of this issue and at this point they recommend using a different browser than Safari if possible. 

    We will follow up here as soon as we get any update and apologise for any inconvenience caused!