Hey Lauren

Thank you for posting in the Lucid Community and apologies for the struggle here! I am unable to reproduce this issue on my end however I have created a support ticket for this case and we will be reaching out to you as soon as possible. Cheers

If anyone else out there is experiencing a similar issue feel free to post here or reach out to us directly at support@lucidchart.com--we would be happy to help! 

Hello there

I tried the three dots under my profile to reset the zooming those dots are not about zooming?? They have a lock magnetizing and it is about the arrow function.....   Anyway trying to reset the zoom in the view dropdown menu. This resets the percentage to 75% ; however when I also try to reset the content it goes way to big.  When I try to export in a pdf same issue my text and boxes go crazy big...... 

Thank you for continuing this post in the Lucid Community Mireille! Could you try opening your document in a private or incognito window to help us narrow down the potential cause? If this don’t resolve the problem can you please send the following information so I can take a closer look?

• A screenshot of the issue.


• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).